Reviews of Four Points by Sheraton Batam 4 stars

Easy going for last minute request. Such as, connect my PS5, late check out, assistance with the luggage down. I forgot all their names but they really help me a lot with my stay. From technician, housekeeping, front office and pool crew.

All is top notch. Nothing left to dislike.

Staff were excellent

Room : was too cold. Breakfast : good except some of kuehs are too sweet and sunnyside eggs chef needs to learn how to cook the eggs properly. Location : good and convenient.

Kuehs were too sweet.

The breakfast and the room feel comfortable..

the aircon at recepect not strong in enough.. the spa also nothing much especially no facial massage..

New staff Ayumi was very helpful. All staffs were very friendly as usual. Rooms were clean.

Breakfast coffee cup served were not clean, there were stains. Breakfast table was uneven, making it difficult to have a meal with shaking table.

The bed was comfortable and room was spacious. Staff were very friendly. would like to mention Billy and Azul who was very professional and friendly !!

can have more varieties hot dishes for breakfast

Breakfast! Well I had only sunny side up topping with vegetables that what I requested it, but well-done to the ladies (commis cook) you make my days..and the small sister(internship) waitress doing afternoon shift, sorry can't recall her name🫣🙂.. you are marvelous.. keep it up.. Thanks you for all of FOUR POINTS FAMILIES for the great and caring hospitality... InshaAllah will c u again in the next visit...

Pillows not that comfortable..🫣

Place was clean staffs were friendly

1. the prayers from outside can disrupt the sleep at 4am onwards 2. No pool bar

Service

Inhygenic. Towels were dirty. Beverages were not enough Long waiting check in

the hotel was very well maintained and actually looks like the picture! very clean and the staff were super nice too!! very fast and efficient service as well! the food was super good too and location is very convenient. SUPER BIG toil4t and super clean love it!! definitely good value got money

maybe have a mirror in front of the study tabel so I can do my makeup while seated HAHA but that's additional the room is alr good

Room was clean. Variety of breakfast to choose which include local and western style. Location not too bad which is around 5 mins drive from Harbour Bay.

probably on the maintenance of the faacilities.

Room as per photos shown.

Gym can be better.

The room was relatively spacious. The bed and pillows were very good, soft but firm. The property deosnt have balcony in the rooms, but wasnt an issue as the view was good. we asked for a high floor room in the middle to avoid sounds of road vehicles and got it. The TV channels were reasonably diversified with some good English and local options. The staff were very friendly with a big smile always and ready to help with our requests. The food was a reasonable spread, though not much choices in meat. Dessert was good, but was exactly the same on the 3 days that we stayed. Loved the brown bread and they have an ice cream machine as well. Getting a Gojeck cab was alwyas easy as a breeze.

The rooms were ZERO sound proof, due to the gap between the door and the floor, seems to be a problem in most of the roms. You can see the visible gap. Could hear people returning back to their rooms in the middle of the night and the housekeeping staff in the corridor. DONT EVER TRY the in-house massage place. It was a HUGE letdown for us among the other really good things about the Hotel. The massage is probably outsourced, and the room, ambience, massage bed can be rated as VERY BAD quality. Hotel management should either take out the massage option or pay some good attention to make it good.

friendly staff, proactive in ensuring stay is well provided.