Reviews of Episode Kuta Bali 4 stars
Jl.By Pass Ngurah Rai Simpang Siur No.99, Lingkungan Temacun, 80361 Kuta, Indonesia
Loading
Guests also reviewed these properties:
Gateshead, United Kingdom
Salvador, Brazil
Florence, Italy
Ban Chawak, Thailand
Tervuren, Belgium
San Gimignano, Italy
Reggello, Italy
Servigliano, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff is very friendly. The hotel is next to a big mall. The breakfast is good. They serve indonesian n western food.
The room is small and not soundfroof. We could hear people talking, walking and even baby crying from another room.
Dear Mrs. Sariningsih, Thank you for sharing your feedback. We’re delighted to know that you enjoyed our friendly staff, breakfast selections, and convenient location next to the mall. We regret to hear about the noise concerns during your stay, and we sincerely apologize for the inconvenience. Your comments are valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back for an even better experience. Best regards, Gede Suryawan General Manager
Dear Mrs. Sariningsih, Thank you for sharing your feedback. We’re delighted to know that you enjoyed our friendly staff, breakfast selections, and convenient location next to the mall. We regret to hear about the noise concerns during your … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThings are okay over all, the service needs to be improved tho
Check in supposed to be 2 pm but they assign us to the room 40 mins late and no gesture was offered. This was very uncomfortable as we are a family with kids
Dear Mrs. Nevrita, Thank you for taking the time to share your feedback. We sincerely apologize for the delay during your check-in and for not providing any gesture to make up for the inconvenience, especially since you were traveling with children. We will review our procedures with the team to ensure such situations are handled more thoughtfully in the future. We appreciate your comments and hope to have the opportunity to serve you better on your next visit. Warm regards, Gede Suryawan General Manager
Dear Mrs. Nevrita, Thank you for taking the time to share your feedback. We sincerely apologize for the delay during your check-in and for not providing any gesture to make up for the inconvenience, especially since you were traveling with … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great. Room was good. Location was good for shopping.
Screaming children in the pool at all hours. Food took up to 1 hour to be served at the restaurant.
Dear Mr. Burke, Thank you for your feedback. We're glad you enjoyed the breakfast, room, and location. We apologize for the noise from the pool and the delay in food service — your comments are valuable for our improvement. We hope to serve you better on your next visit. Sincerely, Gede Suryawan. General Manager
Dear Mr. Burke, Thank you for your feedback. We're glad you enjoyed the breakfast, room, and location. We apologize for the noise from the pool and the delay in food service — your comments are valuable for our improvement. We hope to serve… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewHow convenient getting to Mal Galeria from back gate, walking distance...
The lift always breaks down during the stay.. My 4th time with the hotel & the lifts still keep breaking down.. The Mini Bar Fridge not cold at all in the hotel room..
Dear valued guest, Thank you for your continued support and for staying with us for the fourth time. We’re pleased to hear you enjoy the convenience of our location near Mall Bali Galleria. However, we sincerely apologize for the recurring issues with the lift and the minibar fridge not functioning properly. Your feedback is very important, and we will ensure these matters are addressed with our engineering team to improve reliability and guest comfort. We appreciate your loyalty and hope to welcome you back with a better experience. Sincerely, Gede Suryawan. General Manager
Dear valued guest, Thank you for your continued support and for staying with us for the fourth time. We’re pleased to hear you enjoy the convenience of our location near Mall Bali Galleria. However, we sincerely apologize for the recurring … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewSome of the front desk couldn't speak nor under English, and our room smelt like septic 🫣
Dear Ms. Lee, Thank you for your feedback. We’re glad to hear your overall stay was good, though we sincerely apologize for the inconvenience you experienced with the room odor and language barrier. Your comments are valuable and will be shared with our team for improvement. We hope to have the opportunity to serve you better in the future. Sincerely, Gede Suryawan. General Manager
Dear Ms. Lee, Thank you for your feedback. We’re glad to hear your overall stay was good, though we sincerely apologize for the inconvenience you experienced with the room odor and language barrier. Your comments are valuable and will be sh… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewCleanliness Breakfast service Quick check in
Dear Mr./s Kaur, Thank you for your review! We're glad you enjoyed the cleanliness, breakfast service, and quick check-in. Hope to welcome you back soon. Sincerely, Gede Suryawan. General Manager
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewBed mattress is comfortable
One of my rooms hair dryer is not working good .
Dear Ms. Valerie, Thank you for your feedback! We're glad you found the bed comfortable. We apologize for the issue with the hair dryer and will make sure our team checks and improves this. We hope to welcome you back for an even better stay next time. Sincerely, Gede Suryawan. General Manager
Dear Ms. Valerie, Thank you for your feedback! We're glad you found the bed comfortable. We apologize for the issue with the hair dryer and will make sure our team checks and improves this. We hope to welcome you back for an even better sta… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewDear Guest, Thank you for your kind feedback. We're glad you enjoyed the cleanliness of our hotel, the convenient location, and our lovely pool. We look forward to welcoming you again soon. Warm regards, Gede Suryawan General Manager
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewLovely staff and exceptional spa experience.
Dear Ms. Mia, Thank you so much for your wonderful review! We’re thrilled to hear that you had a very good experience with us and that our lovely staff and exceptional spa services made your stay memorable. Providing exceptional service and a relaxing atmosphere for our guests is always our top priority, and we’re so glad we could meet your expectations. We hope to welcome you back soon for another fantastic stay. If there’s anything we can do to make your next visit even more special, please don’t hesitate to let us know. Warm regards, Gede Suryawan. General Manager
Dear Ms. Mia, Thank you so much for your wonderful review! We’re thrilled to hear that you had a very good experience with us and that our lovely staff and exceptional spa services made your stay memorable. Providing exceptional service and… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewLocation and price
There was no communication prior to our stay that the pool was undergoing refurbishment. Alternative pool at another hotel was offered, though not practical. Had this been known prior I would have booked an alternative hotel
Dear Mrs/s. Danielle, Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that you found our location and price to be a perfect base for your needs. However, we sincerely apologize for the inconvenience caused by the pool refurbishment and the lack of prior communication about this. We understand how important this information would have been for your planning, and we regret any disappointment this may have caused. While we did offer an alternative pool at another hotel, we understand that it was not a practical solution for you. Moving forward, we will ensure that any significant changes or renovations are communicated to our guests in advance to avoid similar situations. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future. If there’s anything specific we can do to make your next stay more enjoyable, please don’t hesitate to let us know. Warm regards, Gede Suryawan. General Manager
Dear Mrs/s. Danielle, Thank you for sharing your feedback about your recent stay with us. We’re glad to hear that you found our location and price to be a perfect base for your needs. However, we sincerely apologize for the inconvenience ca… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe position close to BIMC hospital and the Bali Galleria shopping centre.
The pool was closed.
Dear Mrs. Melissa, Thank you for your feedback. We're glad to hear that our location was convenient for your visit and that our staff provided friendly and accommodating service. However, we sincerely apologize for the pool closure and any inconvenience it caused. We appreciate your understanding and hope to welcome you back for a more complete experience in the future. Wishing your partner a speedy recovery! Sincerely, Gede Suryawan. General Manager
Dear Mrs. Melissa, Thank you for your feedback. We're glad to hear that our location was convenient for your visit and that our staff provided friendly and accommodating service. However, we sincerely apologize for the pool closure and any … Show more