Reviews of Four Seasons Hotel Jakarta 5 stars
Jalan Jendral Gatot Subroto Kav 18, 12710 Jakarta, Indonesia

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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat hotel with very welcoming staff. The pool was spectacular and had great views over the city. Breakfast was very good also. I picked this hotel for the convenient location, so the excellent facilities were a bonus.
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewMade our stay memorable by marking our wedding anniversary. The staff were exceptional throughout the hotel & all very attentive to our needs.
Nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewQuality of service !!
Nothing
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewExcellent hotel!
Alles is perfect
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewCentral location and hotel was superb however the staff were the real highlight. Attentive and professional !
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWhere do I start? This hotel is the best hotel that I have experienced in my life! The rooms, the design, the staff, the flowers in the lobby, the attention to detail, and the exquisite customer service. I even love the way the entire property smells.
I loved everything!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEverything. I cried when I had to leave!
I loved everything! Superior! Top notch! It's impeccable in every way!
Thank you for your wonderful review. It means the world to us to know that your experience was so memorable. We can’t wait to welcome you back soon. If there's that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you for your wonderful review. It means the world to us to know that your experience was so memorable. We can’t wait to welcome you back soon. If there's that we could do to make your next stay more enjoyable, please let us know. … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewvery friendly and supportive staff with amazing services. they exceeds our expectations with the welcoming surprise at the check-In to celebrate our occasions. it was perfect and the effort is highly appreciated
none.
Thank you so much for sharing your wonderful experience at Four Seasons Hotel Jakarta. We’re thrilled to hear our team could make your special occasion even more memorable with a warm welcome. It’s always our goal to exceed expectations, and your kind words truly mean a lot to us. Looking forward to welcoming you back soon here. If there's anything that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you so much for sharing your wonderful experience at Four Seasons Hotel Jakarta. We’re thrilled to hear our team could make your special occasion even more memorable with a warm welcome. It’s always our goal to exceed expectations, an… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReally value for money Amazing breakfast Even coffee in the room high quality
Thank you for your wonderful review. We’re glad you found great value in your stay and enjoyed the breakfast as well as the coffee in your room. It’s the little things that make all the difference, and your feedback means a lot to us. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you for your wonderful review. We’re glad you found great value in your stay and enjoyed the breakfast as well as the coffee in your room. It’s the little things that make all the difference, and your feedback means a lot to us. Looki… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewEverything
Nothing
Reviewed: 23 June 2025 · Stayed in April 2025
Verified reviewA lovely hotel with some of the friendliest staff I've ever come across. The pool area was beautiful and the breakfast in particular was amazing!
Thank you for your wonderful feedback. We’re thrilled to hear that our team made such a positive impression and that you enjoyed the pool and breakfast. It means a lot to us to know you had a memorable stay, and we can’t wait to welcome you back for another relaxing visit. If there's anything that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you for your wonderful feedback. We’re thrilled to hear that our team made such a positive impression and that you enjoyed the pool and breakfast. It means a lot to us to know you had a memorable stay, and we can’t wait to welcome you… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewEverything but especially the service. Every single interaction we had - from check-in, room service, breakfast - was amazing. Really difficult for any company to achieve this consistently high level of service so well done Four Seasons and thanks to everyone who made our (short) visit so enjoyable.
Nothing.
Thank you for your kind review and for recognizing the dedication of our team. Delivering consistently exceptional service is something we take great pride in, and it means the world to hear we made your visit so enjoyable. We look forward to welcoming you back soon and making your next stay just as memorable! If there's anything that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you for your kind review and for recognizing the dedication of our team. Delivering consistently exceptional service is something we take great pride in, and it means the world to hear we made your visit so enjoyable. We look forward … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe staff named Stefano, Monica, Levina and the rest show the top notch hospitality and very helpful. 5 stars hospitality.
Nothing.
Thank you for your wonderful review and recognizing Stefano, Monica, Levina, and the entire team. We’re so proud of our staff and thrilled to hear they made such a positive impression. Your compliment means a lot to us, and we look forward to welcoming you back soon for another memorable stay. If there's anything that we could do to make your next stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Thank you for your wonderful review and recognizing Stefano, Monica, Levina, and the entire team. We’re so proud of our staff and thrilled to hear they made such a positive impression. Your compliment means a lot to us, and we look forward … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified review