Reviews of Holiday Inn Express Bali Sunset Road by IHG 3 stars
Jl. Sunset Road, Kuta, Kec. Kuta, 80361 Kuta, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly staff and all the basic amenities were fulfilled.
Deep cleaning is required in the room. The floor, AC vents and some major places of washroom were full of dirt and stains.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff were really helpful and room was comfortable.
Dear Sophie, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your kind feedback! We’re delighted to hear that you found our staff helpful and your room comfortable. We look forward to welcoming you back soon for another great stay! Sincerely, Management
Dear Sophie, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your kind feedback! We’re delighted to hear that you found our staff helpful and your room comfortable. We look forward to welcoming you back soon f… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClose to everything and the staff were attentive and friendly.
Nil
Dear Salina, Warmest greetings from Holiday Inn Express Bali Sunset Road, We’re so pleased to hear you enjoyed our convenient location and that our team made a positive impression with their attentive and friendly service. Creating a welcoming experience is what we’re all about at voco, and it’s wonderful to know we delivered that for you. We hope to welcome you back soon for another memorable stay in Seminyak! Sincerely, Management
Dear Salina, Warmest greetings from Holiday Inn Express Bali Sunset Road, We’re so pleased to hear you enjoyed our convenient location and that our team made a positive impression with their attentive and friendly service. Creating a we… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewClean and friendly staff, breakfast reasonable good for budget style hotel, and next to a good Supermarket, got many things incl. varieties of fresh fruits.
busy road, close to a mall but difficult to walk there, best by Grab or taxi
Dear Usman, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your experience with us! We’re delighted to hear that you appreciated the cleanliness of our hotel, the friendliness of our team, and our breakfast selection. It's also great to know that our location next to the supermarket added convenience to your stay. We understand your feedback regarding the busy road and walking access to nearby areas. While we are strategically located near shopping and dining spots, we agree that using Grab or a taxi can often be the most comfortable option for getting around. We truly appreciate your feedback and look forward to welcoming you back on your next visit to Bali. Sincerely, Management
Dear Usman, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your experience with us! We’re delighted to hear that you appreciated the cleanliness of our hotel, the friendliness of our … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewPassable, average stay. Hotel needs a renovation. Rooms stink of musty smell.
Musty smell in room, building is dated, place needs to undergo a serious renovation.
Dear Chanel, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the musty smell and the condition of the room during your stay. We truly value your input, and your comments have been shared with our team for immediate review and improvement. Please rest assured that we are actively working on enhancing our facilities to ensure a more comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Sincerely, Management
Dear Chanel, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the musty smell and the condition of the room … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewStaff was excellent
Shower a bit outdated. Not like the pictures, neede renovation.
Dear Kimberley, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your feedback. We’re delighted to hear that you had a great experience with our team, your kind words about their excellent service truly mean a lot. We appreciate your comments regarding the shower and understand your expectations. Rest assured, we are continually working on improvements and your feedback helps guide our efforts. We hope to welcome you back in the future for an even better stay. Sincerely, Management
Dear Kimberley, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your feedback. We’re delighted to hear that you had a great experience with our team, your kind words about their excellent service truly mean a l… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewWe were very satisfied from arrival to departure. The hotel is very clean, and the staff is friendly, helpful, and welcoming. The meals in the hotel restaurant were delicious. We thoroughly enjoyed our stay and will definitely return.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewDear Murali, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your kind words and for choosing to stay with us again! We're thrilled to hear you had another pleasant experience and that our friendly and helpful team made you feel at home. We can’t wait to welcome you back again soon! Sincerely, Management
Dear Murali, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for your kind words and for choosing to stay with us again! We're thrilled to hear you had another pleasant experience and that our friendly and help… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewGood for a stay before leaving the airport early next day. Basic accommodation.
Was fine.
Dear Josh, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your feedback. We're glad to hear our location was convenient for your early airport departure and that we could provide a comfortable and practical stay. We appreciate your honest input and hope to have the opportunity to welcome you again, perhaps for a longer visit next time! Sincerely, Management
Dear Josh, Warmest greetings from Holiday Inn Express Bali Sunset Road, Thank you for taking the time to share your feedback. We're glad to hear our location was convenient for your early airport departure and that we could provide a… Show more