Reviews of Dirga's House Sanur View by EPS 4 stars
Gg. Uma Anyar, Sanur Kauh, Denpasar Selatan, Kota Denpasar, Bali 80227, 80227 Sanur, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewlocation far from crowd of tourists
the room hasn't been cleaned once during my stay.
Dear Aurélia, Thank you for taking the time to share your feedback. We’re glad you enjoyed our quiet location away from the crowds. We sincerely apologize for the inconvenience regarding the room cleaning during your stay. Our housekeeping is normally available, and we regret if this was not clearly communicated. We will improve our service and communication to ensure future guests have a more comfortable experience. We truly appreciate your comments and hope to have the opportunity to welcome you again with a better experience. Warm regards, Dirga's House Sanur View Team
Dear Aurélia, Thank you for taking the time to share your feedback. We’re glad you enjoyed our quiet location away from the crowds. We sincerely apologize for the inconvenience regarding the room cleaning during your stay. Our housekeeping … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation was nice, staff was sweet. Convenient stay in sanur
The room had mosquitoes, there was light coming all night through bathroom from outside because it had a glass wall but we are deep sleepers so we managed. There was no blanket given, only duvet covers
Dear Khyati, Thank you for staying with us and for taking the time to share your feedback. We’re happy to hear you enjoyed our location and that our staff made you feel welcome. We’re sorry to learn about the mosquitoes, the light from the bathroom glass wall, and the absence of a blanket. Your comments are valuable, and we will work on providing better mosquito control, considering light-blocking solutions, and ensuring extra blankets are readily available for our guests. We truly appreciate your understanding and hope to welcome you again for an even more comfortable stay. Warm regards, Dirga's House Sanur View
Dear Khyati, Thank you for staying with us and for taking the time to share your feedback. We’re happy to hear you enjoyed our location and that our staff made you feel welcome. We’re sorry to learn about the mosquitoes, the light from th… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNice room with toiletries, fridge, TV, comfy bed .
Nothing
Dear 5Iept, Thank you so much for your kind words and for taking the time to leave us a perfect score! We’re truly happy to hear that you enjoyed your stay and appreciated the room facilities and comfort. It was a pleasure to host you, and we hope to welcome you back again soon. Warm regards, Dirga's House Sanur View by EPS 🌺
Dear 5Iept, Thank you so much for your kind words and for taking the time to leave us a perfect score! We’re truly happy to hear that you enjoyed your stay and appreciated the room facilities and comfort. It was a pleasure to host you, an… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAllowed us to change our dates. Nice pool.
Not a 4-star hotel by any stretch. Photos are misleading.
Dear Yvette, Thank you for sharing your feedback and for noting the flexibility in changing your dates as well as your appreciation for our pool. We’re truly sorry to hear that the overall experience did not meet your expectations and that you felt the photos were misleading. We take your comments seriously and will review our online presentation to ensure it accurately reflects our property. Your feedback is invaluable in helping us improve, and we hope we may have the opportunity to provide you with a more satisfying stay in the future. Kind regards, The Dirga’s House Sanur View Team
Dear Yvette, Thank you for sharing your feedback and for noting the flexibility in changing your dates as well as your appreciation for our pool. We’re truly sorry to hear that the overall experience did not meet your expectations and that… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat customer service
Dear Page, Thank you so much for your fantastic review! We are absolutely thrilled to read your feedback about your recent stay at Dirga's House Sanur. It brings us immense joy to see that you had such a positive experience and that you felt you received "great customer service." Your perfect scores for staff, cleanliness, comfort, bed rating, and value for money are a true testament to our team's dedication and hard work. We are so grateful for your kind words. Your feedback is incredibly motivating for all of us, and we are so happy that we were able to provide you with a memorable and enjoyable stay. We look forward to the pleasure of welcoming you back to Dirga's House Sanur again very soon! Warm regards, The Management Team Dirga's House Sanur
Dear Page, Thank you so much for your fantastic review! We are absolutely thrilled to read your feedback about your recent stay at Dirga's House Sanur. It brings us immense joy to see that you had such a positive experience and that y… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewStaff were friendly in the morning
No toilet paper or drinking water provided. Open wall space in bathroom wall which let in mozzies and locks on bedroom doors did not work
Dear Fiona, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We appreciate your kind words about our staff and their friendliness in the morning — this means a lot to us. However, we sincerely apologize for the inconveniences you experienced, including the lack of toilet paper and drinking water, as well as the issues with the bathroom wall and bedroom door locks. Please be assured that your comments have been noted and we are already taking steps to improve these areas to ensure a more comfortable stay for our future guests. We value your input and hope to have the opportunity to welcome you back with a better experience in the future. Warm regards, Dirga’s House Sanur View by EPS
Dear Fiona, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We appreciate your kind words about our staff and their friendliness in the morning — this means a l… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCheap
Location
Dear Will, Thank you for taking the time to share your feedback about your recent short stay at Dirga's House Sanur. We are delighted to see that you had a positive experience with our staff, rating them a perfect and that you felt you received excellent value for money with a rating in that category as well. Your kind words are very motivating for our team. We have taken note of your comments regarding our location and apologize if it did not fully meet your expectations. We are continuously working to provide clear and helpful information to all our guests to ensure a smooth arrival and stay. We hope that despite this, you enjoyed your time in Sanur and that we will have the opportunity to welcome you back to Dirga's House Sanur in the future for an even more enjoyable visit. Warm regards, The Management Team Dirga's House Sanur
Dear Will, Thank you for taking the time to share your feedback about your recent short stay at Dirga's House Sanur. We are delighted to see that you had a positive experience with our staff, rating them a perfect and that you felt y… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGood water pressure in the shower, hot water. Overall a normal place to spend the night for this money, but I will not return, the rating is definitely not 8 as I initially saw on the site.
The place was not very clean, especially the blanket without a duvet cover, bed linen with stains. The smell of dampness. Although there was a menu with drinks and prices in the room, it turned out that they did not even have a bottle of water. It would be great to provide guests with a couple of bottles in the room. Slow unstable internet. The only employee who met me did not speak English at all.
Dear Artem, Thank you for staying with us and for taking the time to share your feedback. We truly appreciate your kind words regarding the shower water pressure and hot water. However, we are very sorry to hear that other aspects of your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues and the lack of bottled water in the room. Your comments have been shared with our housekeeping and front office teams so we can address these matters and ensure improvements are made. We are also working on improving our internet connection and guest communication in English to provide a better experience for all our guests. We value your input and will do our best to make necessary improvements. Thank you again for your honest review. Warm regards, Dirga’s House Sanur View
Dear Artem, Thank you for staying with us and for taking the time to share your feedback. We truly appreciate your kind words regarding the shower water pressure and hot water. However, we are very sorry to hear that other aspects of your… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewNice and spacious cabins
Opposite a bar and had a couple of nights with some loud music
Dear Constantini, Thank you so much for your kind review! We are delighted to hear that you had a nice and relaxing stay and that you enjoyed our breakfast and hospitality. Your appreciation means a lot to us and the team. We also sincerely apologize for the inconvenience caused by the noise from the nearby bar on some nights. We understand how important a peaceful environment is for a relaxing stay, and we are currently exploring possible solutions to reduce its impact. Thank you once again for choosing to stay with us. We hope to welcome you back again in the future! Warm regards, Dirga's House Sanur View by EPS
Dear Constantini, Thank you so much for your kind review! We are delighted to hear that you had a nice and relaxing stay and that you enjoyed our breakfast and hospitality. Your appreciation means a lot to us and the team. We also sincere… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe staff was cooperative and they tried hard to help us by providing us early breakfast as we had early checkout at 6:30 am. The night staff was very helpful.
We had booked three rooms here. Dirty toilet and wash basin, dirty towels, No hot water, torn bedsheets, no blankets/comforters. The bed was so creaky that even when turning sides it made lot of noise. we just spent the night there as we had done late check in and had no other option and had paid in advance. The breakfast served was not good with just one slice of bread with omlette. The room had very dim lights as the main light was not working (the staff tried to fix it but could not do so). We had 5 guests, but each room had only one towel.
Dear Pankaj, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconveniences you experienced. We appreciate your kind words about our staff and their efforts to provide early breakfast and assistance during your stay. Regarding the cleanliness and facilities issues you mentioned, we take such feedback very seriously. We wish we had been informed about these problems during your stay so we could have taken immediate action to address them. Our team is committed to ensuring our guests have a comfortable stay, and we regret that we fell short in your case. Your comments have been shared with our housekeeping and maintenance teams for urgent review and improvement, especially concerning room cleanliness, lighting, and amenities provided. Once again, we are truly sorry for your experience and thank you for helping us identify areas where we need to improve. We hope to have the opportunity to serve you better in the future. Warm regards, Dirga's House Sanur View by EPS
Dear Pankaj, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconveniences you experienced. We appreciate your kind words about … Show more
Reviewed: 12 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in May 2025
Verified reviewVery good, friendly staffs.
Dear Isadora, Thank you so much for your absolutely perfect review! We are so grateful for your 10/10 rating and your kind words about your recent stay at Dirga's House Sanur. It brings us immense joy to know that you had such a positive experience and that you found our staff to be very good and friendly. Your perfect scores across all categories staff, cleanliness, location, facilities, comfort, and value for money are a true testament to our team's dedication and hard work. Your feedback is incredibly motivating for all of us, and we are so happy that we were able to provide you with a memorable and enjoyable stay. We look forward to the pleasure of welcoming you back to Dirga's House Sanur again very soon! Warm regards, The Management Team Dirga's House Sanur
Dear Isadora, Thank you so much for your absolutely perfect review! We are so grateful for your 10/10 rating and your kind words about your recent stay at Dirga's House Sanur. It brings us immense joy to know that you had such a p… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewBest for couples! Moreover, the location is calm and quiet as well. Pool is well maintained and the rooms are good too. Nice hospitality.
Location could be more towards the main road but otherwise awesome!
Dear Navoniloy, Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and found our place to be calm, quiet, and well-maintained. It’s wonderful to know that you appreciated the pool, the room comfort, and our hospitality. We also appreciate your feedback regarding the location. While our setting offers tranquility away from the busy roads, we understand that easy access is important too, and we’ll keep working to improve guest convenience. We hope to have the pleasure of welcoming you back in the future! Warm regards, Dirga’s House Sanur View
Dear Navoniloy, Thank you so much for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and found our place to be calm, quiet, and well-maintained. It’s wonderful to know that you ap… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewNice small homestay, excellent staff, great aircon and comfy bed 😊
Dear Anniemac13, Thank you so much for your kind review and for choosing to stay with us at Dirga's House Sanur View. We're delighted to hear that you enjoyed your stay and appreciated our staff, air conditioning, and comfy bed. 😊 Your feedback means a lot to us, and we hope to welcome you back again in the future! Warm regards, Dirga's House Sanur View Team
Dear Anniemac13, Thank you so much for your kind review and for choosing to stay with us at Dirga's House Sanur View. We're delighted to hear that you enjoyed your stay and appreciated our staff, air conditioning, and comfy bed. 😊 Your fe… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe place was amazing and the staff was so nice. We had a delicious breakfast every morning 😊
Dear Michaela, Thank you so much for your wonderful review and perfect score! We’re so happy to hear that you enjoyed your stay at Dirga House Sanur by EPS, especially the breakfast and the service from our team. It was truly a pleasure to host you, and we hope to welcome you back again soon for another amazing stay! Warm regards, Dirga House Sanur by EPS Team
Dear Michaela, Thank you so much for your wonderful review and perfect score! We’re so happy to hear that you enjoyed your stay at Dirga House Sanur by EPS, especially the breakfast and the service from our team. It was truly a pleasure t… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewWe got to check in a little bit earlier already. The cleaning service was super quick and precise. We got into our room being greeted by a fresh wonderful smell. The best part was the staff tho. Febi and Gustu were amazing! The most wholesome, lovliest hearts! They are really the soul of this place! Everything gets treated with so much love and appreciation. They followed all of our wished and made sure we had the best time! We will definitely be back!
Dear Nina, Thank you so much for your absolutely wonderful review of Dirga's House Sanur View by EPS! We are thrilled to see a perfect score across all categories and to hear that you had such a fantastic stay. It truly warms our hearts to know that you found your room clean, lovely, and filled with a fresh, welcoming smell. We're also delighted that you appreciated the quick and precise cleaning service. However, the most heartwarming part of your feedback is your praise for our staff, especially Febi and Gustu. They are indeed "the most wholesome, lovliest hearts!" and we are incredibly proud of their dedication. Providing every guest with the utmost care, appreciation, and fulfilling wishes is at the core of what we do, and we're so happy they made your time with us the best! We are so glad you enjoyed our "Great location!" and we would absolutely love to welcome you back to Dirga's House Sanur View whenever your travels bring you to Bali again. Warm regards, The Dirga's House Sanur View by EPS Team
Dear Nina, Thank you so much for your absolutely wonderful review of Dirga's House Sanur View by EPS! We are thrilled to see a perfect score across all categories and to hear that you had such a fantastic stay. It truly warms our hearts to… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewClean, safe good parking and quiet. The staff were great and super helpful. I didn’t get breakfast but on the days I wanted a coffee or breakfast they cooked for me. Try Febi’s Mia Goring it is truly delightful for breakfast.
It took me a day to get my navigation right.
Dear Peter, Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you enjoyed your stay at Dirga's House Sanur View and appreciated the peaceful local environment, helpful staff, and quiet surroundings. We're especially glad to know you felt well taken care of, and it's great that you enjoyed breakfast from Febi’s Mia Goring — a favorite among many of our guests! We apologize for any inconvenience caused while navigating to our property. We understand that it can be a bit tricky at first, and we appreciate your patience. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Warm regards, The Team at Dirga's House Sanur View
Dear Peter, Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you enjoyed your stay at Dirga's House Sanur View and appreciated the peaceful local environment, helpful staff, and quiet surrounding… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewVery good price/quality, nice location, and very kind staff!
Nothing
Dear Rick, Thank you very much for your wonderful review and perfect scores! We’re truly delighted to hear that you enjoyed your stay at Dirga's House Sanur View by EPS. Your kind words about our price-quality ratio, location, and staff mean a lot to us. We’re especially happy to know that our team made a positive impression on you. It was a pleasure hosting you, and we hope to welcome you back again in the future! Warm regards, The Team at Dirga's House Sanur View by EPS
Dear Rick, Thank you very much for your wonderful review and perfect scores! We’re truly delighted to hear that you enjoyed your stay at Dirga's House Sanur View by EPS. Your kind words about our price-quality ratio, location, and staff me… Show more