Reviews of 18 Suite Villa Loft at Kuta 4 stars
Jl. Pudak sari - Kartika Plaza No. 18, 80361 Kuta, Indonesia
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe ease of the room. The pool to kitchenette and day bed.
Nothing, was fabulous
Dear Mrs. Kelly, Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed the ease and comfort of the room, especially the pool, kitchenette, and the cozy day bed. It’s always our goal to create a relaxing and seamless experience for our guests, so your kind words truly mean a lot to us. We're also especially happy to know that everything met your expectations and that you found your stay to be “fabulous” that really made our day❤️. We look forward to welcoming you back for another memorable stay in the future. Warm regards, 18 Suite Villa Team
Dear Mrs. Kelly, Thank you so much for your wonderful review. We’re thrilled to hear that you enjoyed the ease and comfort of the room, especially the pool, kitchenette, and the cozy day bed. It’s always our goal to create a relaxing and s… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClean nice staff
Aircon was loud
Dear Mr. Steve, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you found our property clean and that our staff left a positive impression on you. Providing a welcoming and comfortable environment is always our priority, and it's wonderful to know that our team contributed positively to your stay. We also truly appreciate your comment regarding the air conditioning unit. We're sorry to hear that it was louder than expected and caused any disturbance during your stay. Please know that we take all feedback seriously, and we have already informed our maintenance team to inspect and resolve the issue promptly to ensure a quieter and more comfortable experience for future guests. Your input helps us improve, and we hope to have the opportunity to welcome you back and provide you with an even better stay next time. Warm regards, 18 Suite Villa Team
Dear Mr. Steve, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you found our property clean and that our staff left a positive impression on you. Providing a welcoming and comfortable e… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewJust the duplex villa was good
I didn't like anything. After staying in 2 different properties, we had our last stay in this hotel. Nothing was good. The hotel staff didn't respond properly. Hospitality 0, charging higher prices for everything. (I will give an example:- we asked for airport drop service so they told 175K, we opened the Grab app and checked the price, it was 27k. And this is just one example of many). This hotel is greedy. During checkout also they tried a lot to get some money by saying all lies regarding missing glasses etc. breakfast had nothing to eat. Ants everywhere. Bathroom didn't have hand washes or lotions or tissues besides sinks. I can literally go on an on and on. I wanted to give 0 stars but just for the duplex villa being spacious and romantic, i gave 3 stars. Not recommended at all. There are many other places to stay much better than this at the same price.
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize that your experience did not meet your expectations. Regarding the transportation service, we would like to clarify that our rates are set based on our operational costs and service standards. We understand that third-party apps like Grab may offer different pricing, but we cannot match those prices due to our own costs. We always provide options for our guests to choose their preferred transportation method, and we never force them to use our services if they find it too expensive. As for the check-out process, we apologize if our questions about the glasses seemed unclear or bothersome. We were simply trying to locate them as part of our standard procedure to ensure everything is in order. If there was any miscommunication, we apologize for the inconvenience. We take all feedback seriously and will review our processes to ensure we are meeting our guests' expectations. Thank you for mentioning the spacious and romantic aspects of our duplex villa. We are glad you appreciated those features. We hope to have the opportunity to serve you better in the future. Best regards, 18 Suite Team Villa
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize that your experience did not meet your expectations. Regarding the transportation service, we would like to clarify that … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewJust the duplex villa was good
I didn't like anything. After staying in 2 different properties, we had our last stay in this hotel. Nothing was good. The hotel staff didn't respond properly. Hospitality 0, charging higher prices for everything. (I will give an example:- we asked for airport drop service so they told 175K, we opened the Grab app and checked the price, it was 27k. And this is just one example of many). This hotel is greedy. During checkout also they tried a lot to get some money by saying all lies regarding missing glasses etc. breakfast had nothing to eat. Ants everywhere. Bathroom didn't have hand washes or lotions or tissues besides sinks. I can literally go on an on and on. I wanted to give 0 stars but just for the duplex villa being spacious and romantic, i gave 3 stars. Not recommended at all. There are many other places to stay much better than this at the same price.
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize that your experience did not meet your expectations. Regarding the transportation service, we would like to clarify that our rates are set based on our operational costs and service standards. We understand that third-party apps like Grab may offer different pricing, but we cannot match those prices due to our own costs. We always provide options for our guests to choose their preferred transportation method, and we never force them to use our services if they find it too expensive. As for the check-out process, we apologize if our questions about the glasses seemed unclear or bothersome. We were simply trying to locate them as part of our standard procedure to ensure everything is in order. If there was any miscommunication, we apologize for the inconvenience. We take all feedback seriously and will review our processes to ensure we are meeting our guests' expectations. Thank you for mentioning the spacious and romantic aspects of our duplex villa. We are glad you appreciated those features. We hope to have the opportunity to serve you better in the future. Best regards, 18 Suite Team Villa
Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay with us. We apologize that your experience did not meet your expectations. Regarding the transportation service, we would like to clarify that … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified review18 Suite Billas has everything we needed for a relaxing holiday. Close to the Main Street and Kuta Beach. The pools were incredible. The staff were lovely and very accomodating. The buffet breakfast was great.
Dear Mrs. Tanisha, Thank you so much for taking the time to share your wonderful review about your stay at 18 Suite Billas! We're absolutely delighted to hear that you found everything you needed for a relaxing holiday with us. Our prime location close to Main Street and Kuta Beach, combined with our incredible pools, lovely staff, and delicious buffet breakfast, truly makes us proud of what we offer. We're grateful for your kind words about our team's accommodating nature and service. We strive for excellence in every aspect of our hotel, and it's fantastic to know that we've met your expectations. We're looking forward to welcoming you back to 18 Suite Billas soon and providing you with another memorable experience. Until then, we wish you all the best and hope you have a wonderful day! Best regards, 18 Suite Team Villa
Dear Mrs. Tanisha, Thank you so much for taking the time to share your wonderful review about your stay at 18 Suite Billas! We're absolutely delighted to hear that you found everything you needed for a relaxing holiday with us. Our pri… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat location. The staff very helpful and friendly. Easy check in and check out. The rooms are fantastic.
Dear Mrs. Susie, Thank you so much for taking the time to share your wonderful review! We're absolutely delighted to hear that you and your kids had a fantastic stay with us. It's great to know that our staff were able to provide you with excellent service, and that our rooms and location met your expectations. We're thrilled that you found the check-in and check-out process smooth and hassle-free. We appreciate your kind words and look forward to welcoming you back to our hotel again soon with your family! Best regards, 18 Suite Team Villa
Dear Mrs. Susie, Thank you so much for taking the time to share your wonderful review! We're absolutely delighted to hear that you and your kids had a fantastic stay with us. It's great to know that our staff were able to provide yo… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe Villas at 18 Suite are reasonable priced for their central location in Kuta. It’s a great option if you are looking for a more classic Balinese villa stay rather than a big hotel. The staff were friendly and communicated over WhatsApp to ensure a smooth check in and helped us organise a transfer to the airport for our departure. We stayed in the ground floor villa and found it to be spacious and relaxing.
There were a lot of little things that could be improved to make this stay more comfortable. The villas are very tired and a bit of maintenance and deep cleaning is required. There were a few stains on the bedding and the pool edge is quite mouldy. We booked a villa specifically so we could have access to a kitchenette, however it is not well equiped. I had to ask for some dishwashing supplies and while my request was heard, I was offered a dirty kitchen sponge and restaurant napkin in place of a tea towel. The stovetop itself was a real pain to use and tap sprayed water everywhere (not great when you’re trying not to get it in your food). Although not a terrible issue, on our last night we called to order room service, but were told we would need to come out to the restaurant instead, defeating the purpose of trying to order in. Our checkout process was also quite confused and balance owing kept changing by the minute as we were trying to leave, which made us feel as though we were been taken advantage of. Even though it mentions that airport transfers are included on booking.com, they are not and cost idr 225000 for pickup and idr 175000 for drop off.
Dear Ms. Jessica, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at The Villas at 18 Suite Villa Loft. We truly appreciate your kind words about our central location, the relaxing ambiance of the villa, and our team’s friendly service and assistance with your airport transfer and check-in process. We also sincerely apologize for the inconveniences you experienced during your stay. Your comments are extremely valuable to us as we strive to improve our facilities and services. Regarding the cleanliness and maintenance, we regret that the bedding and pool area did not meet your expectations. We are currently reviewing our housekeeping procedures and have scheduled a deep cleaning and maintenance check for all villas to ensure a more comfortable experience for future guests. For the kitchenette amenities, we understand the frustration caused by the limited equipment and condition of the sponge and dishware provided. We are in the process of upgrading kitchen supplies, and all villas will soon be equipped with proper dishwashing tools, clean kitchen linens, and more user-friendly stovetops. Your feedback has been shared directly with our housekeeping and engineering teams. We apologize for the room service issue you experienced on your final night. We are currently reviewing our room service policies to ensure that guests who prefer to dine in their villas can do so conveniently. As for the checkout confusion and airport transfer pricing, we’re very sorry for the misunderstanding and the stress this caused. We’ve now implemented clearer communication and billing procedures at checkout to ensure full transparency. Regarding airport transfers, we are updating our listing information to avoid any further confusion, and we will contact Booking.com to ensure the information shown is accurate and up-to-date and we assume that the inlusion of airport transfer stated on your reservation is from Booking.com that you may contact directly not from our property as we provide airport shuttle with additional charge. Once again, thank you for your valuable input. While we regret the aspects of your stay that fell short, we hope to have the opportunity to welcome you again and provide a much-improved experience. Warm regards, 18 Suite Team
Dear Ms. Jessica, Thank you very much for taking the time to share your detailed feedback regarding your recent stay at The Villas at 18 Suite Villa Loft. We truly appreciate your kind words about our central location, the relaxing ambianc… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewVery clean, comfortable and excellent service
The food could have been better.
Dear Mr. Adam, Thank you for your thoughtful review! We're delighted to hear that you found our hotel clean, comfortable, and that our service exceeded your expectations. We appreciate your feedback about the food and will definitely take it into consideration to improve our culinary offerings. We're sorry that the food didn't quite meet your expectations, and we hope to have the opportunity to serve you better in the future. We look forward to welcoming you back soon! Best regards, 18 Suite Villa Bali
Dear Mr. Adam, Thank you for your thoughtful review! We're delighted to hear that you found our hotel clean, comfortable, and that our service exceeded your expectations. We appreciate your feedback about the food and will definitely t… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewBeautiful decor, great looking place. Nice vibe to the hotel. Staff were extremely helpful and friendly. Easy to walk around the streets and to the beach.
Was a little noisy outside with bikes and dogs barking but I think this is the case anywhere you stay around Kuta. We wore earplugs and had a great night's sleep. We stayed after a few nights in very quiet places so we were probably more aware of the noise than others
Dear Mrs. Anna, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you enjoyed the décor, the atmosphere of the hotel, and found our team to be helpful and friendly. It’s also great to know that our location made it easy for you to explore the area and enjoy the beach. We truly appreciate your understanding regarding the outside noise as you mentioned, it can be a common part of the vibrant Kuta experience. We're glad to hear that earplugs helped and that you still had a restful night's sleep. It was a pleasure having you with us, and we hope to welcome you back again soon. Best regards, Lisa
Dear Mrs. Anna, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you enjoyed the décor, the atmosphere of the hotel, and found our team to be helpful and friendly. It’s also great to … Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewNice hotel in a handy location, Room was clean and tidy.
Dear Mr. Rohin, Thank you so much for your kind review. We are glad to hear that you enjoyed your stay and found the room clean and tidy. It is also great to know that our location was convenient for you. We hope to welcome you back again soon. Warm regards, 18 Suite Villa Team
Dear Mr. Rohin, Thank you so much for your kind review. We are glad to hear that you enjoyed your stay and found the room clean and tidy. It is also great to know that our location was convenient for you. We hope to welcome you back again … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLocation is easy access to shops.
Bed needs a change, during my stay internet was down so quiet disappointment. Very congested toilets and shower, there was no sofa / chair to sit.
Dear Mr. Jagadish Roy, Thank you for your honest review. We apologize for the discomfort and issues you faced during your stay, including the bed needing replacement, internet outage, and congestion in the toilets and shower. We're also sorry to hear that the room didn't meet your expectations in terms of amenities, such as the lack of a sofa or chair. On a positive note, we're glad you found our location convenient for accessing shops. Regarding the internet outage, we want to assure you that we took immediate action to resolve the issue. As a gesture of apology for the inconvenience caused, we offered you a complimentary late check-out during your stay, which we hope helped to make up for the disruption. We'll take your feedback on board and work on improving our facilities and services to prevent similar issues in the future. Thank you for your understanding, and we hope to welcome you back soon Regards, 18 Suite Team Villa
Dear Mr. Jagadish Roy, Thank you for your honest review. We apologize for the discomfort and issues you faced during your stay, including the bed needing replacement, internet outage, and congestion in the toilets and shower. We're also… Show more