Reviews of Gran Melia Jakarta 5 stars
Jalan H.R. Rasuna Said Kav. X-O, Kuningan, 12950 Jakarta, Indonesia
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewSpacious room, big bed, nice bathroom. Friendly staff. Nice welcome from the front desk and very helpful room service staff
Dear Ms. Christina, Thank you very much for your kind words. We’re delighted to know you enjoyed the spacious room and amenities, as well as the warm welcome from our team. Your appreciation for our front desk and room service staff means a lot to us, and we’ll be sure to share your feedback with them. We look forward to welcoming you back for another comfortable stay soon. Best regards, Lita Amanda Director of Guest Experience Gran Meliá Jakarta
Dear Ms. Christina, Thank you very much for your kind words. We’re delighted to know you enjoyed the spacious room and amenities, as well as the warm welcome from our team. Your appreciation for our front desk and room service staff means… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewNeed more dessert such as pudding for breakfast. Excellent service, I left my jeans in the closet and the cleaner staff give it to lost n found so I could get it back the day after through Mr Agus. Appreciated🙏🏻
Dear Valued Guest, Thank you for your feedback. We are glad to hear you enjoyed the service and that our team, especially Mr. Agus, was able to assist you in retrieving your jeans. Your suggestion regarding more dessert options like pudding for breakfast is greatly appreciated and will be shared with our culinary team for consideration. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience
Dear Valued Guest, Thank you for your feedback. We are glad to hear you enjoyed the service and that our team, especially Mr. Agus, was able to assist you in retrieving your jeans. Your suggestion regarding more dessert options like puddi… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewStaff very professional, kind and experienced. Clean room and also nice breakfast buffet. Lobby is wonderful!
Rooms a bit dated, but did not affect our stay at all!
Dear Mr. Kevin, Thank you for your thoughtful review. We're glad to hear you had a pleasant stay and enjoyed the professionalism of our staff, the clean room, and the breakfast buffet. We appreciate your kind words about the lobby as well. While we acknowledge your note on the room’s condition, we’re happy it didn’t impact your overall experience. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience
Dear Mr. Kevin, Thank you for your thoughtful review. We're glad to hear you had a pleasant stay and enjoyed the professionalism of our staff, the clean room, and the breakfast buffet. We appreciate your kind words about the lobby as… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewThe room is clean & comfortable, they offer free upgrade from Delux king to Suit room & free fruit in 1st day check in.
Staff seems not so helpful compare with other hotel in Semarang & Solo
Dear Mr. Robert, Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and comfortable, and that you enjoyed the complimentary upgrade and welcome fruit – it’s our pleasure to make your stay special. We truly appreciate your honesty regarding our service. We’re sorry to hear that our staff did not meet your expectations, especially in comparison to other hotels in Semarang and Solo. Your comments have been shared with our team as a valuable reminder of the importance of attentive and proactive service. We are committed to improving and hope to have the opportunity to welcome you back and provide you with a more exceptional experience in the future. Best regards, Lita Amanda Director of Guest Experience
Dear Mr. Robert, Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and comfortable, and that you enjoyed the complimentary upgrade and welcome fruit – it’s our pleasure to make your stay… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewVery happy with our stay for 4 nights at the Gran Melia, Jakarta. Good value. Warm service with a smile by all staff right from doorman (Defrizon) to concierge to bellboy (Mashal) to room service. We stayed in a deluxe king room which was clean, spacious with very comfortable beds. We did not take try the buffet breakfast but their F&B had good vegetarian options which we enjoyed. The hotel’s gym was one of the highlights of our stay… modern, with a good range of machines, equipment and weights. The sauna and steambath rooms were a welcome bonus. Definitely staying here again when we are next in Jakarta!
Dear Mr. Shreya, Thank you so much for your wonderful review. We’re absolutely delighted to hear that you had such a positive 4-night stay with us at Gran Meliá Jakarta. It’s great to know you found good value, warm service from our team, including Defrizon and Mashal. and a clean, spacious Deluxe King room with a comfortable bed. We're especially glad you enjoyed our vegetarian F&B options and that the gym, sauna, and steam bath added to your experience. Your kind words mean a lot to our team, and we’re thrilled to know you plan to stay with us again on your next visit to Jakarta. We look forward to welcoming you back. Best regards, Lita Amanda Director of Guest Experience
Dear Mr. Shreya, Thank you so much for your wonderful review. We’re absolutely delighted to hear that you had such a positive 4-night stay with us at Gran Meliá Jakarta. It’s great to know you found good value, warm service from our team,… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewBeautiful, friendly staff and nice room
The water in shower and bath stunk and the pillows were not very good. Gave me a sore neck
Dear Mr. Peter, Thank you for sharing your feedback. We're glad to hear you enjoyed the beauty of the hotel, the friendliness of our staff, and the comfort of your room. We’re truly sorry to learn about the issues you experienced with the shower water and the pillows. Your comfort and well-being are very important to us, and we regret that this affected your stay. Please rest assured that we are investigating the water concern and will review our pillow options to ensure a better sleep experience for our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a more comfortable stay. Best regards, Lita Amanda Director of Guest Experience
Dear Mr. Peter, Thank you for sharing your feedback. We're glad to hear you enjoyed the beauty of the hotel, the friendliness of our staff, and the comfort of your room. We’re truly sorry to learn about the issues you experienced wit… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewStaff and services were exceptional and great value
Bed was uncomfortable
Dear Mr. Peter, Thank you for your kind words about our staff and services—we’re thrilled to hear you found them exceptional and a great value. We’re sorry to hear that the bed did not meet your comfort expectations. Your feedback is important, and we’ll certainly look into this to ensure a more comfortable experience for future stays. We hope to have the opportunity to welcome you back again soon. Best regards, Lita Amanda Director of Guest Experience
Dear Mr. Peter, Thank you for your kind words about our staff and services—we’re thrilled to hear you found them exceptional and a great value. We’re sorry to hear that the bed did not meet your comfort expectations. Your feedback is imp… Show more