Reviews of Fairmont Jakarta 5 stars
Jalan Asia Afrika No. 8, Gelora Bung Karno, 10270 Jakarta, Indonesia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewroom, hospitality, service
price more affordable
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing and very accommodating, facilities were all up to date and very useful.
Nothing to dislike
Dear Mr. Adam, Thank you for your generous feedback. We are delighted to hear that you had a pleasant experience and found our staff attentive and our facilities useful. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Mr. Adam, Thank you for your generous feedback. We are delighted to hear that you had a pleasant experience and found our staff attentive and our facilities useful. Your recommendation means a lot to us, and we look forward to welcomi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewfriendly staff, nice cocktails at the rooftop bar.
Room was unfortunately not soundproof from outside noise (traffic, especially motorbikes racing at night) that disturbed our rest
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt is Fairmont standard at city centre. Great location with more than two big shopping malls nearby. The room was on a high floor with great views overseeing the stadium. The lift can go straight down to the car park.
It would be better if there is a dehumidifier.
Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Fairmont Jakarta. We are delighted to hear that you enjoyed the great views and the convenient location of our hotel. We appreciate your suggestion regarding the dehumidifier, and we will consider it for future improvements. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Fairmont Jakarta. We are delighted to hear that you enjoyed the great views and the convenient location of our hotel. We appreciate your suggestion regar… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewA/C Unit
Dear Osman Javed, Thank you for sharing your experience with us. I am truly sorry to hear about the issue with the air conditioning unit in your room. This is not the level of comfort we strive to provide, and I sincerely apologize for the inconvenience caused during your stay. Please be assured that our engineering team has been notified to ensure this is addressed immediately. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dear Osman Javed, Thank you for sharing your experience with us. I am truly sorry to hear about the issue with the air conditioning unit in your room. This is not the level of comfort we strive to provide, and I sincerely apologize for the… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat Hotel
Dear Mr. Josef, Thank you for your kind words. We are delighted to hear that you had a wonderful experience at Fairmont Jakarta. We look forward to welcoming you back in the future. Warm Regards, Syarah Sabrina Fairmont Jakarta
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe hospitality of the staffs, comfy bed and super delicious breakfast.
Nothing
Dear Ms. Sazlina, Thank you for your kind words regarding our staff's hospitality, the comfort of our beds, and the delicious breakfast. We are delighted to hear you had an exceptional experience with us and appreciate your positive feedback. We look forward to welcoming you back soon. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Ms. Sazlina, Thank you for your kind words regarding our staff's hospitality, the comfort of our beds, and the delicious breakfast. We are delighted to hear you had an exceptional experience with us and appreciate your positive feedba… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewIt’s really clean, smells great, well-maintained, and has really good cold (but quiet) air conditioning. It’s also conveniently located to a lot of restaurants & shopping (Plaza Senayan or Senayan City), making it easy to avoid the need for cars (and therefore traffic). It was also lovely that we could have enough space to host a handful of family at the room.
Even though we stayed on the 19th floor - we could still hear the loud motorcycles which started from 6.30am and so we couldn’t sleep in at all.
Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, maintenance, and comfort of our rooms, as well as our convenient location near shopping and dining options. It is wonderful that you found the space suitable for hosting family. We sincerely apologize for the noise disturbances from outside that affected your sleep. While we strive to provide a peaceful environment, we recognize that external factors can sometimes disrupt this experience. Your feedback is invaluable, and we will certainly take it into consideration as we continue to enhance our guest experience. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness, maintenance, and comfort of our rooms, as well as our convenient location near shopping … Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery good location. Very nice restaurant and bar with beautiful view of Jakarta.
Dear Valued Guest, Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our location, restaurant, and bar with the beautiful view of Jakarta. We look forward to welcoming you back soon. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Valued Guest, Thank you for your kind words about your stay with us. We are delighted to hear that you enjoyed our location, restaurant, and bar with the beautiful view of Jakarta. We look forward to welcoming you back soon. Warm Reg… Show more
Reviewed: 18 July 2025 · Stayed in April 2025
Verified reviewReviewed: 17 July 2025 · Stayed in April 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewVery close and direct access to plaza senayan mall, sizeable room and luxurious amenities, quite convenient location, easy to reach different part of Jakarta, amazing view of the city
Area quite noisy especially from motorcycle - somehow the room is not soundproof well, the TV was really bad, could not watch the channel properly, in their defense is because of third party decoder issue
Dear agus, Thank you for taking the time to share your experience at Fairmont Jakarta. We are pleased to hear that you enjoyed our convenient location, spacious rooms, luxurious amenities, and the stunning city views. At the same time, I sincerely apologize for the noise disturbance caused by motorcycles outside and the inconvenience with the TV during your stay. We understand how important a quiet and comfortable environment is for rest, and we are actively reviewing ways to improve soundproofing in our rooms. Our team is also working to resolve the TV issues to ensure a better entertainment experience for our guests. Your valuable feedback helps us improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dear agus, Thank you for taking the time to share your experience at Fairmont Jakarta. We are pleased to hear that you enjoyed our convenient location, spacious rooms, luxurious amenities, and the stunning city views. At the same time, I … Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in April 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewStaff were absolutely amazing. The whole stay was great and peaceful and catered to the comfort I needed. Location was also great as it is close to two malls and many other recreational areas. I stayed at Fairmont to attend a concert nearby and it was very convenient, I only needed to walk a few minutes to get there.
Dear Valued Guest, Thank you for sharing your wonderful experience at Fairmont Jakarta. We are thrilled to hear that you found our location convenient and enjoyed the comfort our hotel offers. It's our pleasure to provide excellent service, and we are glad our staff made a positive impact during your stay. We look forward to welcoming you back for another memorable visit. Warm Regards, Syarah Sabrina Fairmont Jakarta
Dear Valued Guest, Thank you for sharing your wonderful experience at Fairmont Jakarta. We are thrilled to hear that you found our location convenient and enjoyed the comfort our hotel offers. It's our pleasure to provide excellent service… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified review