Receptionist Dyah, Lintang and Rahel were exceptional. As I came at the period when Surabaya had riot at the city, Dyah advised me to avoid that area. The hotel gave me a surprise on my birthday day. Rahel contacted me wished me happy birthday and the hotel gave a birthday cake. I was touched by the gesture. All the staffs at the hotel always make eye contact, greet and smile. Very polite. Thank you to all, sincerely from the bottom of my heart, for the memorable stay.

Stayed in September 2025

I was extremely suprised at how old the property looked for a Marriott linked chain. Carpets were all stained. Walls need a paint job.

Beds and linen were up to Marriott standards very comfortable, service was a delight!

Stayed in August 2025

Possibility to order restaurant menu to room. Gym room and pool are available. Hotel location is quite okay. It's close to many shopping malls and easily accessible by services such as GoCar.

Stayed in November 2024

No smart tv

Everything

Stayed in January 2025

Staff don’t understand basic English and have to explain same thing several times and then after they make mistakes

Location was close to city centre

Stayed in October 2024

Breakfast items were not warm enough. Can be warmed up for the the cooked items

Value for money Food is affordable and in range

Stayed in November 2024

Very Clean

Bed room all bed sheet , pillows & towels are very good

Stayed in October 2024

breakfast and dining was bit disappointing. location is not bad but better location would be with big shopping mall . room is not bad but feel slightly small.

good price for named hotel.

Stayed in October 2024

Rubbish bins in the room need to have bin liner and batteries for tv remote needs to be checked regularly

I didn’t have breakfast

Stayed in September 2024

When you sit on the bed, it creaks. The water temperature in the shower is not consistent. It fluctuates from icy cold to scalding hot.

Staff were friendly and helpful. The staff who cleans the room always leaves a personal note wishing us a good sleep.

Stayed in August 2024

Old, low quality TVs with poor choice of channels. From a hotel in this category I would expect a smart TV, instead we had three inferior TVs in our family room/suite. One of our rooms had and air condition shaft in the ceiling which was clearly broken and made a loud noises the whole time. Even though we turned off the AC eventually. The carpet was a bit old and not very clean.

The room was very spacious and had a spectacular view. Breakfast buffet was very good, although there was so many staff standing around the room, it was almost uncomfortable to „enjoy“ ones breakfast.

Stayed in August 2024

We had a very pleasant stay. Very helpful and kind staff. Good service. Nice and clean accommodations. Food was good and great value for money and service was attentive and efficient. Highly recommendable hotel.

Stayed in July 2024

The food! Things for which the hotel is making an ad in the elevator are simply not available. The items that are available do not meet any requirements. Hence I suggested that who ever is responsible for the supply management should have a training and the same is valid for the person is in charge in the kitchen. There is a big potential to improve.

I liked the size of the rooms (Numbers 3022 / 3018) with the connecting door for both rooms. The receptionists were very professional and helpful. What I also liked was the internet connection and the view from the room.

Stayed in July 2024

* Room cleaning was not good

* clean was good * quite area * reception staff was helpful

Stayed in July 2024

The room is spacious and near to Pakuwon Mall. The breakfast is very nice but somehow need to refill faster. The staff is really helpful, full of smile and great hospitality.

Stayed in June 2024

Shower water was not strong

Compact, clean, professional, very good overall

Stayed in December 2023

The room that I stayed in is not well soundproofed.

The restaurant is good. Th staff are very kind abd well trained.

Stayed in February 2024

The carpets throughout the hotel and in the bedrooms need a good steam clean. Whilst they are clearly vacuumed there is stains on them, making them a little undesirable.

Good location and the staff were friendly. Room was cleaned well daily with fresh water supplied. Public areas were kept clean including the gym.

Stayed in February 2024

Room is too cold despite air conditioner had been turned off, water in shower is not hot enough

Location

Stayed in December 2023

The room was smaller and not well laid out. Room decor was not up to spec. Reception was on the first floor and welcome was not up to spec. Normal car parking is awkward under the hotel. Reception on first floor and access restricted during our stay by maintenance on escalator.

Breakfast was sufficient. Room was clean. Car parking was good at the front of the hotel. Swimming pool access good, but not enough shade or seating.

Stayed in December 2023

Location

Clean and quiet

Stayed in July 2023

Cleanliness, abit worn down, reception and bellboy are slow service (maybe understaffed?)

Big room

Stayed in July 2023

The hot water wasn't working, but they sent people to take care of it fast.

The room was spacious for our family suite, our extended family can meet and have small gathering there. The buffet for breakfast had so many varieties and it tasted decent,

Stayed in July 2023

Room

Stayed in June 2023