The urn for tea was not hot enough

Breakfast very good staff excellent

Stayed in September 2025

The rooms that face the sea are very loud because pf the big street. Breakfast didn’t seem high quality despite there were many choices.

Room are spacious and the location is good if you want to explore the north of the island without being in the middle of nowhere

Stayed in August 2025

Everything ok, just pillow selection I like soft pillows 😜

Indonesian wife and knows her dishes said the layout and food selection was delicious,my eggs were done exactly to my liking,dining area inside and out was comfortable.Use the hotel shuttle cars,cheaper than getting a car at the airport.

Stayed in August 2025

Really lovely and supportive staff that want to work to help you! Hotel rooms were nice. We had two rooms in our stay due to two separate bookings (they were happy to combine to one booking and one room but we wanted to experience a sea view as well as the garden). Both lovely and pros to each. Sea view was a nice thing to wake up to but garden view was definitely quieter and sunnier! Really aesthetic hotel and loved our stay :)

Stayed in July 2025

The room & bed is very spacious, the surroundings are super chill and we can just relax in the stay

Stayed in June 2025

Beach bar only caters for weekend Only rooftop bar open most nights Watersports limited to Jet skis.

Gardens and pools are nice and spacious. Rooms are clean and very nice Staff very pleasant.

Stayed in July 2025

Maintenance needed in a couple of areas

Location and services

Stayed in May 2025

Door malfunctioned while we stayed. Had to call up service staff at 3am in the morning

Amazing breakfast, and lovely staff.

Stayed in April 2025

They had starbucks there and thought I would get a good coffee but pretty terrible and expensive. plus only have fresh milk not oat or soy. There hot chocolate wasn't much better!

Pool was lovely. Breakfast good selection, coffee not great. Room was great, beautiful view from 5th floor. Get a room facing the mountains not the beach as there is a nightclub across the road with loud music and they are doing construction at the hotel atm.

Stayed in May 2025

None

It was my first time in Lombok and the staff did everything to contribute to a nice experience on the island! They helped me arrange transportation to Kuta, which was very nice of them

Stayed in April 2025

- the whole building is open to the outside, only the rooms are separate with a wall - you can hear loud street noise directly even though your room is facing garden

the swimming pool garden area very nice property

Stayed in May 2025

The place was convineint and close by many shops. Opposite is the beach. Mostly locals and some tourist. Was here in Apr which is low peak season. Hence, ot was quiter with some bistro/eatries were closed. This stay prob a transit to the Gili island. Nothing much to do - just eat, spa, and the beach.

Stayed in April 2025

Noisy street right outside the hotel.

The property on the hillside was green and calm.

Stayed in February 2025

Breakfast was inconsistent, excellent some days with lots of staff to man the buffet line and, other days, food was cold and few staff around to serve.

Clean, spacious, very nice staff.

Stayed in February 2025

If you have a room with sea view , you have the street and especially the night club in the opposite as well. So I felt a little scamed when I was told that this is a lovely room but the bass from the night clubs was hammering until 3am. But as said, my complaint was directly resolved.

Flexibility to my request to change the room. Nice fitness center and the host is just perfect dude. Rooms very clean, all employees extremely friendly.

Stayed in January 2025

Overall quite overpriced. Very quiet during our stay making us feel quite awkward. Bathroom had quite a lot of bugs including a slug in the shower. We also had our room cleaned and they left plates outside the room for hours (despite us asking for them to be removed) so we had a lot of ants outside the door.

Lots of facilities, nice pools and a good gym. Spacious rooms with good AC and room service available. Reception staff were lovely. Very close to Sengiggi Harbour.

Stayed in December 2024

Thank you for Great Hospitality....

Stayed in November 2024

Nil

Very convenient location.

Stayed in November 2024

The room we got was on the 4th floor, the toilet however got a drain smell (its kinda ok since we only stayed there for just a night). The breakfast was not as good as the last time. We had porridge & asked sesame oil and they said they don’t have it. The soup was very salty. We do not enjoy the breakfast like we did before. Selection was not that great too.

It’s our second time here. We were here back in 2019 before covid hits. Staff were awesome especially the bellhop/concierge guy Mr Dirman!!! He remember us and its really great to see good people again. Our rooms are decorated too as it was our anniversary! Awesome & definately coming back! They put so much effort and areanged us for airport pick up. Mr Rudi our driver is friendly & helpful.

Stayed in November 2024

Extremely noisy with traffic on the street. Also no soap or water in your room. Traffic noise was absolutely ridiculous!

Very convenient

Stayed in October 2024

— very old and smelly en suite — we got room 126 and it was next to emergency exit where it was noisy aaaaall the time slapping the door non-stop (the hotel staff did not pay much attention to the complaints, or just did not understand); — from approximately 9pm till 3am we heard club music that was sooo noisy (we fell asleep in the night) — breakfast by itself was not really tasty — probably it’s better to choose any other hotel closer to waterfalls/mountains or any other sightseeing cuz it took 2,5-3,5 hours to get their

— beautiful reception, hotel in general — nice design — huge room — varied breakfast (buffet, with a large selection) — personnel is happy to help you all the time — quick in-room service — free vouchers for Starbucks coffee — big and comfortable beds — huge balcony

Stayed in September 2024

Noise from motorbike@ nightbrea

Luxury, staff are very helpful & friendly

Stayed in September 2024

Breakfast food were cold . Not too much choices.

Big room

Stayed in September 2024

The noise from the road and surrounding establishments went all night

The rooms were a good size and the bed was very comfortable. The food was fantastic.

Stayed in September 2024