Reviews of Golden Palace Hotel Lombok 4 stars
Jl Sriwijaya no 38 Cakra Negara, 83231 Mataram, Indonesia

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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewGood value for money
Food must be improved, a lot!
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewvery clean, comfortable, and staff has bern attentive. the breakfast could be improved.
hotel dining is not very tasty. needs improvements.
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewMy wife eye drops were missing and had been taken from the fridge Also other missing items from the fridge was a bag of dates and a bag of dried fruit We told the management about it they investigate they came with nothing they failed to find similar eye drops we were left without eye drops
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewit was good no dislike,
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewHotel with a great view, maintained cleanliness, helpful staff, delicious food, and a clear swimming pool.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewA very nice hotel with plenty of comforts and an amazing location, spacious and comfortable rooms, a clear swimming pool, and delicious food.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewEverything was amazing. The room was spacious and clean, the service was excellent, the staff was always smiling and very helpful, and the food was absolutely delicious.
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewHotel with a great city view, spacious, comfortable, and clean rooms, delicious food, and friendly hotel staff.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe hotel's cleanliness is well-maintained, the rooms are spacious and comfortable, there are many food options, and the taste is very delicious.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewA very enjoyable experience, with a clean and comfortable hotel, delicious food, and friendly staff. Thank you
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewBreakfast, the food lot selection but the problem the food taste its tasteless, need to improve, like bubur ayam, the bubur just to running and ayam broth its just like water, no taste at all.. Dissapointed as its was my breakfast favorite dish and only dish i taste, and when i take roasted duck/ chicken which also cant eat as its not fresh... So please double check for the breakfast quality even its including in the room charge but its can do better..
Reviewed: 5 December 2024 · Stayed in December 2024
Verified reviewLocation for work was good
No other restaurants close by
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewlocation near the airport
Breakfast was supposed to be served until 10am but we arrived at 9am and all the dishes were already empty and had not been replaced. I asked for a dish that was offered to be prepared for me, the waiter never came back until we were asked to leave because the room was closing
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewClean room, helpful and kind staff. Also perfect breakfast!(lots of variation and vegetarian options) Good security, felt very safe during my stay. Both gym and laundry service was 10/10.
Reviewed: 9 September 2024 · Stayed in July 2024
Verified reviewLarge room, large bathroom, good breakfast, good location
Reviewed: 5 September 2024 · Stayed in September 2024
Verified review- Spacious and neat room. - Friendly and accommodating staff. - Good location.
- Room was clean but bedsheet and duvet had lots of disgusting stains. - Gym was decent but it has limited open hours which was questionable.
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewReviewed: 13 August 2024 · Stayed in August 2024
Verified review