8.3

Reviews of Grand Hyatt Bali 5 stars

Kawasan Wisata Nusa Dua BTDC, Bali, 80363 Nusa Dua, Indonesia

  • Stephanie

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review
  • 3.0 Poor
    Em

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    Extremely expensive resort to have no daily activities included in the price :( much better resorts near by that include activities and common areas in the price of the room. Food onsite was so expensive and a bottle of water costs $4.50 (you can buy across the road for 50c (exact same bottle) big money maker for Hyatt. We won’t be returning any time soon, cheaper to holiday in Australia which is not what Bali is suppose to be about :)

  • Ken

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    Great location very big lots going on

    Just the hard beds

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  • Rajeswary

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review
  • Fareeha

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    hotel was beautiful had character and lovely ponds with water Lillies and fish

    very busy especially pool area and beach breakfast limited choice for a five start hotel ad the price paid

  • Alok

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
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  • Michelle

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review
  • James

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    It's hard to sum up really. The whole experience, from arrival to departure, was great. The staff were really friendly, very helpful and always on hand for whatever you needed. The facilities are fantastic, with lots of places to eat, drink and relax, plus lots to do for the kids. Staff around the poolside were very attentive, making sure to learn names and not keep you waiting too long for food and drinks. Location is perfect, right on the beach, but also with a shopping and dining village to visit right out of the front gate. We loved it so much, we've booked again at New Year and we're bringing more family with us. It's probably the best hotel I've ever been to.

    There's nothing to not like.

  • Sue

    Reviewed: 1 September 2025 · Stayed in August 2025

    Verified review

    Beautifully maintained resort. The four restaurants offered variety and superb food. The staff made our stay exceptional. Also great facilities for families.

    The queues and time it took to check out at only 2 manned check out desks. Factor extra time into your departure time.

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  • Panckhurst

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Breakfast good, complimentary daily water, grounds were lovely, beach access

    Beach hawkers

  • Angela

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Nearby other restaurants and shopping, excellent food and down to earth yet luxurious environment, great gym and sauna/pools!

  • Chevallier

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Poor expensive breakfast

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  • Kathy

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
  • Richard

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    We liked the swimming pools, slides and access to the beach. A bonus was the closeness of Bali Collection for shops and restaurants.

    We thought the rooms were quite dark and dated.

  • Adam

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    First time here, kids club is a must. Such easy few days. Pizza was delicious

    That we had to leave.

    Property response:

    Dear Adam, Thank you for your lovely review! We're so glad you enjoyed your first stay, especially the kids club and our pizza. It’s always hard to leave, but we hope to welcome you back again soon for another relaxing stay! Warm Regards, Simon Graham Hotel Manager

    Dear Adam, Thank you for your lovely review! We're so glad you enjoyed your first stay, especially the kids club and our pizza. It’s always hard to leave, but we hope to welcome you back again soon for another relaxing stay! Warm Rega… Show more

    Grand Hyatt Bali
    29 August 2025
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  • Alexis

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The staff were incredibly polite and helpful, anyone that we came into contact with was so friendly, welcoming and helpful. Made the stay even nicer to know that nothing was too much.

    The room was a little bit tired, but lovely.

    Property response:

    Dear Alexis, Thank you for your kind words! We're so glad our team's hospitality made your stay even more enjoyable. We appreciate your feedback on the room and will take it into consideration. We hope to welcome you back again soon! Warm Regards, Simon Graham Hotel Manager

    Dear Alexis, Thank you for your kind words! We're so glad our team's hospitality made your stay even more enjoyable. We appreciate your feedback on the room and will take it into consideration. We hope to welcome you back again soo… Show more

    Grand Hyatt Bali
    29 August 2025
  • Akram

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Yuen

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    It was a great experience overall. The room is big enough for the 4 of us. Breakfast has great variety and quality is good. The hotel has good access to the beach. It can be difficult to find deck chairs by the pool during peak hours. The restaurants were pretty full for dinner during our stay, and we walked around for almost half an hour before settling down in the Italian.

    Nothing. Everything worked well.

    Property response:

    Dear Yuen, Thank you for your positive feedback. We’re glad to hear that the spacious rooms, breakfast options and the beach access made your stay enjoyable. We look forward to hosting you again in the future. Warm Regards, Simon Graham Hotel Manager

    Dear Yuen, Thank you for your positive feedback. We’re glad to hear that the spacious rooms, breakfast options and the beach access made your stay enjoyable. We look forward to hosting you again in the future. Warm Regards, Simon Graham… Show more

    Grand Hyatt Bali
    27 August 2025
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  • Islam

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Beach

    Bathroom

    Property response:

    Dear Islam, Thank you for sharing your review and it’s delightful to learn you enjoyed the beautiful beach. Your feedback about the bathroom, is highly appreciated, and I am sorry it negatively impacted your stay. We hope to have you with us again in the future. Warm Regards, Simon Graham Hotel Manager

    Dear Islam, Thank you for sharing your review and it’s delightful to learn you enjoyed the beautiful beach. Your feedback about the bathroom, is highly appreciated, and I am sorry it negatively impacted your stay. We hope to have you with … Show more

    Grand Hyatt Bali
    27 August 2025
  • Anonymous

    Reviewed: 26 August 2025 · Stayed in July 2025

    Verified review

    Being in the warmth Staff were fantastic after my son sliced open his heal on a tile in the cold plunge pool. Hospital visit was paid by the Grand Hyatt

    The Resort especially the pool needs to be renovated or at least re tiled as there where a few children that cut themselves on loose tiles. The first connecting room we were in had a terrible gas smell and toilet smell coming through the vents a few n nights into our stay. Wasn't until I went to reception at roughly 9-10pm at night did they relocate me and my twins for the night & then my husband and eldest son moved the next day.

    Property response:

    Dear Guest, Thank you for sharing your review. It is great knowing you enjoyed the genuine service provided by our team. Rest assured myself and the team have taken your stay experience on board to make improvements to the service we provide. We look forward to your return in the near future. Warm Regards, Simon Graham Hotel Manager

    Dear Guest, Thank you for sharing your review. It is great knowing you enjoyed the genuine service provided by our team. Rest assured myself and the team have taken your stay experience on board to make improvements to the service we provi… Show more

    Grand Hyatt Bali
    27 August 2025
  • Carolyn

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    🌴 A Memorable Stay at Grand Hyatt Bali 🌴 We had an amazing experience during our 7 nights stay at Grand Hyatt Bali. The rooms were impeccably clean, spacious, and well-maintained, offering a relaxing retreat after a day of exploring. The staff were incredibly friendly and attentive, always greeting us with warm smiles and making sure we felt welcome throughout our stay. The beachfront location is unbeatable—soft white sand, clear waters, and breathtaking views right at your doorstep. It truly felt like paradise. And let’s talk about the breakfast—a fantastic spread with plenty of delicious options, from local favorites to international dishes. It was the perfect way to start each day. Highly recommended for anyone looking for a luxurious and peaceful getaway in Bali. We’ll definitely be back!

    Property response:

    Dear Carolyn, Thank you for your positive review. I am pleased you enjoyed our spacious rooms, the genuine service extended by our team and the scrumptious culinary. As we aim on a daily basis to exceed the needs of our esteemed guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. We look forward to welcoming you back in the near future! Warm Regards, Simon Graham Hotel Manager

    Dear Carolyn, Thank you for your positive review. I am pleased you enjoyed our spacious rooms, the genuine service extended by our team and the scrumptious culinary. As we aim on a daily basis to exceed the needs of our esteemed guests and… Show more

    Grand Hyatt Bali
    27 August 2025
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  • Carolyn

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Deon

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Nina

    Reviewed: 24 August 2025 · Stayed in June 2025

    Verified review

    The beach was the best I experienced in Bali. Just exactly what a spoiled traveler may wish - no climbing up and down, no need to wear aqua shoes, no low tides, just good sand and a water straight to the horizon. The room - while the hotel is not contemporary, good room design is never out of date. Loved the balcony facing the beach, loved the bath design and loved bedding. Club guest pool - a delightful experience and extremely good spicy Margaritas! Special thanks to bartenders! Club lounge - a very nice afternoon "snack" tradition! Indonesian restaurant - full of vibe, good service, good food! Shops and retail (although Ralph Lauren store was closed, what a disappointment, loved the dress in the shop window :-))!) - very nice ladies make shopping enjoyable.

    Japanese restaurant - one big major disappointment. Such a contrast to the Indonesian - slow service, tasteless food, tiny portions. Could not understand why it was so popular.

    Property response:

    Dear Nina, Thank you for your review. We are glad that you enjoyed the beautiful beach, thoughtfully designed room, club guest pool, club lounge snacks, Indonesian restaurant, and shopping experience. We appreciate your honest feedback regarding the Japanese restaurant and will work on addressing these concerns. We look forward to your return soon. Warm Regards, Simon Graham Hotel Manager

    Dear Nina, Thank you for your review. We are glad that you enjoyed the beautiful beach, thoughtfully designed room, club guest pool, club lounge snacks, Indonesian restaurant, and shopping experience. We appreciate your honest feedback reg… Show more

    Grand Hyatt Bali
    25 August 2025
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  • Nilofer

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    The property itself is beautiful

    Everything was nice except for breakfast very limited options

    Property response:

    Dear Nilofer, Thank you for your positive review. We are glad that you enjoyed the beauty of our property. We appreciate your feedback regarding the breakfast options and will work on improving them. We look forward to welcoming you back for another memorable experience. Warm Regards, Simon Graham Hotel Manager

    Dear Nilofer, Thank you for your positive review. We are glad that you enjoyed the beauty of our property. We appreciate your feedback regarding the breakfast options and will work on improving them. We look forward to welcoming you back f… Show more

    Grand Hyatt Bali
    25 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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