Good services and friendly staffs.

Stayed in August 2025

No bathtub, yet the one we picked did mention it has one. Also, picts on Booking.com don't really represent real room.

Clean. Delicious breakfast with lots of options.

Stayed in July 2025

No good chair in room.couch is uncomfortable. Reduced my nights, prices stayed more or less the same????

Location, close to colleague.

Stayed in June 2025

Well, the breakfast room itself can be a bit too crowded. But that's the only thing that I can think of.

Encountered Miss Nidya and Miss Jasmine during check in and later when I wanted to extend my room for 1 night. Both of them were very friendly and professional. Which made checking in a breeze! The cleanliness was as expected. The room size (got myself an upgrade) was great! A nice way to start my holiday. Breakfast buffet was quite extensive but the place can be a bit crowded (non guests can also enjoy breakfast as regular patrons).

Stayed in April 2025

the telephone rings, but can't pick up the phone. kept rings without someone speaking. i'm been there alone and i prefer single bed. No need two beds, i scare to wake and beside the empty bed like someone else sleeping there which invisible. LOL, LOL...

views, cleans, convenience, comfortable with room equipments

Stayed in March 2025

Breakfast is very large, the food is too cold. Too much prepared in advance, the food is becoming old and the quality is not nice anymore.

Room was OK. Location is Ok.

Stayed in February 2025

The airconditioning in the rooms were not designed well, the air directly goes to your head when sleeping. The rooms we stayed at 1516 did not have a view.

The service staff were great. Hotel rooms were spacious.

Stayed in January 2025

Waiting for elevator can be long especially during breakfast and checkout time.

Everything is perfect. Even the view from the room is mesmerizing. Breakfast service offers lot of varieties.

Stayed in November 2024

None

the room interior was very nice and very spacious.

Stayed in September 2024

The lift took so long to get up and down. They need to upgrade their lifts, because they have a lot of guess which is nice. And then the room where we stay 1704, the telephone always beeping every after 30 seconds day & night. It's disturbing especially at night when we're sleeping.

The food was great. They have different varieties of foods.

Stayed in September 2024

First they charged me for a broken glass… Second they didn’t want to give me an invoice for my stay - unbearable. The workers at the checkout have been very arrogant

Breakfast buffet, cleanses of the hotel, staff in the hotel

Stayed in August 2024

Special thank you for the Team in the breakfast room, we feld very well treated. The breakfast host Ananda and Intan had been very nice and friendly.

Stayed in July 2024

The lifts were slow and a bit hard to work out how to use but only a minor concern.

Nice and easy, and comfortable

Stayed in May 2024

Swimming pool & gym size too small, room have no view, and staff at breakfast somehow not smiling (seems bad mood I think)

Quiet room & strong wifi

Stayed in June 2024

Swimming pool water is very cold. Parking lot is very complicated.

Breakfast top quality! The view from the room also super nice.

Stayed in May 2024

We had birthday celebration and the hotel gave us birthday wishes on the mirror and cake for free

Stayed in May 2024

We had birthday celebration and the hotel gave us birthday wishes on the mirror and cake for free

Stayed in May 2024

Convenient, complete breakfast

Stayed in April 2024

Pool maintenance

Good room, good place

Stayed in May 2024

Room telephone was spoilt. The ordering F&B card with their QR code scan to order F&B was not clear. (It only shows a fine print) AND it shows a room with a bed photo. (It was misunderstood as a survey qtn scan code and not a F&B scan code if we didn't read the fine print.) It will be good for their marketing department to replace a FOOD photo so as not to waste time trying to find where to order F&B for room service again.

breakfast was a good spread.

Stayed in May 2024

The parking route was complicated and made me dizzy

The staff was so polite and the ambience was really great.

Stayed in April 2024

The hospitality are top notch.. the dine in food were amazing.. and really loved the city view..

Stayed in April 2024

There is kids cinema and kids playground

Stayed in April 2024

During my recent business trip to Indonesia, I stayed at Episode Gading Serpong, and overall, it was a remarkable experience. The facilities were top-notch, the food was delightful, and the cleanliness standards were commendable. However, I did encounter a peculiar incident with the staff that slightly affected my rating. While on a telephone call, one staff member mentioned offering me a free soda. Expecting this gesture, I patiently waited, only to be informed by another staff member that such complimentary items were not provided to guests. It was quite perplexing. Upon clarification with the staff who initially offered the soda, it turned out to be a misunderstanding; he meant to say "free soldier" instead. This miscommunication was indeed unexpected and left me bemused. Nevertheless, despite this odd occurrence, the rest of my stay was exceptional. The attentive service and overall professionalism of the staff were commendable. Despite the hiccup, Episode Gading Serpong exceeded my expectations in terms of comfort and hospitality. I would highly recommend it to fellow travelers seeking a pleasant stay in Indonesia. My overall rating stands at a solid 9 out of 10.

Stayed in March 2024