When the restaurant was busy, the staff had problems filling emptied dishes at the buffet line. The hotel was a little old and in my first room, there was an ant problem. The staff was quick to change my room and address my concerns. Ordering a car to the hotel can be tricky because the car apps would detect the near by mall entrance instead of the lobby -- so watch out for that. Also, entering the parking requires drivers to pay 5000 IDR regardless of time inside the parking lot so that fee will be added to your overall trip fare. To save this money, I would walk outside the entrance gate to wait for my app ride --- which is not a problem but it is just another thing to do.

Staff at the front desk, restaurant, lobby, and housekeeping were very friendly and helpful. Breakfast was good with simple options everyday. It is attached to a mall so it was convenient to visit restaurants and shops. Hotel pool was beautiful.

Stayed in August 2025

The towels smelled musty, as if they hadn’t been properly dried before use.

For a hotel located on the outskirts, it was okay. It was also located within a mall so it’s real convenient.

Stayed in July 2025

I’m extremely disappointed with the lack of professionalism shown by the front office staff at Hotel Ciputra Cibubur during my recent stay. I entrusted the reception with a very valuable personal item, expecting standard security procedures to be followed. Unfortunately, not only was the item wrongfully handed over to another guest, but the staff failed to verify the recipient’s name and room number before doing so. This is a serious breach of trust and reflects a critical gap in the hotel’s basic operational protocol. In any hotel—especially one of this standard—guests should feel confident that their belongings are handled with care and according to proper identification checks. What happened is not a minor oversight, but a fatal error that could have resulted in permanent loss. I hope Hotel Ciputra Cibubur takes immediate steps to retrain staff on verification procedures and implement stricter front desk controls to prevent such incidents from happening again.

Stayed in July 2025

The breakfast on each of Monday and Tuesday morning around 7.30am was odd. Most of the hot food trays were empty and stayed that way until after we left. And each morning the coffee machine ran out of milk while we were using it; perhaps the staff could routinely check the levels every 15 minutes or so. Otherwise, we had a great stay, my fifth time at the hotel.

Great location, friendly staff who spoke English which was helpful for me. Good toons and facilities.

Stayed in July 2025

Good location because it is next to the mall

Stayed in June 2025

Right next to a large flyover highway, so if you have a room facing there, the noise is constant

Connected to a mall, so lots of food options. Breakfast is also pretty good

Stayed in September 2024

Nice

Stayed in May 2024

Breakfast quality was mediocre. No fresh juices, limited fresh fruit, Danish pastries limited and average.

Location of Breakfast is very convenient.

Stayed in June 2024

a bit noisy, between rooms you can hear other people voices

very strategic locations, the foods are nice, staff also very friendly

Stayed in May 2024

Breakfast at 2nd day… 6,5/10

Access to Mall, Spacious Room

Stayed in April 2024

I think it's a good growing area

Location

Stayed in January 2024

The light should be more brighter & blanket should use the warmer fabric

Breakfast was good

Stayed in January 2024

Breakfast need more variety

Access to the mall

Stayed in October 2023

Location

Stayed in October 2023

Stinky smell in the bathroom

Location

Stayed in August 2023

We know for sure we left our hanger in one of the 3 rooms we booked and that it looked similar to the hotel's hangers. So we asked if maybe the staff may have mistook it as hotel's hanger and check one more time, but the hotel staff insisted that nothing like that was found.

Staff ware friendly during checking and accommodative to flexible breakfast time to be sent to rooms.

Stayed in August 2023

I didn’t have enough time to explore all the facilities hence I cannot rate them.

I like the cleanliness and room size and facilities inside the room. The breakfast were good and enough options to eat. Location are link to the mall with many options of caffe’s and restaurants

Stayed in July 2023

Cleanliness and freshness of the room should be better than it was when I checked in the room smell dusty, and upholstery of the chair was a bit tired.

Breakfast was good, tasty chicken porridge. Location is excellent attached to the mall.

Stayed in July 2023

I wish there were much more options with no spicy.

Stayed in June 2023

1 Toilet (shower area) not that clean and floor trap water leak out slow, without laundry plastics bags provided

Next to shopping mall & hotel staff friendly

Stayed in July 2023

Nothing

The location is next to the mall , easy to found the foods, banks and the staff's from the hotel were very friendly and helpful, the room clean , roomservice were 24 hours. The hotel is very comfortable.

Stayed in June 2023

The hotel windows are not insulated - I had a bad night in the hotel because of the road noise and the sounds of the motor cyclil were very annoying, as if they were with me inside the room.

Stayed in June 2023

nothing really

breakfast was good. location is good for meeting customer nearby

Stayed in March 2023

NA

Clean and close to mall

Stayed in January 2023