Reviews of Holiday Inn Express Baruna by IHG 4 stars
Jalan Wana Segara 33A, 80361 Kuta, Indonesia
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose to the airport and beach Great breakfast Friendly staff
The rooms were a bit small
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThis was an incredible place to stay. The rooftop pool was amazing with a lovely view, and the rooftop bar offered a great range of affordable drinks and food. The service could not be faulted. We opted for the half board option, whereby dinner was provided by the restaurant at their sister resort Holiday Inn. This was very generous offering entree, main and dessert every night, from a very extensive menu. I highly recommend this option. We will definitely stay again.
The only downside was there was a mix up with our airport transfers upon leaving, resulting in a last-minute airport dash! Stressful at the time, but im sure we will look back and laugh. The staff did everything they could to remedy the situation and did manage to source a ride for us so we could make our flight.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified review. The bedding was very comfy, and the environment was very conducive to a good night's rest. I would also like to thank the management for inviting us to the "Meet the Management" get-together. I really enjoyed the event with my mate. What made this hotel truly special, I would say, is the staff. During my stay, not only did they listen to our comments and complaints, they also "heard us to their hearts."
All-day dining, I would say, was the weakest point. The pizza we had was bland, very under-seasoned, and the crust was not good at all. I noticed there were many strands of long hair in the room, which I notified the front desk staff about. The next day, they tried their best to clean the room
Dear 丁です, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home during your vacation in Bali, Island of God. I hope that our facilities shall meet with your expectation and that you would experience the real and genuine service for which Holiday Inn Hotels and Resorts are renowned for. Refer to your feedback regarding food quality, we truly apology about the inconvenience, we will do investigate and we will make improvement in order to reach guest satisfaction. Thank you so much for your feedback, it was really valuable to us. If you have any other concern about facilities and product, please let me know then we could address it as priority ones, due guest satisfaction is our most important. Please let me know if there anything that I could do for replacement you’re disappointed into satisfaction, then I will be happy to assist. We hope we still have a chance to serve you with our best service near future. Because you are more welcoming. Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear 丁です, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home during… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPool View, Breakfast and Location
Room and bed size
Dear Nisha, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home during your vacation in Bali, Island of God. I hope that our facilities shall meet with your expectation and that you would experience the real and genuine service for which Holiday Inn Hotels and Resorts are renowned for. Refer to your feedback room and bed size, we truly apology about the inconvenience, however glad to inform you that we have all size room and bed, standard room only, we regret also that you were giving score 6 which still below of our standard. Thank you so much for your feedback, it was really valuable to us. If you have any other concern about facilities and product, please let me know then we could address it as priority ones, due guest satisfaction is our most important. Please let me know if there anything that I could do for replacement you’re disappointed into satisfaction, then I will be happy to assist. We hope we still have a chance to serve you with our best service near future. Because you are more welcoming. Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Nisha, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home duri… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness attentive and friendly staffs members
None
Dear SC, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear SC, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewConvenient location near airport. Comfortable beds and on beach. Easy walk to shops etc. decent breakfast and amazing front of house team.
Dear Leah, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Leah, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. W… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNear to airport, free transfer, lovely roof top pool, nice view, comfy bed.
Dear Tracey, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Tracey, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us.… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe only stayed a night before our flight but what incredible value! The hotel is modern, the facilities are great. A lovely pool with a great view of the sunset, nice restaurants. We got adjoining family rooms which came with dinner and breakfast for everyone. Our flight wasn’t until the evening and they let us stay and the kids use the pool for the day while we were waiting. Unbeatable value.
Dear Luke, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Herry Wibhisana Duty Manager Holiday Inn Express Baruna Bali
Dear Luke, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNice beds . Close to other Holiday inn
Smelly lifts
Dear Haunui, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home during your vacation in Bali, Island of God. I hope that our facilities shall meet with your expectation and that you would experience the real and genuine service for which Holiday Inn Hotels and Resorts are renowned for. Refer to your feedback smell lift, we truly apology about the inconvenience, Thank you so much for your feedback, it was really valuable to us. If you have any other concern about facilities and product, please let me know then we could address it as priority ones, due guest satisfaction is our most important. Please let me know if there anything that I could do for replacement you’re disappointed into satisfaction, then I will be happy to assist. We hope we still have a chance to serve you with our best service near future. Because you are more welcoming. Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Haunui, Warmest greeting from Holiday Inn Express Baruna Bali On behalf of my colleagues at Holiday Inn Express Baruna Bali, I would like to take this opportunity to thank you for staying at our hotel as your home away from home dur… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfortable. Great to have a wake up dip in the pool. Delicious breakfast with lots of choice. Staff helpful on reception
All good
Dear Rebecca, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Rebecca, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI liked the fact that there was a rooftop pool which was quieter than the garden pool. I like the fact that the restaurant wasn’t overpriced so I ate the most of the time. And there’s a nice little massage parlour just up the road. I stayed here for two nights while I was in transit. The staff were extremely helpful.
Dear Cheryle, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us. We will share this good feedback with all team members to motivate them to provide the best service for the guests. Hope we still have a chance to serve you again soon, you are more than welcoming! Best regards Komang Ariawan Duty Manager Holiday Inn Express Baruna Bali
Dear Cheryle, Warmest greeting from Holiday Inn Express Baruna Bali Hope this email finds you very well. It was a great pleasure to serve you as VIP Elite guest and we were so happy to see your feedback regarding your recent stay with us… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified review