The breakfast lacked options and variety.

The staff were really friendly and helpful.

Stayed in September 2025

Nice place good service

Stayed in July 2025

1.The bathroom lack finishings, example sealing between wall tiles and around the washhand basin., however was fully functional. 2. A bit of smell when entering the room as if there was lack of fresh air circulation.

Very helpful staff, cleanliness, facilities and comfortable size of room

Stayed in August 2025

how slow it is. when we come in to checkin at 1400, it wasnt ready. and when we get to the room, there was this distinct smell and dirts.

i like the value, and comfort.

Stayed in August 2025

Nothing

Good price with variety of room options.

Stayed in July 2025

Gym only open until 9pm🥲

everything is just satisfied.

Stayed in July 2025

Most of the staff can’t speak English and it’s difficult to understand each other when communicating.

The hotels looks beautiful with nice views and well maintained swimming pools

Stayed in June 2025

The food... very plain, not really fresh, most was frozen food cooked for serving. It's not a 5 star hotel despite what it stays. Best case 3 stars

First hotel we went to that didn't smell like mould

Stayed in June 2025

The air conditioner water leaking, the floor feel wet if the air conditioner offed.

The family suite with living room and kitchen , the swimming pool.

Stayed in June 2025

The electricity got switched off in the room at 11:55 meanwhile the check out is at 12:00. In a 5 star hotel a guest should be treated more respectfully. Also We didnt want to be disturbed as we arrived late and tired so we switched off the doorbell in the room and clicked the button on the door stating that we dont need a cleaning service but still someone was knocking the door around 10:00 a.m and after a while Calling us from the reception on the phone which is located in the room. Two consecutive days of our stay. Not nice.

Comfortable place, helpful staff

Stayed in June 2025

Rooms are not sound proof. Hearing voice from outside when people are talking.

Staff

Stayed in May 2025

Room next to the lift, people keep talking loud at night time 11pm-1am Breakfast not bad, just boring, everyday the same

room good, pool good, staff nice

Stayed in May 2025

Value for money. Breakfast was good. Clean rooms and wonderful and very polite staff. Always ready to help.

Stayed in May 2025

Lots of facilities and friendly staff

Stayed in April 2025

Breakfast menu was pretty much same every day The footpath in the street that the hotel is located in damaged and uneven. It was a torture walking with baby stroller when we liked to walk towards Kuta beach and shopping centre.

Staff were super friendly, down the earth and respectful. They provided information on time and fulfilled the requests immediately. The price was reasonable. Kuta area is a very lively area with ample of cafes, resturants, hotels and shopping centres.

Stayed in April 2025

Amazing buffet

Stayed in February 2025

I felt the hotel was in a location that made it difficult to walk around. The sidewalk is destroyed and has several sink holes making it difficult to walk anywhere.

Dita took us on 2 one day tours of Bali. He was an outstanding driver and tour guide. He went out of his way to help us understand different parts of Bali. I would highly recommend Dita. Kadek Riyani was a super-host. Her English was exceptional. She helped us around the resort with var service, dining and giving us information on the Balinese people. I cannot say enough about unbelievable service.

Stayed in January 2025

The breakfast was a bit poor.

I like the staff and atmosphere in the lobby. But 5 starts is a bit too much. I’d only give 4 stars.

Stayed in January 2025

Room was a tad smaller than my liking.

Great property.

Stayed in January 2025

Great service close to shops , very clean

Stayed in January 2025

Beautiful hotel. The facilities, room and service is fantastic. Staff are friendly and very helpful. Highly recommended for couples and families.

Stayed in December 2024

The systems the staff used seemed to be confusing and difficult to use, and they took a long time do things like check-in. The staff were hard-working, friendly, and attentive, but I could see how they were often confused by the systems they used, and the check-in times were longer than for any other hotel I can ever remember staying at. They also struggled to transfer my call when I called them for room service, and they ended up sending someone to my room personally to take my order. They tried very hard though. Unfortunately, the beautiful layout, with a pool at the bottom floor like a river running through the hotel, formed an echo chamber. I could clearly hear the shouting children in the pool in my room, it was quite loud. This didn't keep me from sleeping but was annoying, and I had to play music to drown it out. I could also hear things from other rooms nearby.

Beautiful layout and an excellent room. The experience of opening my door for the first time and seeing it, with the music playing from the TV that switched on, was great. Also, the staff was helpful, kind, and friendly. The facilities and decorations were very high quality. It is at a very convenient location for parking, driving, and getting to the airport, and is close to the beach and shopping areas. Walking is near and possible, but the sidewalks aren't pleasant. Taxis to downtown and the airport, however, are very cheap and easy to get.

Stayed in December 2024

I have booked 2 rooms connecting. 1218 have issues with the water faucet attached to the toilet. The shower water is too hot in the morning even though we are set to the cold side.

very clean and value for money. 5 star hotel with price less than $100/night for deluxe room. Location is also close.to the city.

Stayed in December 2024

The cleanliness of toilets and products therein were not close to the advertised 5 star rating.

Awesome breakfast and pool. Staff was generally very helpful and friendly. The beds were very comfortable.

Stayed in November 2024