Reviews of Green Jimbaran Bay Villa 5 stars
Jl. Segara Wangi Pudak Sari Gg 3 NO. 1 Kedonganan Kuta Badung Bali, 80361 Jimbaran, Indonesia
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Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewLocation was great. Staff tried to be helpful. There's bathtub on every room. The team was responsive to complaints. ( but IMO wasn't enough to have a satisfying stay )
Extremely bad hygiene standards. Toilet was filthy ( hair everywhere ) , rice / noodle and unwashed cups and utensils were on the counter when we checked in. The staff did end up helping us to clean later on. The pool wasn't cleaned and chlorinated prior to us arriving. The cleaners arrived at 5pm and told us we can only use the pool after 7pm. We ended up couldn't use the pool before we checked-out because we didn't want to swim at night. Totally unfair to deny us the use of facility,.
Hello Mr. Jeremy, We sincerely apologize for the inconveniences you faced during your visit. We deeply regret that the pool was not ready at the time of your check-in. We understand your disappointment, especially since it affected your vacation plans. We will re-evaluate our pool maintenance procedures to ensure that this situation does not happen again in the future. We will also ensure that the facilities are fully prepared for use at the scheduled times, without compromising the comfort of our guests. We will review our cleaning procedures and provide further training to our staff to improve the quality of our service Once again, we apologize for the inconvenience and thank you for your valuable feedback. We will work hard to improve our service in the future and hope you will give us the opportunity to serve you better on your next visit 🙏🏻
Hello Mr. Jeremy, We sincerely apologize for the inconveniences you faced during your visit. We deeply regret that the pool was not ready at the time of your check-in. We understand your disappointment, especially since it affected your v… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewExcellent quality and spacious villa. Close to beach and very safe area, despite how it may look
Reviewed: 4 October 2023 · Stayed in September 2023
Verified reviewThe pool
Problem with the water system
Reviewed: 4 October 2023 · Stayed in October 2023
Verified reviewThe pool
Problem with the water system