Reviews of Conrad Bali 5 stars
Jalan Pratama 168, Tanjung Benoa, On the Coast of Nusa Dua, 80363 Nusa Dua, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewPool and grounds
Delayed access to our room Arrived 12.00 expected 3.00 pm latest but was close to 4.30 pm then our beachfront deluxe ocean view suite was directly above the children’s daycare and playground ..demanded to be changed so after another 1hour were allocated to ground floor beachfront suite in another wing which was excellent..now 5.30
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRooms comfortable and clean
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLarge, well maintained resort with exceptional staff. Despite the size, it felt tranquil and uncrowded. The pools were excellent and breakfast selection was great. The suites were a great option for families. Restaurants were good and there were a number of other places to eat within a short walk or taxi ride away.
As with most places in Bali the wine selection is dismal
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel. So well looked after. Rooms were clean. Everything was fantastic. The staff were incredible, nothing was too much trouble, they were so kind and welcoming. We can’t wait to go back.
Nothing
Dear Nicola, Thank you for your wonderful review! We're thrilled you had such a fantastic stay and that our team made you feel so welcome. We can’t wait to welcome you back! Best, Kevin
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast in Spices was fine - no children. The whole hotel was geared for families with young children and should be reported in hotel description. This was not happy with this - the level of noise - screaming kids was unacceptable for a relaxing holiday for people without children. The water sports was also a source of constant noise and coupled with the dreadful smell of petrol from the onshore breeze from the speed boats and jet bikes. The main restqaurant is little more than a free for all canteen and Spices was a haven for breakfast - no kids - most of the time (staff allowed them in on occasion. Overall a huge disappointment for a hotel with the reputation of the Conrad Hilton.
see above - a long list
Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. While our resort is designed to be family-friendly and we do welcome many families, especially during school holidays and summer, we understand that guests seeking a more tranquil experience may find this challenging. To support all our guests, we offer quiet spaces such as our spa pool area, which is reserved for adults only and provides a peaceful retreat away from the more active areas. Also, I'm sorry that the water sports activities on the public beach in front of our resort have affected your holiday. Hope you might consider giving us another chance to provide a more relaxing and enjoyable stay in the future. It would be our pleasure to welcome you back. Best, Kevin
Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. While our resort is designed to be family-friendly and we do welcome many families, especially during school holidays and summ… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewA bit hold and more a 4 star than a 5 star
Oldish and buffet food not that excellent to be honest.
Dear Loris, Thank you for your honest feedback. We’re continuously working to improve our facilities and buffet offerings. We hope to welcome you back soon for an even better experience. Best, Kevin
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Thank you for your positive feedback. I am delighted to know that you enjoyed an overall experience when staying with us. We hope to welcome you back on your next visit soon. Best, Kevin
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewService, pool, dinner
Almost no sunbeds on the beach, not enough sunbeds at the pool. Breakfast too loudy and too much chaos at the buffet
Dear philippe, Thank you for your feedback! We're glad you enjoyed the service, pool, and dinner. We understand that high season can make amenities like sun loungers competitive—so we've recently added more, now offering 220 loungers across the pool and beach areas. We're also reviewing usage policies to ensure fair access. Regarding breakfast, we’re working on improving the flow to create a calmer and more enjoyable experience. Your input is truly appreciated and helps us improve. We hope to welcome you back soon! Best, Kevin
Dear philippe, Thank you for your feedback! We're glad you enjoyed the service, pool, and dinner. We understand that high season can make amenities like sun loungers competitive—so we've recently added more, now offering 220 lounger… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewWe've enjoyed the food. We had half board, therefore We've had breakfast and we could choose between lunch or dinner. The food was fantastic. Rooms were fine, nothing to complain. The pool was great. The kids really enjoyed the pools. The beach is pretty good. Depends on expectations. If you expect a beach like in Maldives, then you're i the wrong place. At low tide, we could walk ok the ocean floor and see lots of things like enormous starfish. The prices are like in Europe but the difference is that this is Conrad Bali. Overall, it is good value for money.
Maybe from a customer service, they could be more proactive. We reserve a room, but it was not available at check-in. We've moved the next day, but this is far from ideal.
Dear Bogdanpop, Thank you for your positive review! We're so happy you enjoyed the delicious food, relaxing pools, and unique beach experience. It’s great to hear the kids had fun too. Please accept my sincere apologies if you did not experience our usual flawless arrival service. We are actively working on an improved arrival experience to assure guest comfort and satisfaction. Overall, we're glad you found it good value for money and hope to welcome you back soon. Best regards, Dominique Martinez
Dear Bogdanpop, Thank you for your positive review! We're so happy you enjoyed the delicious food, relaxing pools, and unique beach experience. It’s great to hear the kids had fun too. Please accept my sincere apologies if you did not e… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThank you so much Thakrar Bagoon! We're thrilled you had a wonderful stay and truly appreciate your recommendation to families. Best regards, Dominique Martinez
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff were friendly, Rooms were clean, they cleans the room’s everyday upon request. Their breakfast buffet is exceptional. I would stay here again!
I cannot fault it!
Dear Melissa, Thank you for your kind words! We're thrilled you enjoyed the friendly service, clean rooms, and exceptional breakfast buffet. We look forward to welcoming you back soon! Best regards, Dominique Martinez
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great every morning a large selection of fruits , fresh bread , and a wide variety of hot food including omelette made to order . Fresh juice and coffee. The half board deal also included lunch or dinner every day . The food in all 3 restaurants was really good. The bar near the main pool also served good food. The resort was well staffed and kept nice and clean. The staff were all friendly and helpful.
Both times I have stayed we had to get up early to secure a sunbed near the pool and they were all taken by lunchtime so there were a few occasions we struggled to find a chair anywhere
Dear Simon, Thank you for your kind review! We are glad you enjoyed the food, especially the breakfast and dining options across our restaurants. It's great to hear our staff made your stay pleasant. We understand high season can make amenities like sun loungers competitive. To address this, we’ve recently added more and now have 220 loungers available across the pool and beach areas. We're also reviewing usage policies to ensure fair access for all guests. Thank you for being our guest, we hope to welcome you back again soon! Best - Kevin
Dear Simon, Thank you for your kind review! We are glad you enjoyed the food, especially the breakfast and dining options across our restaurants. It's great to hear our staff made your stay pleasant. We understand high season can make… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewAmazing grounds and pools, amazing room. Great clean beach front
No free wifi for the price you pay
Dear Cameron, Thank you for sharing your feedback. We are pleased to hear you enjoyed the grounds, pools, beachfront, and your room. Regarding the Wi-Fi, we’d like to note that complimentary access is available to all Hilton Honors members during their stay. We appreciate your comments and hope to have the opportunity to welcome you again. Best - Kevin
Dear Cameron, Thank you for sharing your feedback. We are pleased to hear you enjoyed the grounds, pools, beachfront, and your room. Regarding the Wi-Fi, we’d like to note that complimentary access is available to all Hilton Honors members … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified revieweverything that Conrad offered us was worst.
Absolutely the Worst Hotel Experience – Completely Unworthy of the Conrad Brand I have never had a worse hotel experience in my life than I did at Conrad Bali. This stay was a disaster from start to finish, and it is shocking that a hotel under the Hilton name would operate in such a negligent and careless manner. Upon arrival, I was given a room in a building that felt like it wasn’t even part of the main Conrad property. Although the room was large (100 m²), that’s the only remotely positive thing I can say. The rest was appalling: Electrical points were exposed and dangerous Furniture was visibly damaged Paint on the walls was peeling and looked like it would fall off AC was leaking water Walls were stained The room was dirty The bed was terribly uncomfortable It looked and felt like a rundown 1-star motel, not a supposed 5-star luxury resort. Worst of all, the room was absolutely not what was shown in the photos. I had to march to the front desk at 1:00 AM and demand either a proper room or a full refund. The night supervisor, Andik, eventually offered an “upgraded” room the next morning and agreed to refund the first night. The new room – an Oceanfront Suite – was thankfully far better and resembled what you’d expect at a Conrad. I was relieved… but the hotel wasn’t done ruining my stay. The very next morning, at 6:00 AM, I was rudely woken up by a bellboy ringing my doorbell repeatedly, despite the “Do Not Disturb” sign being clearly on. All of that... just to deliver a dental kit I never asked for. And then came the final blow: at 8:00 AM, my "peaceful oceanfront view" was completely destroyed by a full-on wedding setup directly in front of my room. Loud music systems, flower decor mess, and workers shouting ruined any hope of tranquility. I was never informed by the hotel that a major event was going to happen outside my suite. This was not just poor service – it was outright disrespectful to a paying...
Dear Mr. Kelkar, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay at Conrad Bali did not meet your expectations and that it caused you such distress. Please accept our sincerest apologies for the inconveniences you encountered. Your detailed feedback is deeply concerning and not reflective of the standards we strive to uphold. We regret that your initial room did not meet the quality and safety standards expected of a Conrad property. The issues you described regarding cleanliness, maintenance, and comfort are unacceptable, and we look into this issue seriously and committed to learning from this and improving our service to prevent similar experiences in the future. We also apologize for the disruption caused by the early morning delivery and the unannounced wedding setup. These incidents clearly impacted your ability to relax and enjoy your stay, and we understand how frustrating that must have been. Thank you for being our guest, whilst we cannot undo the disappointment you are feeling about what should have been a perfect stay experience, we really hope to have another opportunity to welcome you back to our resort, giving us a chance to make it right. Best - Kevin
Dear Mr. Kelkar, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay at Conrad Bali did not meet your expectations and that it caused you such distress. Please accept our sincerest apolo… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff was really good and helpful. Nice pools. Breakfast buffet was also good
Dinner prices in all restaurants to high. Quality and type of food vs price not fair. Waiting time when ordering lunch at pool way to long. Could take up to an hour. Beach not nice and full of plastic. Not kept clean enough
Dear Ahmad, Thank you for your feedback. We are glad you enjoyed our helpful team, pools, and breakfast buffet. We are sorry to hear about your concerns regarding dinner pricing, lunch wait times, and beach cleanliness. While our team regularly cleans the beach, ocean currents can bring in debris that’s beyond our control. We are continuously working to improve this. Your comments are valuable and help us enhance our guest experience. We hope to welcome you back again soon. Best - Kevin
Dear Ahmad, Thank you for your feedback. We are glad you enjoyed our helpful team, pools, and breakfast buffet. We are sorry to hear about your concerns regarding dinner pricing, lunch wait times, and beach cleanliness. While our team regul… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBreakfast was fantastic with good options Food was very very delicious, better than most luxury resorts, didn't have any bad meals Room was very comfortable and spacious We really liked the night entertainment
Kids club wasnt great, more like a childcare, my kids didnt want to go, normally they love kids club. The best kids club is Shangri La Boracay - more like a play centre Massage was very expensive
Dear Chi, Thank you for sharing your thoughtful review. We are delighted to hear that you enjoyed the breakfast offerings, the quality of our cuisine, the comfort of your room, and the evening entertainment. We regret that the Kids Club did not meet your expectations and appreciate your feedback, which provides valuable insight for our improvement. Your feedback regarding the massage pricing has also been noted. We hope to have the opportunity to welcome you again in the future. Best - Kevin
Dear Chi, Thank you for sharing your thoughtful review. We are delighted to hear that you enjoyed the breakfast offerings, the quality of our cuisine, the comfort of your room, and the evening entertainment. We regret that the Kids Club did… Show more