Reviews of Guest House Simalem 1 stars

Air con worked… when I did see staff they were happy and polite 👍

Dirty, had to clean shower drain myself so water would go down (uurggg) internet did not work in my room, bed felt like flat wood, did not service my room the whole 5 weeks I stayed… speakers from the singing (preying) mosque next to my room, every morning at 5am…

There is no sound insulation with the adjoining room. you can hear every word of your neighbor. 2 XXXL size cockroaches in the bathroom. No hot water shower. After the first night I decided to leave. But I can't find any staff so I can't even complain nor ask for refund for the remaining nights

Staff were lovely and polite. Rooms were big, spacious and nice. Furniture , bed and bathroom was nice just a shame about the cleanliness of it. Air con worked well. Location was good only 15 mins away from the strip and beach.

We booked a room with a double bed and instead we were given 3 single beds. Emailed them to say that we’ve been checked in to the wrong room as 1) it’s not what we booked 2) it was still very dirty. They took me next door and it was exactly the same with 3 single beds and dirty. Said we booked a double room and they said they don’t have a double bed? so we just stayed where we were. Pillows and sheets had stains, hair in the bed and holes in. I slept in my joggers and jumper because I felt it wasn’t that clean. Towels were dirty and bath mat was filthy black with foot prints. Two glasses were filthy in the bathroom and had toothpaste in from the previous guests. They did give us two clean towels and mugs after we complained. Sink and bath had hair and stains in. Toilet bowl was dirty from previous guests. Bathroom mirror filthy. Only a little bit of toilet roll left so had to get our own. Massive cockroach dead in the middle of the floor. Cold shower. We met two girls in the elevator who were staying here and said the exact same as us. Such a shame as it’s a nice room but just hasn’t been cleaned at all. We were budgeting as we are backpacking but we would have paid a little bit more to stay else where.