Reviews of Choice City Hotel 3 stars
L9 - Mall BG Junction Jl. Bubutan 1-7, Bubutan, 60174 Surabaya, Indonesia

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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery clean
The toilet there is smelll
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe staff was very nice. The room was clean, bathroom cleanliness can be improved. The hotel is located inside a mall, very convenient. Need to take the glass lift and up to level 9 to get to the hotel lobby. 35 minutes drive to the airport.
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff is very kind and helpful, the hotel is at the top floor inside a mall, which made really convenient to dine for dinner in the food hall, surrounded by locals with lots of food choices. I felt also very safe.
Despite signals on the corridor to be quiet, lots of guests marking noise also late in the night. Very disrespectful guests chatting loud in the corridor after 11PM with kids playing with their door ring bell until I woke up, and had to scold them by shouting from my door for them to stop. Other guests returning around 1AM in their rooms as well being noisy too.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewClean and nice place
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewPerfect location to set up base for a couple of days after a long flight (about 30 mins drive from the airport). Effective aircon and comfy beds, plus it's within walking distance of many sights. Being in the mall was especially helpful for supplies and easy food options! And the staff were lovely!
It was a little run down and the towels didn't smell especially fresh, but still great value for money.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewOne stop stay for accommodation, shopping and eat. Lokasi ada di tengah kota, dekat dari airport dan terminal. Recommended untuk yang cari short stay atau transit.
Nope.
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewA very pleasant well priced hotel, at the top (level 9) of the BG Junction Mall, from which there are fine views, especially of the iconic Empire Hotel half a block away. Also otherwise well located, within easy strolling distance of the main railway station and most of the central city sights (including the submarine if it's not too hot and humid and you like walking). If you arrive or depart outside shopping hours, the friendly security guards will help you find your way in or out. My room was very large, quiet, comfortable and spotlessly clean, there was hot and cold drinking water in the corridor. and also a small gymnasium if you wanted/needed it. The in house restaurant is for breakfast only, but the adjoining shopping mall and children's entertainment centre has good food courts on several levels, with a wide variety of local, Japanese and western cuisines on offer. I tried several of the local cuisine outlets and they were all good. If you're adventurous, you can also try the street food and other restaurants / cafes in the streets nearby. Highly recommended.
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewNice staff
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewCentral hotel with rooms running around the 9th floor. Panorama from the restaurant. Room was great everything worked. Not a great choice with the tv but was ok. Shower hot. AC very good with good WiFi.
Breakfast was a bit miserable I arrived halfway through serving and hardly anything left.
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewWas my second time Here, and Looks Like they are improving. Thank you for the free room Upgrade!
They should replace the electric kettle because its already rusty inside.
Reviewed: 17 December 2024 · Stayed in November 2024
Verified reviewcentral location no frills
walls are thin
Reviewed: 16 December 2024 · Stayed in November 2024
Verified reviewclean and central, the best city hotel you can get
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe directions to the reception (9th floor in the mall) could use some improvement. The room was somewhat noisy and not particularly spacious. The air conditioning worked properly only after being checked by maintenance. The volume of the [irritating] corridor music was at times a bit too loud.
Reviewed: 7 November 2024 · Stayed in October 2024
Verified reviewReviewed: 6 November 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewRoom was comfortable and clean.
Signage/Directions to Reception … on L9 above shopping mall … was inadequate when arriving by private vehicle.
Reviewed: 25 September 2024 · Stayed in August 2024
Verified reviewGreat hotel and large room, nicely decorated and garden outside. Great location at the top of a mall. Loads of shops, food options.
The gym isn't really a gym, only 1/2 machines and the air con wasn't on so took ages to be cold in the room, and many of the machines are old and don't really work/ are broken. Flooring not really suitable. If you want a gym best not stay here. Otherwise hotel is great!
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewComfortable room
The location inside the mall, zero information in English about how to get there or leave.
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewGood bed and shower.
Strange location inside a shopping mall. Especially late at night hard to find. Room was very very hot when arriving so needed at least 45min full airco to be able to sleep there.
Reviewed: 30 August 2024 · Stayed in July 2024
Verified reviewBeing inside a mall makes it accessible to many restaurants, groceries. The hotels gives you a good 10% discount on Massage situated inside the mall
Reviewed: 19 August 2024 · Stayed in August 2024
Verified review