Reviews of Four Points by Sheraton Bali, Seminyak 4 stars
JL. Cendrawasih No 99. Lingk Batu Belig , Kel Kerobokan Kelod , 80361 Seminyak, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewCheat location not seafront as per booking map and very noisy from side room customers
Hello Salem, Thank you for sharing your feedback. We are sorry to learn that certain aspects of your stay did not meet your expectations. We understand that the map information displayed on booking platforms may sometimes create a different impression prior to arrival. While our hotel is not located directly on the seafront, it is within walking distance to Seminyak’s beaches, shopping, and dining options, which many of our guests find convenient. We are also sorry to hear that you were disturbed by noise from other guests. Your comments have been noted and shared with our team to ensure a more comfortable experience for all. We truly value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a better stay in the future. Warm regards, Hana Pradameswari Cluster Marketing Communications Executive
Hello Salem, Thank you for sharing your feedback. We are sorry to learn that certain aspects of your stay did not meet your expectations. We understand that the map information displayed on booking platforms may sometimes create a differe… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe amenities and the staff
Several things needed some maintenance
Hello Fleischer, Thank you for sharing your feedback. We’re so glad you enjoyed the stay, especially the amenities and the service from our team. We’ve also noted your comments about maintenance, and we appreciate you pointing this out. Your input helps us improve to make future stays even better. We hope to welcome you back soon for another relaxing time in Seminyak. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Fleischer, Thank you for sharing your feedback. We’re so glad you enjoyed the stay, especially the amenities and the service from our team. We’ve also noted your comments about maintenance, and we appreciate you pointing this out. Y… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPool, food, staff
Location was way out for me. However they do have a shuttle bus to take you to Seminyak village.
Hello Jane, Thank you for sharing your feedback. We’re delighted to know you enjoyed the pool, food, and especially the service from our team. It’s also great that the shuttle bus helped with getting around. We’ve taken note of your comments about the location and bed, and we appreciate you pointing them out. Your feedback helps us improve and create a more comfortable stay for our guests. We hope to welcome you back on your next trip to Bali. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Jane, Thank you for sharing your feedback. We’re delighted to know you enjoyed the pool, food, and especially the service from our team. It’s also great that the shuttle bus helped with getting around. We’ve taken note of your comme… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewEverything was superb
Nothing
Hello Huma, Thank you so much for your wonderful review and perfect score! We’re thrilled to know that you had such a comfortable and enjoyable time with us, and even happier to hear that you’d love to stay again. Your kind words truly encourage our team. We can’t wait to welcome you back to Four Points Seminyak for another superb stay. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Huma, Thank you so much for your wonderful review and perfect score! We’re thrilled to know that you had such a comfortable and enjoyable time with us, and even happier to hear that you’d love to stay again. Your kind words truly enco… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation was good, probably the only positive.
Breakfast was not good, choice not good, flies all over fruit, stale cereal and bread. Gym was not good. Property needs some work as lifts are rough, whole building needs to be painted.
Hello Dominic, Thank you for sharing your thoughts with us. While we’re glad you found the location convenient, we’re truly sorry to hear that other aspects of your stay did not meet expectations. Your comments about breakfast, the gym, and the overall condition of the property are taken seriously. We’ll review these points with our team to see where we can make improvements. Feedback like yours helps us focus on what matters most to our guests. We appreciate you choosing to stay with us during your time in Bali and hope we can offer you a better experience in the future. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Dominic, Thank you for sharing your thoughts with us. While we’re glad you found the location convenient, we’re truly sorry to hear that other aspects of your stay did not meet expectations. Your comments about breakfast, the gym, an… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt was clean and very friendly staff.
The Marriott booking system to book an extra night was not at all a great experience and my membership number was not even registered on their end.
Hello Johan, Thank you for sharing your feedback with us. We’re really glad to know you enjoyed the cleanliness and the warm service from our team. We’re sorry to hear about the inconvenience with the booking system and your membership details not being registered. We understand how important this is, and we’ll make sure to pass your comments along so it can be improved. We appreciate you choosing to stay with us and hope we’ll have the chance to welcome you back for a smoother experience next time. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Johan, Thank you for sharing your feedback with us. We’re really glad to know you enjoyed the cleanliness and the warm service from our team. We’re sorry to hear about the inconvenience with the booking system and your membership det… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe staff that served us most of the time during breakfast called SRI was very good. Excellent service.
N/A
Hello Scolastica, Thank you for your kind words and for highlighting Sri’s excellent service during breakfast. We’re delighted to know you enjoyed the cleanliness of our rooms and the warm hospitality from our team. Your appreciation will surely motivate us to continue delivering memorable experiences. We look forward to welcoming you again soon. Best regards, Hana Pradameswari Cluster Marketing Communications Executive
Hello Scolastica, Thank you for your kind words and for highlighting Sri’s excellent service during breakfast. We’re delighted to know you enjoyed the cleanliness of our rooms and the warm hospitality from our team. Your appreciation will … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe rooms were excellent, the Property and pool were clean, and the staff were cordial.
Hello Navin, Thank you for the great review. We are happy to know you enjoyed the room, pool, and service from our team. Your kind words will be shared with everyone here, and we look forward to welcoming you back for another comfortable stay. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Navin, Thank you for the great review. We are happy to know you enjoyed the room, pool, and service from our team. Your kind words will be shared with everyone here, and we look forward to welcoming you back for another comfortable s… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewRoom size is decent with a open view balcony. Pool look is nice.
What spoiled the whole experience! I had booked for 3 people including breakfast for all 3 and paid a higher price. At the restaurant, when I went for breakfast. the lady Indah restaurant manager tells me that only 2 people breakfast is covered. I told her that I have travelled to over 50 countries and am well experienced so have ensured that I have paid for 3 breakfast as I don't want some smart restaurant manager telling me that I am trying to get something free, and that too worth Usd 10 equivalent! She did not check herself and asked me to reconfirm with reception. I left my breakfast midway to show the reception my booking and then they checked and came back that some system issue and we are sorry. But it did spoil my breakfast and my last day in Bali. The restaurant lady manager did come to apologise but acted as if she was doing a favour by apologising. The overall feel of corridor outside room, the roof top bar does not make it look a Sheraton property, not even a 4 star Four points. Hotel location also out of the way from main shopping Seminyak area.
Hello Rahul, Thank you for sharing your feedback in detail. We are glad you enjoyed the room space, balcony view, and pool area, but we are truly sorry for the inconvenience you faced during breakfast and for the impact it had on your last day in Bali. Your experience does not reflect the standard we aim to deliver, and we have shared your comments with our restaurant and front desk teams to ensure a smoother process in the future. We also appreciate your comments regarding the property’s atmosphere and location, which will be considered as we continue to improve. We value your perspective and hope we will have the opportunity to provide you with a better overall experience on your next visit. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Rahul, Thank you for sharing your feedback in detail. We are glad you enjoyed the room space, balcony view, and pool area, but we are truly sorry for the inconvenience you faced during breakfast and for the impact it had on your last… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLocated in great spot to get around. Quiet area which was great. Staff were very pleasant & helpful
Some equipment in gym wasn't working. Reported a few times & not fixed.
Hello Emma, Thank you for your kind words and for highlighting our team’s service, comfort, and location. We're truly grateful for your feedback. We’re sorry to hear about the gym equipment and appreciate you bringing it to our attention during your stay. Please rest assured, our team had been informed, and we’ve followed up with Engineering to ensure everything is in proper working order. We hope to welcome you back again soon for an even better experience. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Emma, Thank you for your kind words and for highlighting our team’s service, comfort, and location. We're truly grateful for your feedback. We’re sorry to hear about the gym equipment and appreciate you bringing it to our attent… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNice property extremely comfortable
I didn’t really feel like you can walk to anything from the property
Hello Shavil, Thank you for your kind review. We're glad to hear that you found our property extremely comfortable. While we’re tucked away from the main street for a more peaceful experience, our team is always happy to assist with complimentary scheduled shuttle service or transport options. We hope your time in Bali was memorable, and it would be a pleasure to welcome you again in the future. Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Shavil, Thank you for your kind review. We're glad to hear that you found our property extremely comfortable. While we’re tucked away from the main street for a more peaceful experience, our team is always happy to assist with co… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHospitality of the staff , specially Mr john is very nice and cooperative.he upgrade my room , n he gave us xtra bed free, which is highly appreciated 😊
Breakfast should have more options .
Hello Huma, Thank you for your kind words and for highlighting the hospitality of our team—especially Mr. John. We're glad you enjoyed the room upgrade and extra bed arrangement. We appreciate your feedback on the breakfast selection, and we’ll keep it in mind as we continue improving our offerings. We hope to welcome you back again soon! Cheers, Hana Pradameswari Cluster Marketing Communications Executive
Hello Huma, Thank you for your kind words and for highlighting the hospitality of our team—especially Mr. John. We're glad you enjoyed the room upgrade and extra bed arrangement. We appreciate your feedback on the breakfast selection,… Show more