Reviews of HARRIS Hotel & Conventions Gubeng 4 stars
Jl. Bangka No. 8-18, Gubeng, Gubeng, 60281 Surabaya, Indonesia
Loading
Guests also reviewed these properties:
Giosonas, Greece
Marina Romea, Italy
Ho Chi Minh City, Vietnam
Sauk Centre, United States
Hunstanton, United Kingdom
Martinborough , New Zealand
Seoul, South Korea
Boppard, Germany
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood
Room to small
Cheers Mr. Rudy, Thank you very much for staying at our Hotel and leave a good rating. We hope that we have achieved our goal to make your trip in Surabaya became much more memorable. We also sorry if the room size was not met your expectation. Just for information, we also offering another type of rooms such as Deluxe, Premium, Executive, and Suite Rooms. If I can give a personal suggestion, Premium Room would be perfect for a trip with family or couple. It has 28 square meters of area, fully renovated, with big smart LED TV, and also with the reasonable price. We hope that we will remain your choice in Surabaya for your upcoming visit. Looking forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr. Rudy, Thank you very much for staying at our Hotel and leave a good rating. We hope that we have achieved our goal to make your trip in Surabaya became much more memorable. We also sorry if the room size was not met your expect… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewIt was value for money, the breakfast buffet was not bad.
The room smells cigarette.
Cheers Mr/Ms. Wiwin, Thank you for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to share your feedback. We’re glad to hear you found our hotel to be good value for money and that you enjoyed the breakfast buffet. We apologize for the inconvenience caused by the smell of cigarette smoke in your room. Please know that this is not the experience we aim to provide, and we will address this with our team to ensure it is thoroughly investigated and resolved. Your feedbacks will be taken seriously by our management, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr/Ms. Wiwin, Thank you for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to share your feedback. We’re glad to hear you found our hotel to be good value for money and that you enjoyed the breakf… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewWiFi was fast, Smart tv was good with Netflix and Apple TV working
I requested early check-in via message, on day of arrival they charged me 300k for 3 hours of early check-in. Despite being requested earlier and despite of availability of room, they didn’t let me early check in. Before they had no problem letting me check in early. Don’t expect to arrive directly from airport to this hotel and get free early checkin, it’s not welcoming hotel anymore.
Cheers Mr. Maninder, Thank you very much for your good comments about our hotel location, wifi connection, and the availability of the hot shower. But we are sorry for the inconvenience happened during your last stay. Early check-in is subject to room availability and may incur an additional charge. This policy is in place to ensure smooth operations and proper preparation of our rooms. Thank you for your kind understanding. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr. Maninder, Thank you very much for your good comments about our hotel location, wifi connection, and the availability of the hot shower. But we are sorry for the inconvenience happened during your last stay. Early check-in is sub… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewVery good breakfast with wide options to choose from. Good location nearby the Gubeng station. Common areas quite nice (lobby).
Could use deep cleaning, especially the bathrooms- there was mould everywhere.
Cheers Mr. Tomas, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thank for your valuable suggestions. We are sorry for the lack of cleanliness aspect, especially in our bathrooms. This input will be taken seriously by us and we will pay attention more about it. Your kind words about our breakfast, lobby area decoration and location will also encourage us to deliver our best. We wish you a pleasant journey ahead and we cannot wait to welcoming you back in Surabaya again. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr. Tomas, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thank for your valuable suggestions. We are sorry for the lack of cleanliness aspect, especially in our bathrooms.… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewFOOD IS GREAT. Staff are smart and quick
Cheers Mr. Budi, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We also thankful for your superb rating and highlight about our foods. We look forward to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr. Budi, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We also thankful for your superb rating and highlight about our foods. We look forward to welcome you back. HARRISly Yours, Cogito Fans Re… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewNothing
I expect Hotel Harris Gubeng like Harris Bunderan Satelit. I got room they called Smart Room, which is ex Pop Hotel. Room is very small. Glass was dirty. Pillow smelled like never change, you can feel sweating smell from previous person(s). I didn’t use the pillow so I couldn’t sleep.
Cheers Ms. Wiwi, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and for your constructive feedback for us. About the room size, we are sorry if the Smart Room was below your expectation. Indeed this type of room is suitable for leisure traveler whom need a minimalist yet comfortable room, located on the center of Surabaya and which also include access to our facilities, with reasonable room rate. We also do offer & provide bigger type rooms such as Deluxe, Premium, Executive, Junior Suite, Blissful Suite, and Amazing Residence. If I may suggest personally, Deluxe or Premium are our best room for 2 people, in term of worth-for-money. They are 28 square meters which bigger than Smart Room (20m) with the price just a bit higher. We also want to apologize about the cleanliness which I also agree with you, was below par and below our own HARRIS standard. Our management will take this seriously and we will do further discussion internally to improve our cleanliness and prevent same case in the future. We are so thankful for your attention and really, we regret this happened to you. We will learn from our mistake and make things better in the future. HARRISly Yours, Cogito Fans Relations Manager
Cheers Ms. Wiwi, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and for your constructive feedback for us. About the room size, we are sorry if the Smart Room was below your expectation. Indeed this type… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewstaff is so nice. breakfast is diversity and good
Cheers Mr./Ms. Yi Ting, Thank you very much for staying at HARRIS Gubeng Surabaya and left a superb rating about us. We are also happy to know that you like our breakfast selections. We look forward to welcoming you back again. HARRISly Yours, Cogito Fans Relations Manager
Cheers Mr./Ms. Yi Ting, Thank you very much for staying at HARRIS Gubeng Surabaya and left a superb rating about us. We are also happy to know that you like our breakfast selections. We look forward to welcoming you back again. HARRIS… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe staff were very accomodating and attentive. The bed was very comfortable. Breakfast was expensive but there were more choices than I could possibly eat. The pastries and drinks, in the lobby were divine. You get what you pay for and this was genuine luxury
I can't think of anything. 🤔 The lighting configurations in the room was difficult for me to navigate. Not straight forward but, once I was shown how, it was fine
Cheers Mr./Ms. Nikki, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and leave a superb rating for us. Your kind words will also inspire us to always deliver our best. We hope that we you had memorable times in Surabaya. We look forward to welcoming you back. HARRISly Yours, Cogito Guest Relations Manager
Cheers Mr./Ms. Nikki, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and leave a superb rating for us. Your kind words will also inspire us to always deliver our best. We hope that we you had … Show more
Reviewed: 28 April 2025 · Stayed in February 2025
Verified reviewReviewed: 28 April 2025 · Stayed in February 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified review