Reviews of Daroessalam Syariah Heritage Hotel
Jl. Soekarno Hatta 41 - 43, 67131 Pasuruan, Indonesia
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Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe building and furniture was classic.
Breakfast was very mediocre. No egg station. Breakfast options cold. Coffee ordinary.
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewSuper heritage hotel with beautiful architecture and lots of history. Staff were very helpful opening up rooms and explaining a little bit of their story. Rooms comfortable, breakfast adequate. Overall excellent value too.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewPrice and staff
The rooms need updating without losing any heritage style
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewWonderful authentic place with very friendly staff. Rooms have very good beds. Breakfast was perfect.
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewThe building was beautiful
The bathrooms are very run down and need refurbishing
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewThe building is absolutely amazing. Truly a beautiful place to stay. The room was really nicely presented and the bed very comfortable. All of the staff were welcoming and informative.
The only negative is that the bathroom floor was a bit dirty when we arrived though the staff did mop it the next day. That's the only negative.
Reviewed: 25 June 2024 · Stayed in June 2024
Verified reviewThe building is beautiful
The hotel is on a noisy road. There were lovely seating areas at the front, but even with shouting you can't communicate. The hotel room is plain with a very small, dirty bathroom. The restaurant didn't have most things on their extensive menu. We ordered dinner and what we got was something resembling a small sandwich. Never before in my whole life did I return a dinner to the kitchen. This was the first time. We had to go to another hotel for food. Also for the first time in Indonesia, we felt very unwelcome in the hotel and in the city. We received rude comments, stares and total unhelpfullness from everyone. If you are a non Indonesian tourist: skip this city!
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewReviewed: 3 May 2024 · Stayed in May 2024
Verified reviewBeautiful hotel staff do not interact with guests but girl behind desk was very helpful No music nothing beautiful building but no vibe
Breakfast was not great for european
Reviewed: 12 April 2024 · Stayed in April 2024
Verified reviewAll the facilities are well maintained, the staff are friendly and polite. The food was good. The price was in line with our satisfaction. Excellent
None
Reviewed: 11 February 2024 · Stayed in December 2023
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewGreat heritage and restaurant food is good, fru ndly and helpful staff. Location is good, close by the city.
None
Dear Mr. Hong Sien Kwee, Thank you for your annual routine to stay in and re-enjoy the vibes of this historical building. An honor for us to give our best services. Thank you for always choosing us as your accommodation until now, and see you next time. Sincerely Regards, Daroessalam Hotel Management
Dear Mr. Hong Sien Kwee, Thank you for your annual routine to stay in and re-enjoy the vibes of this historical building. An honor for us to give our best services. Thank you for always choosing us as your accommodation until now, and se… Show more
Reviewed: 29 October 2023 · Stayed in October 2023
Verified reviewExcellent stay. Comfortable, spacious, clean!
Thankyou for staying with us, we glad to know that our guests are enjoying their time at our property.
Reviewed: 29 August 2023 · Stayed in August 2023
Verified reviewHaving previously stayed at the Daroessalam I knew what to expect and wasn't disappointed. It's very much a heritage hotel with a wonderful atmosphere.
Dear Mr. Robert, We really glad to know that our guests are enjoying their time at Daroessalam Syariah Heritage Hotel, as we love to provide our best services so our guests can fell the atmosphere and vibes of this historical building. Thank you for staying at our property once again, Hotel Management
Dear Mr. Robert, We really glad to know that our guests are enjoying their time at Daroessalam Syariah Heritage Hotel, as we love to provide our best services so our guests can fell the atmosphere and vibes of this historical building. Tha… Show more
Reviewed: 13 July 2023 · Stayed in July 2023
Verified reviewReviewed: 26 May 2023 · Stayed in May 2023
Verified reviewProximity forn the train station and the central patio surrounded by the rooms.
Not really motivated reception staff with insufficient English skills
Dear Ms. Marta, Thank you for the feedback and for your willingness to stay at our property. We do apologize for the inconvenience caused by our staff. Currently we are going to improve our quality of service, especially in foreign language skill in our ministry. We hope that you'll find our improvement at your next stay. Best Regards, Daroessalam Syariah Heritage Hotel
Dear Ms. Marta, Thank you for the feedback and for your willingness to stay at our property. We do apologize for the inconvenience caused by our staff. Currently we are going to improve our quality of service, especially in foreign languag… Show more
Reviewed: 4 April 2023 · Stayed in April 2023
Verified reviewnice building, comfy beds
water in the shower not hot, problem with Wi-Fi
Reviewed: 14 October 2022 · Stayed in October 2022
Verified reviewEnvironmental
Housekeeping pls ask permission before entering room to clean while tenant not in the room Other aspects was great
Dear Mr. Jovan, Thank you for staying at Daroessalam Syariah Heritage Hotel, glad to know that our precious guests are enjoying our property and our services. We apologize for the inconvenience caused by procedure carried by our staff. That inconvenience is one of our concentration in our services improvement program. We really hope in your next stay, you'll find out any improvement in our services especially in our House Keeping Department. Best Regards, Daroessalam Syariah Heritage Hotel Management
Dear Mr. Jovan, Thank you for staying at Daroessalam Syariah Heritage Hotel, glad to know that our precious guests are enjoying our property and our services. We apologize for the inconvenience caused by procedure carried by our staff. Th… Show more
Reviewed: 7 October 2022 · Stayed in October 2022
Verified reviewReviewed: 6 October 2022 · Stayed in October 2022
Verified reviewReviewed: 17 September 2022 · Stayed in August 2022
Verified review