Spacious room, big bed, nice bathroom. Friendly staff. Nice welcome from the front desk and very helpful room service staff

Stayed in July 2025

Rooms a bit dated, but did not affect our stay at all!

Staff very professional, kind and experienced. Clean room and also nice breakfast buffet. Lobby is wonderful!

Stayed in June 2025

Staff seems not so helpful compare with other hotel in Semarang & Solo

The room is clean & comfortable, they offer free upgrade from Delux king to Suit room & free fruit in 1st day check in.

Stayed in May 2025

Very happy with our stay for 4 nights at the Gran Melia, Jakarta. Good value. Warm service with a smile by all staff right from doorman (Defrizon) to concierge to bellboy (Mashal) to room service. We stayed in a deluxe king room which was clean, spacious with very comfortable beds. We did not take try the buffet breakfast but their F&B had good vegetarian options which we enjoyed. The hotel’s gym was one of the highlights of our stay… modern, with a good range of machines, equipment and weights. The sauna and steambath rooms were a welcome bonus. Definitely staying here again when we are next in Jakarta!

Stayed in May 2025

The water in shower and bath stunk and the pillows were not very good. Gave me a sore neck

Beautiful, friendly staff and nice room

Stayed in May 2025

Bed was uncomfortable

Staff and services were exceptional and great value

Stayed in May 2025

Cleanliness in Wash Area was not at par.

Amazing and Spacious room, Breakfast was very good specifically offering Indian breakfast. Locationwise it was great.

Stayed in April 2025

The breakfast spread was not as expected. There are not many vegetarian options.

The service staffs are polite and helpful. The property is clean. I would like to mention Nabila at the reception , she was very helpful and did a great job. She helped us with the transport recommendations as we had special needs. She took care of our special needs while staying at the hotel.

Stayed in May 2025

Nothing. Everything was perfect.

The hotel was absolutely gorgeous and the hotel room was spacious and so comfortable. Check in was a breeze and the staff were so friendly, helpful and accommodating. There was even a staff who went around to the checked in rooms to check if we needed anything to be topped up in our room (e.g. water, toiletries) which was honestly surprisingly because I’ve stayed in a few 5 stars hotels before and none of them have this sort of service. We felt really special then 😂 Unfortunately did not take any photos because we were really tired before checking in (I flew into JKT suuuuper early in the morning and only checked in at around 3-4pm so I was exhausted by then) but amazing hotel, amazing staff, amazing stay. Wish we were able to stay longer and will definitely consider it again when we’re back in Jakarta!

Stayed in May 2025

There is 3 Restaurants and 1 cafe which are located in the Hotel facilities

Clean room and luxurious feel

Stayed in April 2025

Great breakfast, very kind staff, excellent gym.

Stayed in February 2025

The club lounge was not comfortable: dim and dark without fine seating.

Every thing was good

Stayed in February 2025

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I recently had the pleasure of staying at the Gran Melia Hotel in Jakarta, and I can confidently say that it exceeded all expectations. From the moment I arrived, the experience was flawless. The hotel’s design is simply stunning – a perfect blend of modern elegance and sophisticated comfort. Every corner of the property reflects impeccable taste, creating a welcoming atmosphere that felt like a luxurious home away from home. The quality of food was absolutely top-notch. Whether it was a delicious breakfast or a fine dining experience, each meal was a testament to the high standards the hotel upholds. The breakfast buffet, in particular, was a highlight. There was a wide variety of options, from freshly prepared international dishes to local delicacies – all incredibly flavorful and beautifully presented. What truly made my stay special, however, was the exceptional service. The staff at Gran Melia went above and beyond to make me feel comfortable. I would like to give a special mention to Rudi, who took the extra care to make sure my breakfast experience was nothing short of perfect. His warm hospitality and attention to detail made me feel like I was being taken care of like family. The entire process, from check-in to check-out, was smooth and efficient, and I was always greeted with a smile. I can not recommend Gran Melia Jakarta enough – it’s truly a five-star experience in every sense. I can’t wait to return!

Stayed in April 2025

Since the hotel building starts to age, some small parts in the room are a bit dated and needs refurbish. However, it was not a deal breaker for me as they maintain the cleanliness and the overall stay was enjoyable.

The hospitality of the staffs was unforgettable. They were very friendly and always greeted me by my name. They were very attentive especially the person in charge in the pool area. They served delicious meals in both breakfast area and in-room dining. I got a free room upgrade which I really appreciated.

Stayed in January 2025

We won the guest of the day price and they upgraded us to the suite. We were so happy. Thank you so much

Stayed in March 2025

to leave after only one night

upon arrival we were announced to be guests of the day and therefore upgraded to a suite. we enjoyed it very much, the suite, the free Pizza as well as the extra late check-out. everything was perfect, in particular the teppanyaki at Yoshi Izakaya restaurant. a big thank you goes to Ayu & Katrince for their great hospitality

Stayed in March 2025

I demand some strawberries in my room but i could have it until going back to reception for payment. I suppose it was possible to put it on my room note.

The size of the room, the confortable bed and the bathtub

Stayed in February 2025

Nothing much

Its clean and beautiful with helpful staff

Stayed in January 2025

Safety and cleanliness and the amazing staff

Stayed in January 2025

Great hotel, great service, great location, very clean, and amazing high level of service, all crew fantastically friendly, they know what is hospitality. Well Gran Melia team well done!!

Stayed in January 2025

Location close to a busy road does not add to attractiveness of the location.

Large rooms, best breakfast ever (and that says a lot as I travel a lot), friendly staff that even sang for my birthday (thank you!) and offers a little garden pool as an oasis in Jakarta.

Stayed in December 2024

The pillow is uncomfortable and too thin.

All was good.

Stayed in November 2024

Nothing

Very clean Excellent Facilities Professional Staff

Stayed in November 2024

None

Staff Cleaning Bed Communication

Stayed in October 2024