Reviews of Grand Mercure Solo Baru 5 stars
Jl. Ir. Soekarno Solo Baru, 57552 Solo, Indonesia
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Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewFood is not warth Facilities including spa ia not good
Dear Mr Sam, Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr Sam, Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercur… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewNothing special
WiFi, broke up many times. Swimming pool not save for items in deep water- 1.40- could fall down and get lost. We loose a ball. Breakfast should be more to western Breakfast, too much Indonesien for a international hotel. But all hotel has same problem there
Dear Mr Mike, Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr Mike, Thank you for taking the time to tell us about your experience at the Grand Mercure Solo Baru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercu… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewAbove all, room was very quiet. I was not disturbed by corridor noise or voices. I liked the comfort and cleanliness of the room, including bathroom. Proximity to mall and warung a bonus. Tini, receptionist, very helpful.
Honestly, I have nothing to complain about.
Dear Mr Wayne, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr Wayne, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A Wija… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewDrop off area is too short and binding
Dear Mr Indratmo, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr Indratmo, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A W… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewClean spacious room Comfy Beds Good wifi Pool even open during rain :) Skyview was awesome
Bed sheets smelled a bit off (were not properly dried)
Dear Mr / Mrs Jan, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr / Mrs Jan, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A … Show more
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified revieweverything OK
Dear Mr DD Parisienne, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djati A Wijaya General Manager
Dear Mr DD Parisienne, Warmest greeting from Grand Mercure Solo Baru. Thank you for the time you took to rate our hotel. We are glad that you enjoyed your stay and we look forward to welcoming you again in the near future. Sincerely, Djat… Show more
Reviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in November 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewnice breakfast, nice reasto but no view, nice pool, big and nice gym, the location next to the mall.
bathroom looks old, often missed floor towel, so the bathroom floor wet ,
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewI like the location and the size of the room which is bigger compared to most hotels.
We were given a room which was not cleaned yet when we checked in. There were many shredded papers on the floor when we entered. The hotel switched the room for us. There is no face towels and hand towels in the bathroom. There is rust in the bottom of the mirror. We stayed in this hotel before and a bit dissapointed that it is not well maintained so the facility has run down.
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewBig room, clean, close to the airport
Restaurant (canteen food level)
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewCleanliness, view of the room of mountains. Location is great close to the malls and a lot of warung makan. Nice big pool and gym.
Beware if you want to book a room with bathtub. As the room is old, so they upgraded us to a better (renovated) room but WITHOUT a bathtub. We were SO disappointed how our stay was turned out as the bathtub was the main reason why I booked it. Reception couldn’t do so much about it. They didn’t even offer a discount for junior suite room or even 1x free breakfast. Poor service from the reception, made the guests left unhappy. Wouldn’t go back! There are many better hotels in Solo than this! Five star hotel but felt like a three star hotel in terms of service.