Reviews of Hotel Ciputra Semarang managed by Swiss-Belhotel International 5 stars
Jalan Simpang Lima - PO Box 1288, 50134 Semarang, Indonesia
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewIt was a brief stop and worked well loves the interconnected rooms and view from the 9th floor
Dear OHANA, Thank you for choosing Hotel Ciputra Semarang and for taking the time to share your experience. We are pleased to hear that your brief stay went smoothly and that you enjoyed the interconnected rooms as well as the city view from the 9th floor. We also appreciate your kind comments about our staff and location. Your feedback on cleanliness, facilities, and overall value is noted and will be shared with our team as part of our ongoing efforts to improve our guest experience. We look forward to welcoming you again on your next visit to Semarang. Warm regards, Hotel Ciputra Semarang Management Team
Dear OHANA, Thank you for choosing Hotel Ciputra Semarang and for taking the time to share your experience. We are pleased to hear that your brief stay went smoothly and that you enjoyed the interconnected rooms as well as the city view f… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBreakfast was ok. Staff was ok
The bathroom is too small
Dear Ms. Lucy, Thank you for choosing Hotel Ciputra Semarang and for sharing your feedback with us. We are pleased to know that you appreciated our strategic location and the service provided by our staff. However, we regret to learn that certain aspects of your stay, particularly the bathroom size and some facilities, did not fully meet your expectations. Your comments regarding cleanliness, comfort, and overall value have been noted and shared with our management team for further evaluation and improvement. We truly value your input, as it helps us to continually enhance the guest experience. We hope to have the opportunity to welcome you back in the future with a more satisfying stay. Warm regards, Hotel Ciputra Semarang Management Team
Dear Ms. Lucy, Thank you for choosing Hotel Ciputra Semarang and for sharing your feedback with us. We are pleased to know that you appreciated our strategic location and the service provided by our staff. However, we regret to learn that… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation
Bathroom tub is too high and slippery
Dear Mr. Haresh, Thank you for staying at Hotel Ciputra Semarang and for taking the time to share your experience with us. We are glad to hear that you appreciated our strategic location, friendly staff, and the comfort of the bed. We sincerely apologize for the inconvenience caused by the bathtub height and slipperiness. Your feedback is valuable and has been shared with the relevant department for evaluation and improvement. We hope to have the opportunity to welcome you again with an even better experience. Warm regards, Hotel Ciputra Semarang Management
Dear Mr. Haresh, Thank you for staying at Hotel Ciputra Semarang and for taking the time to share your experience with us. We are glad to hear that you appreciated our strategic location, friendly staff, and the comfort of the bed. We sin… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast was great.
Everything was excellent.
Dear Ms. Diane, Thank you very much for your recent stay at Hotel Ciputra Semarang and for taking the time to share your kind review. We are truly delighted to know that you had a great stay and that you were pleased with our breakfast, facilities, and overall service. Your compliment means a lot to our team, and it motivates us to continue delivering exceptional experiences to our guests. We’ve also noted your feedback regarding the Wi-Fi and will share it with our team for further improvement. We look forward to welcoming you back on your next visit to Semarang. Warm regards, Hotel Ciputra Semarang Management
Dear Ms. Diane, Thank you very much for your recent stay at Hotel Ciputra Semarang and for taking the time to share your kind review. We are truly delighted to know that you had a great stay and that you were pleased with our breakfast, f… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe hotel was super clean, the staff were all friendly. In particular the in traine, named Melia from the restaurant. She was very friendly, always smiled and very pretty
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Dear Ms. Chenoah, Warmest greetings from Hotel Ciputra Semarang. Thank you very much for your kind and encouraging review. We are truly delighted to know that you enjoyed your stay with us and appreciated the cleanliness of our hotel, the excellent facilities, and the warm hospitality of our staff. We are especially grateful for your lovely mention of Melia from our restaurant team. As a trainee, she will be very encouraged to know her smile and friendly attitude left a positive impression on you. Your feedback will surely motivate her and the entire team to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the near future. Kind regards, Management Hotel Ciputra Semarang
Dear Ms. Chenoah, Warmest greetings from Hotel Ciputra Semarang. Thank you very much for your kind and encouraging review. We are truly delighted to know that you enjoyed your stay with us and appreciated the cleanliness of our hotel, the … Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewStaff exceptional, always went out of their way to help.
Building a little dated but cannot be helped.
Dear Ms. Alice, Warmest greetings from Hotel Ciputra Semarang. Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us. We are delighted to know that our team provided you with exceptional service and went the extra mile to ensure your comfort. Your kind words truly mean a lot to us. While we acknowledge that certain aspects of the building reflect its age, we are continuously working to maintain and improve our facilities to provide the best possible experience for our valued guests. We sincerely appreciate your perfect rating and look forward to welcoming you back on your next visit to Semarang. Warm regards, Management Hotel Ciputra Semarang
Dear Ms. Alice, Warmest greetings from Hotel Ciputra Semarang. Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us. We are delighted to know that our team provided you with exceptional… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewBreakfast options were great, food was fresh with plenty of traditional Indonesian options. Stay was comfortable and staff were excellent!
Facilities are somewhat tired.
Dear Mr. Thomas, Thank you very much for your kind review and perfect scores in several categories. We’re delighted to hear that you enjoyed the breakfast selections, the freshness of the food, and the warm service from our staff. It’s always a pleasure to know our guests had a comfortable stay. We truly appreciate your feedback regarding the facilities, and please rest assured that we are working on improvements to enhance our guests' overall experience. We look forward to welcoming you back to Hotel Ciputra Semarang in the near future. Warm regards, Hotel Management Hotel Ciputra Semarang
Dear Mr. Thomas, Thank you very much for your kind review and perfect scores in several categories. We’re delighted to hear that you enjoyed the breakfast selections, the freshness of the food, and the warm service from our staff. It’s alw… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in January 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewNice location, in the heart of the city. Breakfast is excellent!
The rooms need a good renovation.
Dear Ms. Katerina, Thank you for sharing your feedback and for choosing Hotel Ciputra Semarang. We are delighted to hear that you enjoyed our prime location and excellent breakfast. However, we regret that the room condition did not fully meet your expectations. Please know that your comments regarding renovation are valuable to us, and we will share them with our management team for future improvements. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future. Best regards, Hotel Ciputra Semarang Management
Dear Ms. Katerina, Thank you for sharing your feedback and for choosing Hotel Ciputra Semarang. We are delighted to hear that you enjoyed our prime location and excellent breakfast. However, we regret that the room condition did not fully … Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewPosition Quality Staff
Maybe rooms slightly dated but still very good
Dear Mr. Ian, Thank you for your fantastic review and perfect rating! We’re delighted to hear that you enjoyed our excellent location, quality service, and dedicated staff. We appreciate your feedback regarding the rooms and will take it into consideration for future improvements. Your support means a lot to us, and we look forward to welcoming you back for another great stay at Hotel Ciputra Semarang. Best regards, Hotel Ciputra Semarang Management
Dear Mr. Ian, Thank you for your fantastic review and perfect rating! We’re delighted to hear that you enjoyed our excellent location, quality service, and dedicated staff. We appreciate your feedback regarding the rooms and will take it i… Show more