Reviews of Element Bali Ubud 5 stars
Jl. Raya Andong No. 88, 80571 Ubud, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect Especially the staff
Nothing
Dear Assia Thank you for your kind words. We’re truly delighted to hear that everything during your stay was perfect, especially the warm and attentive service from our staff. Creating memorable and enjoyable experiences for our guests is something we take great pride in. We look forward to welcoming you back soon for another delightful and relaxing visit. Distinctively yours, Element by Westin Bali Ubud
Dear Assia Thank you for your kind words. We’re truly delighted to hear that everything during your stay was perfect, especially the warm and attentive service from our staff. Creating memorable and enjoyable experiences for our guests is… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewOur stay was exceptional. Everything was perfect.
Dear Bhatia, Thank you for your kind words. We're truly pleased to hear that your stay was exceptional and everything met your expectations perfectly. Creating memorable and enjoyable experiences for our guests is something we take pride in, and it's truly rewarding to know we succeeded during your stay. We look forward to welcoming you back soon for another delightful and relaxing visit. Distinctively yours, Element by Westin Bali Ubud
Dear Bhatia, Thank you for your kind words. We're truly pleased to hear that your stay was exceptional and everything met your expectations perfectly. Creating memorable and enjoyable experiences for our guests is something we take pri… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe location is nice but not during high season. It’s overcrowded.
Where to start? There is no sound isolation and we were right near the basketball area and pool. The balcony door just wouldn’t completely close and it was very noisy in the room. You expect it to be peaceful and relaxing but in the reality it’s opposite.
Dear Tatiana, Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how important a peaceful and relaxing environment is, and we regret that noise disturbances affected your experience. Your comments regarding sound isolation and the balcony door have been noted, and we will address these issues with our maintenance and management teams. We also recognize that peak season can bring higher foot traffic, and we're continually working on ways to improve the guest experience during busier times. We appreciate your honest input and hope you’ll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Distinctively yours, Element by Westin Bali Ubud
Dear Tatiana, Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how important a peaceful and relaxing environment is, and we regret that noise disturbances affe… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewOverall Experience was good, nice facilities and clean and friendly staff, feels good and fresh ...
Food options for vegetarian preferences were quite limited
Dear Mr/Mrs, Thank you for your kind words. We’re delighted to hear you enjoyed our facilities, cleanliness, and friendly service, and that your stay felt fresh and pleasant. We also appreciate your feedback regarding vegetarian food options, and we will certainly review this to enhance our offerings for our future guests. Your feedback is important to us, and we hope to have the opportunity to welcome you back for an even more pleasant stay. Distinctively yours, Element by Westin Bali Ubud
Dear Mr/Mrs, Thank you for your kind words. We’re delighted to hear you enjoyed our facilities, cleanliness, and friendly service, and that your stay felt fresh and pleasant. We also appreciate your feedback regarding vegetarian food … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewOverall good hotel stay except for some comments.
Pool water was cold. Needs hygiene improvement specifically with insects. Our observation of breakfast was wired as like the variety but noticed that some of the staff are returning unused food from guests plates back to the main buffet. I found small bugs in the vegetables station. Highly priced compared to the received service.
Dear Belal, Thank you for sharing your detailed feedback. We’re pleased to know you found your overall stay good, though we truly regret the concerns you’ve mentioned. This is certainly not the standard we aim to provide, please be assured that we take these matters seriously and will address them promptly with our team to ensure our standards are upheld and such issues do not occur again. Your feedback is important to us, and we hope to have the opportunity to welcome you back for an even more pleasant stay. Distinctively yours, Element by Westin Bali Ubud
Dear Belal, Thank you for sharing your detailed feedback. We’re pleased to know you found your overall stay good, though we truly regret the concerns you’ve mentioned. This is certainly not the standard we aim to provide, please be assured… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRooms are decent and very clean. The breakfast had good variety and several options for vegetarians.
Dear Bhattacharjee, Thank you for your kind words. We’re delighted to hear you enjoyed our clean and comfortable rooms, as well as the varied breakfast options catering to vegetarian preferences. Providing a welcoming and comfortable experience for our guests is always our top priority, and it's truly rewarding to know we succeeded during your stay. We hope to have the pleasure of welcoming you back again soon! Distinctively yours, Element by Westin Bali Ubud
Dear Bhattacharjee, Thank you for your kind words. We’re delighted to hear you enjoyed our clean and comfortable rooms, as well as the varied breakfast options catering to vegetarian preferences. Providing a welcoming and comfortable expe… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat location & excellent staff
Breakfast selection wasn’t great
Dear Mr/Mrs, Thank you for sharing your thoughts. We’re delighted you enjoyed our great location and the warm service from our team. We appreciate your feedback on breakfast selections, will look into enhancing the variety for an even better experience. Your feedback is important to us, and we will use it to improve our service moving forward. We hope to welcome you back and provide you with a better experience in the future. Distinctively yours, Element by Westin Bali Ubud
Dear Mr/Mrs, Thank you for sharing your thoughts. We’re delighted you enjoyed our great location and the warm service from our team. We appreciate your feedback on breakfast selections, will look into enhancing the variety for an ev… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe staff were friendly, very attentive and helpful. The facilities are clean and well maintained with open airy balconies very welcoming.
There is nothing to say that is negative!
Hi Ms. Jennifer, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're thrilled that we were able to meet your expectations. We strive to provide top-notch service to all of our customers, and it's fantastic to know that we succeeded with you. We appreciate your support and look forward to serving you again in the future!
Hi Ms. Jennifer, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're thrilled that we were able to meet your expectations. We strive t… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe hotel was beautiful and so cozy.
Nothing.
Hi Ms. Luvena, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're thrilled that we were able to meet your expectations. We strive to provide top-notch service to all of our customers, and it's fantastic to know that we succeeded with you. We appreciate your support and look forward to serving you again in the future!
Hi Ms. Luvena, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we're thrilled that we were able to meet your expectations. We strive to p… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewPoor management, disorganized, poor breakfast in summary a hotel that wants but can’t
Dear Mr./Ms. Larissa, Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give our best service to our guests and we do apologize that did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again in the future. We hope to see you again soon to change your expectations. Best Regards, Element by Westin Bali Ubud
Dear Mr./Ms. Larissa, Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give our best service to our guests and we do apologize that did not m… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLovely quiet hotel with friendly staff and excellent breakfast
It’s quite far out of the main town there’s a shuttle but traffic is terrible. Not hotels fault but if you want to be right in the centre probably not the hotel for you
Hi Ms. Sally, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we do apologize if the location does not meet your expectations. We strive to provide top-notch service to all of our customers. We appreciate your support and look forward to serving you again in the future! Distinctively Yours, Element by Westin Bali Ubud
Hi Ms. Sally, Thank you for your great review! We're delighted to hear that you had such a positive experience with us. Your feedback means a lot to us, and we do apologize if the location does not meet your expectations. We strive to … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBeautiful surroundings, very clean, staff super friendly and helpful
Nothing
Hi Mr./Ms. Lesley, We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to you during your stay. The entire team will be looking forward to welcome you back to our hotel again. Best Regards, Element by Westin Bali Ubud
Hi Mr./Ms. Lesley, We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to you during your stay. The entire team will be looking forward to welcome you bac… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewVery nice peace full environment
All good
Dear Mr./Ms. Nooruddin, Thank you so much for your lovely review. We do hope you visit us again soon! Best Regards, Element by Westin Bali Ubud.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewBeautiful hotel. Well located
Our rooms didnt smell that great.
Dear Mr./Ms. Du, Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give our best service to our guests and we do apologize that did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again in the future. We hope to see you again soon to change your expectations. Best Regards, Element by Westin Bali Ubud
Dear Mr./Ms. Du, Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give our best service to our guests and we do apologize that did not meet y… Show more