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Reviews of d'primahotel Airport Jakarta 2 3 stars

Jl. Peta Barat No.95, RT 005, RW 08, Cengkareng, Airport, 11850 Tangerang, Indonesia

#33 of 80 hotels in Tangerang

Guests' Choice

Review score

Based on 265 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    7.8

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    8.2

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 18 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    We only spent few hours before taking the next flight. The rooms were correct and the staff was nice.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Good place to spend between flights
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    There are some moments that we didn’t like: 1. Meeting point of the shuttle bus was at the domestic terminal and it tools for us a lot of time to get there from international terminal with lots of luggage.. 2. Food in the restaurant for the dinner was way to expensive for its quality. Simple nasi goreng was salty and dry. 3. In the bathroom we didn’t have soap. But these minor problems, may be important only for us.

    Nice, clean hotel close to the airport. The bed was super comfy, water in shower hot, air con worked good.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The single room didn't have a sink, only a shower and a toilet. Lot of rooms don't have windows

    It is very close to the airport and offers free shuttle service. It has A/C in the room.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 2 nights

    The airport shuttle service schedule could be improved for better coordination.

    The location is conveniently close to the airport, which is great—especially if you're staying in Jakarta for just a day or two. The room is nice and decent, offering good value for a short stay. The airport shuttle service schedule could be improved for better coordination. Also, the Wi-Fi occasionally loses connection, but overall it works fine.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    6.0
    Just for a short stay
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    There was no sink in the bathroom, just a shower and a water, that was a bit uncomfortable to me…

    It’s close to the airport and they offer a free shuttle from and to airport, which has been important to me

    Stayed in July 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    The bathroom requires repair. But still ok for this price.

    Good hotel and location for one night layover. Free shuttle bus. Friendly and helpful staff.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    The shuttle service was very bad the information not clear , my reservation included shuttle. Due to the poor communication I didn’t used and they were not mentioning the last pick up from the at 22:00 Mso i paid for nothing

    The stuff

    Stayed in June 2025

  • Reviewed: 4 May 2025

    9.0
    Excellent value for your money
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    A room with no window.

    The breakfast buffet is absolutely incredible.

    Stayed in May 2025

  • Reviewed: 14 April 2025

    8.0
    Thank u
    • Leisure trip
    • People with friends
    • Superior Twin Room with No Window
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very nice, clean, and a great place to relax. What I liked and impressed most was the friendliness of the entire staff, especially Pipit ❤️, who was very attentive upon our arrival and helped us with transportation from the airport to the hotel, which is a great benefit.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    8.0
    Adequate accommodation
    • Leisure trip
    • Family with young children
    • Superior Twin Room with No Window
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly and overall room is worth price. However, air conditioning in my room was weak, my card did not initially work so I also had to go back down to lobby to get a fixed one.

    Stayed in January 2025

  • Reviewed: 2 March 2025

    8.0
    Good compensation for a mixup
    • Leisure trip
    • Solo traveller
    • Superior Double Room with View
    • Stayed 1 night

    I had previously used the free shuttle service both ways between the airport and the hotel. I wanted to use it again, so I telephoned the hotel and said I'd be waiting at the normal spot to be collected by one of the shuttle's regularly timed runs. But the shuttle did not arrive, and it took me several further calls and a very long wait to sort out the problem. It turned out that the hotel had wanted me to confirm my request by Whatsapp like most Indonesians, but I'm not Indonesian, not on Whatsapp, and didn't know what Indonesians normally do. In the end, I was upgraded to a deluxe room which I believe was appropriate compensation for the inconvenience. But if you're not Indonesian and want to avoid a similar problem, I suggest you email, not telephone about, any request for a shuttle on arrival, and that you say you'll confirm by email, not Whatsapp.

    I had stayed here previously, as it is both a nice hotel and an excellent place from which to photograph planes coming in to land at the airport. To compensate me for the effects of a mixup over the free shuttle service (see below), I was upgraded to a deluxe room. It was very large, comfortable, and well equipped, and has therefore caused me to go easy on the hotel in relation to the mixup. The breakfast buffet was also very tasty, as on my previous stay. So, overall, I experienced satisfactory service and would stay here again.

    Stayed in February 2025

  • Reviewed: 18 January 2025

    7.0
    Good enough for one night
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast - not refilled

    Nice room, with tea coffee facility, good for one night. There is shuttle to airport, expect no fancy shuttle. But it’s okay. Friendly staff.

    Stayed in November 2024

  • Reviewed: 13 January 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • Superior Twin Room with View
    • Stayed 1 night
    • Submitted via mobile

    -

    Location. Near to the airport.

    Stayed in December 2024

  • Reviewed: 24 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room with No Window
    • Stayed 1 night

    The hallway has some specific smell that was not very pleasant for me.

    Bed was very comfortable and the hotel is close to the airport. The Breakfast has many options and could be also taken as brunch.

    Stayed in December 2024

  • Reviewed: 22 December 2024

    8.0
    good location near to the airport
    • Family with young children
    • Superior Twin Room with View
    • Stayed 1 night
    • Submitted via mobile

    payment for the hotel is by cash through money transfer, but for room services, dining must use cards. So inconvenience.

    as we are catching an early 6am flight, it's location is near to the airport. the hotel provides shuttle service that lasts 3am.

    Stayed in December 2024

  • Reviewed: 11 December 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The fact that there was no sink in the bathroom! you need to use the shower and the bathroom / shower very small so you end u having to wet the toilet whilst showering

    The hotel itself is nicer than expected, although the room i booked was small, decent choice and location for an overnight stay to catch an early flight

    Stayed in November 2024

  • Reviewed: 21 October 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Twin Room with No Window
    • Stayed 1 night
    • Submitted via mobile

    The shutlle to and from the airport should be more often and not only every 2 hours. The pick-up location at the airport should be more clear, is almost impossible to find it on terminal 3 and when you ask people you get confused. Contacting the accomodation in English becomes unhelpfully. We booked the shuttle of 4 am to go back to the airport and the reception, without being asked called us in the room at 3 am, 3:15 am, 3:45 am so on the 2nd time we stayed here we just turned off the room telephone.

    The room for the price you payed is very reasonable. The dinner at their restaurant.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    9.0
    Comfortable, clean and convenient - plus serves a delicious, extensive buffet breakfast!
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    Lack of bar facilities

    d'Prima Hotel Jakarta 2 is a 20 minute shuttle journey from Jakarta airport. And although the area it's located in is not an appealing neighbourhood it is a well organised hotel and good for JKT airport stopovers. Hotel caters to large touring groups

    Stayed in October 2024

  • Reviewed: 23 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room with No Window
    • Stayed 1 night
    • Submitted via mobile

    Nothing to comolain..1small issue.. why there in the room was no Tel. Nr. on/near phone for calling Reception?

    Overall good, Shuttle to and from Airport worked well. Breakfast quiet normal. Ved very comfy for me.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    No hair dryer, no hands soap provided (they basically put two dispenser in the shower for body/shampoo) and the air conditioner stopped working in the middle of the night which made our sleep a kind of nightmare considering the humidity in this area.

    Good position and easy check in. The staff is welcoming including drivers. The room was old but the bathroom pretty clean. Breakfast very early and various.

    Stayed in September 2024

  • Reviewed: 18 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Nice bed

    Stayed in September 2024

  • Reviewed: 13 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room not smell good, but it's ok

    Staff are nice, humble, kind and polite, they're even respect to all guests. Thanks to the employees (raja, iyan, and arok) you guys are amazing !!!

    Stayed in September 2024

  • Reviewed: 22 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Location propery is very nice

    Stayed in August 2024

  • Reviewed: 17 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room with View
    • Stayed 1 night

    The room was very clean, and bed super confortable. You have free shuttle to/from airport included in room rate. Staff was very nice, especially Raja, Rahma & Dlla at reception. Bathrooms are super clean and shower is very nice. Perfect hotel for a one night transit in Jakarta. Very good value for money!!!

    Stayed in August 2024

Showing 1 – 25

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