Not a great place for jalan jalan in Batam

The staff was terrific, the room nice and clean and the free massage was a huge bonus!

Stayed in September 2025

Location.

Feels high-class. Very clean. Staff are friendly and warm. Breakfast menu is standard.

Stayed in August 2025

The mini fridge wasn’t cold enough but that’s a very minor issue

The room was comfortable and clean. The staff were friendly and helpful with all my queries as well.

Stayed in August 2025

Bath tub not suitable for a family room.

The family room was excellent for a family of 4. Bunker bed,Queen size and a couch. Family Massage Spa is in the hotel that makes it convenient. The staff are friendly and helpful. 2 Mins walk theres a 24 hour IndoMart. 4 Mins walk theres a Coffee/Bakery. 4 Mins walk there's Nasi Padang restaurant.

Stayed in July 2025

What could be improved.. 1.The surrounding area felt a bit boring during our visit, as the mall nearby was under renovation and there wasn’t much to do. 2.The food quality was average. It could be improved in terms of taste, cleanliness, and serving temperature. For example, the vegetables were overcooked. The staff drop the bread on the table but still put it back for serving. 3. It was quite noisy in the morning due to loud announcements about breakfast. 4. Housekeeping was disruptive. They had to call out several times to clean the room in front of ours, which affected the peacefulness of our stay.

The rooftop setup was beautiful and well-designed. It created a nice, relaxing atmosphere that made the stay feel special.

Stayed in June 2025

NA

Toilet is clean

Stayed in April 2025

No comments

Clean spacious comfy

Stayed in February 2025

The ac is not really cold.the toilet was clogged and a bit slow for water in the toilet floor to drain.

I like the decorations in the room.the room quite spacious.the staff also polite and helpful.

Stayed in February 2025

The refrigerator was not functioning very well. It didn’t get cold and when we placed our kueh lapis, the cake already got moldy and we had to throw it away. Informed the receptionist and he only said thanks for the information and no compensation was given due to the incident.

The staff and the facilities/amenities provided was very good. They were all very friendly and very informative when we asked around about the suitable place to go and visit. It was a comfortable and pleasant stay.

Stayed in January 2025

I like the room clean and very tidy

Breakfast is very nice and good choice

Stayed in December 2024

Minibar not well functioning even they have replaced

Room was spacious

Stayed in December 2024

Shower leakage

Stratergic location

Stayed in December 2024

Only 3 were pillows provided which should be at least be 4. Each person should have 2 pillows each for their sleeping comfort

All are very good except for pillows as per my requirements during the stay

Stayed in December 2024

None

All

Stayed in August 2024

No shopping mall

The massage service and front counter service

Stayed in September 2024

When you enter in the room there is foul smell in the bathroom

Spa massage and accommodating Staff.

Stayed in August 2024

Little Advise: The hotel has been willing to accommodate small children, the sharp corners of the glass tables in the rooms may be arranged to cover them to avoid easy scratches by babies. The breakfast restaurant also could be equipped with a few baby chairs.

Great service and courteous. Breakfast ordinary, and the flavor is fine. The restaurant service was also very courteous. The room was clean and odor free.

Stayed in August 2024

The environment and the room is clean

Stayed in June 2024

The hotel surrounding,very unsafe

Room

Stayed in July 2024

-Double Decker bed in Family room: The bed rail for the top deck (double decker for kids) should be higher and covered as kids below 10 can slip through the bed rail down easily or maybe to provide a safety bed rail for families with small kids. -Breakfast not much choice, it's the same menu daily -Ordered dinner from room service but took more than 30 mins to receive. (Deliveries from GrabFood were faster than their room service.)

The family room is great, spacious, clean.

Stayed in June 2024

Location is very ulu nearby have very limited shop open

Room are clean staff are friendly and have a spa on lvl 2 and lvl 1 have a hair and nail salon

Stayed in June 2024

booking.com and eska hotel response to email take long time to reply. Not flexible to change date.

Overall was very good

Stayed in June 2024

There’s not much else around that location - when the Keprimall eventually opens the neighbourhood should liven up but right now it’s a ghost town

I selected this facility for access to the golf course (Sukajadi) and the driving range and the easy walk to both was very convenient

Stayed in May 2024

Location far from the famous area and jetty terminal, But easy to get grab, there is not a big issue.

Value for money, Lower price with good service. nice hotel, breakfast included. Far from the mall but environment quiet, have quality of sleep. Staffs are nice and helpful.

Stayed in April 2024