Reviews of Crystalkuta Hotel - Bali 4 stars
Jalan Bypass Ngurah Rai Kuta No. 999, Kuta - Bali Indonesia, 80361 Kuta, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEasy to reach airport & very clean environment
No milk was available with tea/coffee items
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewHall
Small room, not much clean
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very beautiful, the staff is very friendly, breakfast is also very rich, we stayed for three days, a wonderful experience
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNothing really, too expensive for what you get.
Not good value for money.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified review-The staff were helpful - Variety of breakfast menu
I reserved a room with a twin bed in advance as we are 2 friends and I insisted on email prior to my booking, when i arrived at the hotel they told me there was not possible and there is only 1 big bed and even the room is not the same, it was the worst one in that hotel; the window was in front of a table sitting for smoking area on the same floor,and the smokers gather there until late at night talking loud, after the complain the change the room the second night.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location close to the airport. The rooms are nice and great facilities. The staff was very helpful and attentive. Generous breakfast buffet as well!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and breakfast was great. Friendly staff.
Unfortunately my air conditioner didn't work. Sure they will fix that up.
Dear Mr/Mrs. Shane, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding AC problem and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Shane, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we under… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe property has great facilities: awesome pool, restaurant with delicious buffet breakfasts with multi National cuisines, massage facilities and a clean room with no noise. Supermarkets open late, in walking distance. Airport about 4 km or 10 minutes away by car. Awesome staff throughout the hotel, with easy, late night reception.
The hotel room itself is old and needs an update, with a few stains on the floor or corrosion of metal in the bathroom, but clean.
Dear Mr/Mrs. Nathan, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding room and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Nathan, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we unde… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful stay at Crystal Kuta Hotel! The staff were extremely friendly, welcoming, and always ready to help with anything we needed. The rooms were clean, comfortable, and well-maintained, making it a relaxing place to come back to after exploring Bali. The location is perfect—close to the airport, shopping centers, and only a short drive to Kuta Beach. Breakfast had a good variety and was fresh every morning. The pool area was also a great spot to unwind. Overall, excellent value for money and a great experience. We’d definitely recommend Crystal Kuta to anyone looking for a comfortable and convenient stay in Bali, and we would love to come back again! 🌺✨
Dear Mr/Mrs. Santosh, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Santosh, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can d… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was so good and staff was very good as well
Dear Mr/Mrs. Jaya, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Jaya, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can do t… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, fantastic staff and really tranquil feel by the pool for breakfast.
It was a little noisy with other guests coming and going, but somewhat to be expected for the location.
Dear Mr/Mrs. Carly, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding Noisy room and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Carly, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we under… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewValue for money, it was for a quick layover before I continued my journey to Ubud. Decent room size, amazing breakfast selection and the pool looked amazing even though I didn't get to use it.
Stuffy and dated room, AC didn't work as intended. I also got a room right next to the lift so it was pretty noisy throughout the night. Cleanliness was OK overall but a couple of stains on towel and pillow cases.
Dear Mr/Mrs. Min Ming, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding AC, Cleanliness and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Min Ming, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we un… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe stayed there for 4 days, loved everything, and their food was amazing . Staff is very cooperating and always willing to assist our queries. Location is also very good nearby to many amazing restaurants and malls.
Our room was city view due to which there was alot of noise, dont book city view rooms which are probably deluxe rooms👍
Dear Mr/Mrs. Hameed, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding Noisy room and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Hameed, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we unde… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLove everything about it
I loved the place value for money staff are very friendly 👌
Dear Mr/Mrs. Angelene, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Angelene, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOverall experience was good, the staff, the service, the rooms and also the location of hotel. The breakfast was very good at the hotel, which was included.
Dear Mr/Mrs. Sourabh, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon! Warm regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Sourabh, Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback mean a lot to our team. If there’s anything else we can d… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was decent, beds were comfortable, and staff were nice
Loud, busy location. Slightly lackluster considering the original price -- worth it for the discounted rate I paid but would have been bummed had I paid full price. Bathroom was a little icky with leaks.
Dear Mr/Mrs. Alexandra, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we understand how disappointing it must have been. Your feedback regarding Noisy room and other aspects of your stay is very important to us. We will review these points with our team to ensure that we address the issues you've raised and improve the experience for future guests. Once again, we apologize for the inconvenience and frustration you encountered. If you are willing to give us another chance, we would love the opportunity to provide you with a more enjoyable experience in the future. Best regards, Crystalkuta Hotel – Bali
Dear Mr/Mrs. Alexandra, Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We truly regret that our room is not find your expectation and impacted your visit, and we u… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified review