Reviews of Gyanesh Villa

clean pool, spacious open kitchen and living room, comfortable bed, daily cleaning, helpful and friendly staff 🙂

nothing

Everything is really nice and good

Nothing

The fact that the villa was not habitable when we arrived. They had been painting over the black mould throughout the villa. The paint was still wet when we arrived. They had been scraping paint off the masonry wall next to the pool, and the pool was full of paint scrapings and chunks of masonry. One of the guys working there told me that they were stones to decorate the pool. WTF. The kitchen was also covered in debris. Inside the toaster was full of paint scrapings. The bedrooms where they had been painting over the mould were full of the toxic smell from the paint. Due to the high humidity, there was no way that the paint would dry. I asked who the boss was, and one of the guys said I was. I asked if he could get the manager to come down to discuss the situation we had found ourselves in. We booked for 4 nights at a cost of $505.00 AUD. He went to get the manager and came back alone. I asked where the manager was, and he said he was the manager. Go figure...I told him that this was totally unacceptable to expect people to arrive at a building site, and the property should never have been advertised until all works were completed and villa was presentable for habitation. I requested a full refund and was told that they needed to contact Booking.com to advise why I wanted to cancel the stay. And they would arrange a refund. I asked the manager: to copy me with that email and to send it immediately while I was still there. He did so. But the email read as follows. The customer wanted to cancel the booking due to some problem. Well, I then assisted the manager by completing another email, which outlined the exact reasons why we would not be staying there and that a full refund would be provided immediately. The email was sent, and the next day, Booking.com confirmed the booking had been cancelled, and a refund would take 7-12 days to process??? I would strongly suggest that anyone considering booking this villa. Beware of glossy photos and consider other options.

Honestly we were very pleasantly surprised about this place! Everything was perfect, very clean, didn’t even have any geckos in the room which is super rare for Bali lol , the host quickly responded to all of our requests and easily adapted the breakfast hours to our schedule and an overall great experience! The place is offering very good deals for renting scooters or getting massages. Location is very quiet, easy accessible by car and especially by scooters, there is a place to leave your laundry to be washed not even 5 minutes walking distance, local temples and even a water fall at a walking distance. Couldn’t be more happy with our experience and if we are ever coming back to Ubud we would definitely choose the same place

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We loved the whole set up: villa was beautiful and well located, close to a magnificent waterfall (5mn walk).

Some construction work taking place nearby but this did not impact on our stay. We simply ignored it.

Clean, modern and very nice villa

NA

Great pool and bathrooms with beautiful view. Amazing Italian restaurant in walking distance.

Construction next to the villa

- Cleaning perfect - Fast reply and fast customer service - Peace

- Construction next to the house

Everything inside the villa is in a good condition, location is easy to find.

None

Very helpful stuff, best for value

Our stay was really amazing, villa exceeded our expectations, would definitely come back 🙏 stalo was very helpful, villa was cleaned daily. Very quiet neighborhood.

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Everything provided

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