Reviews of Citadines Sudirman Jakarta

Dear Mr. Shahrul Nizam, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback. We’re glad to hear that you had an overall good experience. We sincerely apologize for the inconvenience caused by the presence of ants in your room. Please be assured that we have already informed our housekeeping and pest management teams to take immediate action to resolve this issue. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a flawless stay. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Shahrul Nizam, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback. We’re glad to hear that you had an overall good experience. We sincerely apologize for the inconvenience caused by the presenc… Show more

Dear Ms. Elisa, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for your wonderful feedback! We are thrilled to hear that you chose Citadines and enjoyed your spacious 2-bedroom apartment with all its amenities, including the kitchen, bathrooms, laundry machine, breakfast, and unlimited water. It is great to know that our serviced apartment provided both comfort and privacy while meeting all your business travel needs. Your kind words about our efficiency and the overall experience mean a lot to our team, and we are delighted that we could make your stay so enjoyable. We look forward to welcoming you back on your next visit to the city! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Ms. Elisa, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for your wonderful feedback! We are thrilled to hear that you chose Citadines and enjoyed your spacious 2-bedroom apartment with all its amenities, inc… Show more

Dear Mr. Sasi, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback regarding your stay at Citadines Sudirman Jakarta. We are pleased to hear that you appreciated our brand-new facilities. We also sincerely appreciate your note about the low shower pressure. Kindly be informed that the water pressure can be adjusted, and we would be happy to assist our guests in increasing it upon request. Please rest assured that we will continue to monitor and improve this to ensure a more comfortable experience for all our guests. We truly value your feedback and hope to welcome you back for an even better stay in the future. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Sasi, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback regarding your stay at Citadines Sudirman Jakarta. We are pleased to hear that you appreciated our brand-new facilities. We also sincer… Show more

Dear Mr. Mansour, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay, and that you found the apartment modern, clean, and well-equipped. We are also pleased that you enjoyed our pool, gym, and the service provided by our team. At the same time, we sincerely apologize for the delay you experienced during check-in. Please rest assured that we are reviewing our processes to ensure a smoother and faster check-in experience for all our guests in the future. We truly appreciate your understanding and hope to welcome you back to Citadines Sudirman Jakarta for another enjoyable stay. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Mansour, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay, and that you found the apartment modern, clean, and well-equipped. We are also pleased that you enjoyed our pool, gym, a… Show more

Dear Mr. Esteban, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our breakfast excellent and satisfying. It is always our goal to provide a variety of delicious options to ensure our guests start their day in the best possible way, and we are glad that this contributed positively to your stay. Regarding the location, while the property is a short distance from the shopping malls, we are conveniently situated near both Lotte Mall and Lippo Mall Nusantara. To further enhance your convenience, we provide a complimentary shuttle service at designated hours to these malls, allowing our guests to enjoy easy access to shopping and entertainment during their stay. We sincerely appreciate your thoughtful comments, as they help us continue to improve our services and guest experience. It would be our pleasure to welcome you back in the future, and we look forward to providing you with another comfortable and enjoyable stay. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Esteban, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our breakfast excellent and satisfying. It is always our … Show more

Dear Mr. Saeed, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback with us. We are glad to hear that you appreciated our location and respectful staff. At the same time, we are truly concerned about your comments regarding cleanliness. Please be assured that we take such matters very seriously. Our housekeeping and maintenance teams have thoroughly inspected the room and surrounding areas but did not find any signs of cockroaches. Nonetheless, we will continue to monitor and carry out preventive measures to ensure the highest standards of comfort and hygiene for our guests. We sincerely value your input and hope to have the opportunity to welcome you back for a more seamless experience. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Saeed, Warmest greeting from Citadines Sudirman Jakarta! Thank you for sharing your feedback with us. We are glad to hear that you appreciated our location and respectful staff. At the same time, we are truly concerned about you… Show more

Dear Ms. Bondi, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for sharing your feedback. We’re delighted to hear that you found the suite clean and comfortable, and that you had a great time during your stay. It’s also wonderful to know that our team’s kindness contributed positively to your experience. We look forward to welcoming you back for another enjoyable stay in the future. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Ms. Bondi, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for sharing your feedback. We’re delighted to hear that you found the suite clean and comfortable, and that you had a great time during your stay. It’s… Show more

Dear Ms. Duurkoop, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the spacious and clean apartment, the convenience of having two bedrooms and bathrooms, and the use of the washing machine, especially during your stay with children. We’re also glad you liked the pool and the beautiful views over the Jakarta skyline. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. We appreciate your feedback regarding the firmness of the mattresses, the cabinet lights, and the baby bed, and we will address these issues with our team to ensure they are improved for future guests. Your input is very valuable as it helps us enhance our facilities and services. We truly hope to have the opportunity to welcome you and your family back in the future for an even more comfortable and enjoyable stay. Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Ms. Duurkoop, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the spacious and clean apartment, the convenience of having two bedrooms and bathrooms, and the use of t… Show more

Dear Mr. Asem Bin Taleb, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for your kind feedback, and we truly appreciate you highlighting the cleanliness of our rooms. It’s always encouraging to know that this aspect of your stay met your expectations. Regarding your comment about requesting a Grab ride, please allow us to clarify. Due to safety and security protocols, we are unable to place Grab bookings using our own devices. Should you need guidance or support during the process, please don’t hesitate to approach our staff at Reception — we will be more than glad to help. Additionally, for your convenience, we provide a complimentary shuttle service at scheduled times to nearby malls and MRT stations. Commercial taxis are also readily available 24 hours a day from the hotel lobby, offering another reliable transportation option. We sincerely hope this information is helpful, and we look forward to the opportunity of welcoming you again and providing an even more comfortable and seamless experience. Warm regards, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Asem Bin Taleb, Warmest greeting from Citadines Sudirman Jakarta! Thank you very much for your kind feedback, and we truly appreciate you highlighting the cleanliness of our rooms. It’s always encouraging to know that this aspec… Show more

Dear Mr. Baselmans, Warmest greeting from Citadines Sudirman Jakarta! Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our amazing location, clean apartments, and beautiful pool with a great view. It’s heartwarming to know our staff, especially our security team member, went above and beyond to assist you during your arrival — that’s exactly the kind of warm and caring service we strive to provide. We’re glad you felt safe and well taken care of, and that you had a chance to enjoy some local Nasi Goreng thanks to the helpful guidance. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in Jakarta! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Dear Mr. Baselmans, Warmest greeting from Citadines Sudirman Jakarta! Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our amazing location, clean apartments, and beautiful pool with a great view. It’… Show more