All is top notch. Nothing left to dislike.

Easy going for last minute request. Such as, connect my PS5, late check out, assistance with the luggage down. I forgot all their names but they really help me a lot with my stay. From technician, housekeeping, front office and pool crew.

Stayed in September 2025

Staff were excellent

Stayed in August 2025

Kuehs were too sweet.

Room : was too cold. Breakfast : good except some of kuehs are too sweet and sunnyside eggs chef needs to learn how to cook the eggs properly. Location : good and convenient.

Stayed in August 2025

Breakfast coffee cup served were not clean, there were stains. Breakfast table was uneven, making it difficult to have a meal with shaking table.

New staff Ayumi was very helpful. All staffs were very friendly as usual. Rooms were clean.

Stayed in July 2025

can have more varieties hot dishes for breakfast

The bed was comfortable and room was spacious. Staff were very friendly. would like to mention Billy and Azul who was very professional and friendly !!

Stayed in June 2025

Pillows not that comfortable..🫣

Breakfast! Well I had only sunny side up topping with vegetables that what I requested it, but well-done to the ladies (commis cook) you make my days..and the small sister(internship) waitress doing afternoon shift, sorry can't recall her name🫣🙂.. you are marvelous.. keep it up.. Thanks you for all of FOUR POINTS FAMILIES for the great and caring hospitality... InshaAllah will c u again in the next visit...

Stayed in June 2025

1. the prayers from outside can disrupt the sleep at 4am onwards 2. No pool bar

Place was clean staffs were friendly

Stayed in June 2025

maybe have a mirror in front of the study tabel so I can do my makeup while seated HAHA but that's additional the room is alr good

the hotel was very well maintained and actually looks like the picture! very clean and the staff were super nice too!! very fast and efficient service as well! the food was super good too and location is very convenient. SUPER BIG toil4t and super clean love it!! definitely good value got money

Stayed in June 2025

Gym can be better.

Room as per photos shown.

Stayed in June 2025

The rooms were ZERO sound proof, due to the gap between the door and the floor, seems to be a problem in most of the roms. You can see the visible gap. Could hear people returning back to their rooms in the middle of the night and the housekeeping staff in the corridor. DONT EVER TRY the in-house massage place. It was a HUGE letdown for us among the other really good things about the Hotel. The massage is probably outsourced, and the room, ambience, massage bed can be rated as VERY BAD quality. Hotel management should either take out the massage option or pay some good attention to make it good.

The room was relatively spacious. The bed and pillows were very good, soft but firm. The property deosnt have balcony in the rooms, but wasnt an issue as the view was good. we asked for a high floor room in the middle to avoid sounds of road vehicles and got it. The TV channels were reasonably diversified with some good English and local options. The staff were very friendly with a big smile always and ready to help with our requests. The food was a reasonable spread, though not much choices in meat. Dessert was good, but was exactly the same on the 3 days that we stayed. Loved the brown bread and they have an ice cream machine as well. Getting a Gojeck cab was alwyas easy as a breeze.

Stayed in May 2025

Staff were amazing. Achilles, Stephanie, raishya

Stayed in May 2025

Would love it if they have sweeter fruits for breakfast

Staff are so friendly

Stayed in April 2025

The surrounding area is abit sketchy, however the hotel made sure to have a staff to receive us when we returned at night and even when we had ordered food from gojek. Was very appreciative of it!

Staff tried their absolute best to make us feel comfortable and the room was great with the bed being a highlight of stay!

Stayed in March 2025

Breakfast for a big name hotel was very poor. Breakfast options should change and need to have a wider spread of options.

Rooms were clean and spacious. Very friendly and accommodating staff.

Stayed in February 2025

Stephanie is very helpful and did more than what our request for Valentine, thank you so much.

Stayed in February 2025

The hotel staff were excellent. Billy and Stephanie at reception were so kind and had a great hospitality. Also, the staff at restaurant for breakfast were great. They were always kind and having smile. Thank you very much!

Stayed in February 2025

Breakfast

Stafs very friendly . Rooms are very big and clean

Stayed in February 2025

Windows were filthy. The restaurant food wasn't good. Wine was too expensive.

The cleaning staff did a great job cleaning the room everyday. Spacious room and with comfortable king bed. The rain shower was great too.

Stayed in February 2025

We came down for breakfast at 8am. However, the flow of the food was quite slow as it ran out quite fast and there wasn't any immediate top up. We waited for the pancake but since it took so long, we were asked to sit and will be served. But it was still quite long. My 6yo waited for her single pancake for nearly 20 minutes. When enquired, there was a whole tray of pancakes on the table. Seems like they didn't serve the ones they asked to sit first.

The room was very clean and comfy. The staff were also very friendly and kind. We had 3 rooms and they were all quite close to one another. That was a bonus!

Stayed in January 2025

I had a fantastic stay at this hotel! All the staff were very friendly. The highlight for us was definitely the exceptional service provided by Guest Relations Officer Ms Stephanie. She went above and beyond to make sure everything was perfect and truly made our stay feel special.. The hotel itself was clean, comfortable, and well-maintained. I’ll definitely highly recommend..

Stayed in January 2025

There is no P sign light on the door. Have to open manually and put signage. Quite old school if you ask me.

Even though i stay at smoking room but the room doesnt smell cigarette that much.

Stayed in January 2025

No

Super great staff they are super friendly and helpful

Stayed in December 2024

The surrounding. There are quite some unclean area with homeless people surrounding the building. Do not look safe to walk out. Walked out to convenience shop around 8pm and McD was being dragged by a local for donation. Next is the hotel is located next to a mosque, wake up alarm at 5.30am.

All the staff are extremely friendly and helpful!

Stayed in December 2024

Opposite to the hotel sewage water channel is located and gives bad smells.

Good staff and tasty foods.

Stayed in December 2024