Reviews of Serela Kuta by KAGUM Hotels 3 stars
Jl. Raya Kuta 42XX , 80361 Kuta, Indonesia
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Reviewed: 11 September 2024 · Stayed in August 2024
Verified reviewReviewed: 8 November 2023 · Stayed in November 2023
Verified reviewGreat
Great
Reviewed: 5 August 2023 · Stayed in August 2023
Verified reviewReviewed: 22 July 2023 · Stayed in July 2023
Verified reviewReviewed: 21 April 2023 · Stayed in April 2023
Verified reviewIt was a rat in our room, ran over the floor and my airpods was stolen from the hotelrom. The staff was not helpful with the rat problem so we checked out that same day late at night. First the staff didnt care that the airpods was gone, but when i showed them that the airpods was active right now in their hotel they finally took us seriously. The airpods was not found and are still being used in the hotel regularly, as i get notificated by «find my airpods» every time they are used. Also the room was not cleaned properly. It was a lot of deberis and sand om the floor and stains on the sink in the bathroom.
Reviewed: 23 March 2023 · Stayed in March 2023
Verified reviewBed was good for sleep
I booked a hotel not a motel... How can serela with kagum group don't care about towel in bed room then don't have phone in bed room? When I arrive they don't have reception just security help me for check in... Elevator need to maintenance because scary and too much need repair... Room it's OK water it's good but really need to clean up everything....
Reviewed: 18 February 2023 · Stayed in February 2023
Verified reviewnothing
dirty
Reviewed: 22 December 2022 · Stayed in December 2022
Verified review