Reviews of Harper MT Haryono by ASTON 4 stars

Dear Mr. Gregoire, Warm greetings from Harper MT Haryono Jakarta! Thank you for sharing your feedback. We are truly pleased to hear that you felt warmly welcomed and received excellent service from our restaurant team. Your kind words will certainly be shared with them as motivation to continue delivering top-quality service. At the same time, we sincerely apologize for the cleanliness issue regarding the table bed. Your comments have been noted and will be followed up with our housekeeping team to ensure proper standards are consistently maintained. We appreciate your valuable input and hope to welcome you back with an even better experience. Warm regards, Management Harper MT Haryono – by ASTON

Dear Mr. Gregoire, Warm greetings from Harper MT Haryono Jakarta! Thank you for sharing your feedback. We are truly pleased to hear that you felt warmly welcomed and received excellent service from our restaurant team. Your kind words wil… Show more

Dear Mr. Francesco, Warm greetings from Harper MT Haryono – Jakarta! Thank you for sharing your feedback. We’re glad to hear that our location, especially the easy access to the airport, was a convenient point for you during your stay. We hope to welcome you back again soon and provide an even more memorable experience. Warm regards, Management Harper MT Haryono – by ASTON

Dear Mr. Francesco, Warm greetings from Harper MT Haryono – Jakarta! Thank you for sharing your feedback. We’re glad to hear that our location, especially the easy access to the airport, was a convenient point for you during your stay. W… Show more

Dear Mr. Christian, Warm greetings from Harper MT Haryono Jakarta! Thank you for taking the time to share your feedback. We truly appreciate your kind words about our competitive pricing—it means a lot to us that you found value in your stay. At the same time, we sincerely apologize for the inconvenience you experienced with the comfort room, especially regarding the toilet bowl. Please be assured that we have forwarded this concern to our Housekeeping and Engineering teams for immediate inspection and follow-up maintenance. We are also reviewing the condition of our facilities as part of our ongoing efforts to improve guest satisfaction. We hope to have the opportunity to welcome you back with a better and more comfortable experience in the near future. Warm regards, Management Harper MT Haryono – by ASTON

Dear Mr. Christian, Warm greetings from Harper MT Haryono Jakarta! Thank you for taking the time to share your feedback. We truly appreciate your kind words about our competitive pricing—it means a lot to us that you found value in your s… Show more

Dear Mrs. Pamela, Thank you for taking the time to share your review regarding your recent stay at Harper MT Haryono. We are truly sorry to hear that your experience did not meet expectations, especially concerning cleanliness, the condition of the property, and overall maintenance. Your feedback is very important to us and will be used as part of our evaluation and improvement process. As a follow-up, we have coordinated a thorough review of our cleanliness standards and are expediting renovation plans that are already in place to ensure a more comfortable and satisfying stay for all our guests. We appreciate all feedback—both positive and negative—as it helps us to grow and improve our service quality. We hope to have the opportunity to welcome you again in the future with a much better experience. Sincerely, Ahmad Roviq Duty Manager Harper MT Haryono Jakarta

Dear Mrs. Pamela, Thank you for taking the time to share your review regarding your recent stay at Harper MT Haryono. We are truly sorry to hear that your experience did not meet expectations, especially concerning cleanliness, the condit… Show more

Dear Mr. Simpson. Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff to be kind and that you enjoyed your dining experience at our restaurant. Your positive feedback will be shared with our team as motivation to continue delivering excellent service. However, we sincerely apologize for the inconvenience you experienced with the bathroom drainage and the noise disturbance outside your room. Your comfort is our priority, and we regret that these issues affected your stay. As part of our corrective actions, our engineering team has been informed to inspect and repair the drainage system immediately to prevent similar issues in the future. Additionally, we will implement regular inspections to ensure all rooms are in optimal condition before being assigned to guests. Regarding the noise disturbance, we have coordinated with the relevant parties to ensure that any construction work or other potentially disruptive activities do not take place during rest hours. We will also enhance our communication with guests before their arrival if any maintenance work is scheduled near the hotel premises. If you are still staying with us, please do not hesitate to contact our Front Desk team so we can assist you further. We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Ahmad Roviq Duty Manager

Dear Mr. Simpson. Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff to be kind and that you enjoyed your dining experience at our restaurant. Your positive feedback will be sh… Show more

Dear Mrs. Nazatul, Thank you very much for the positive review you shared! We are thrilled to hear that you enjoyed your stay with us. Your feedback is a great motivation for our team to continuously provide the best service for every guest. We look forward to welcoming you back to Harper MT Haryono Jakarta soon and providing you with another unforgettable experience. Thank you for choosing to stay with us! Best Regards, Ahmad Roviq Duty Manager

Dear Mrs. Nazatul, Thank you very much for the positive review you shared! We are thrilled to hear that you enjoyed your stay with us. Your feedback is a great motivation for our team to continuously provide the best service for every gues… Show more

Dear Mrs. Nur, Thank you so much for your wonderful feedback! We are thrilled to hear that you found your room to be very nice and clean. Our housekeeping team works diligently to maintain the highest standards of cleanliness and comfort, ensuring that every guest enjoys a pleasant and relaxing stay. It’s always rewarding to know that our efforts are appreciated, and your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back soon and providing you with another enjoyable stay. Best Regards, Ahmad Roviq Duty Manager

Dear Mrs. Nur, Thank you so much for your wonderful feedback! We are thrilled to hear that you found your room to be very nice and clean. Our housekeeping team works diligently to maintain the highest standards of cleanliness and comfort, … Show more