Reviews of Casa Wina Kuta Managed by ARM Hospitality 4 stars
Jalan Pantai Kuta, 80361 Kuta, Indonesia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff are lovely and helpful. The size of the hotel as a whole is nice and the pool/s are clean and nice. It’s not by any main roads so it is quiet.
The room I was allocated was run down, it was a joining room to another (locked door between us) so I could easy hear the people in the next room. I’ve stayed at the hotel 2 years ago for 4-5 nights and remember it being a much nicer stay. This time I was disappointed. I believe if you compare this to other properties in the area, it IS overpriced.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation, easy walk to everything. Beach just a couple minutes walk. Quiet, no street noise
Everything was great
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewCentral location, lovely staff, good breakfast
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Alexandra, Thank you so much for taking the time to leave such lovely words on Booking.com Review. We are absolutely thrilled to hear you enjoyed your stay with us at Casa Wina Kuta Bali. It's great to know our central location worked well for your travels, and we'll be sure to share your kind words about the team with everyone. They work incredibly hard to create a warm, welcoming atmosphere, so feedback like this means the world to them. We are also glad you enjoyed the breakfast – it's the perfect start to a Bali day !! It was a real pleasure having you as our guest, and we all hope to welcome you back again in the future. With our very best regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Alexandra, Thank you so much for taking the time to leave such lovely words on Booking.com Review. We are absolutely thrilled to hear you enjoyed … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLovely clean rooms , friendly staff , great location!!!!
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Smith, Thank you so much for taking the time to leave such fantastic feedback on Booking.com Review. We are absolutely thrilled to read it. It's great to know you enjoyed your short stay with us and that our clean rooms, friendly team, and prime location hit the mark for you. That's exactly the experience we aim to provide for all our guests. Hearing that you'd choose to stay with us again if you're back in Kuta is the best compliment we could ever receive. We'd be delighted to welcome you back for a longer visit next time !! Wishing you all the best on your travels. With our warmly regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Smith, Thank you so much for taking the time to leave such fantastic feedback on Booking.com Review. We are absolutely thrilled to read it. It… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect short stroll to beach.and back access to Benasarie to Poppies II and Legian
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Tracey, Thank you so much for taking the time to leave such lovely words on Booking.com Review. We are absolutely thrilled to hear you enjoyed your stay with us at Casa Wina Kuta Bali. You've perfectly described what we aim for !! We truly believe our location is one of our best assets – it's great to know you found it so convenient for getting to the beach and exploring the lanes of Benesari, Poppies II, and Legian area. It was a real pleasure having you as our guest. We hope the rest of your travels were just as enjoyable, and we'd be delighted to welcome you back anytime you're in Bali. With our warmly regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Tracey, Thank you so much for taking the time to leave such lovely words on Booking.com Review. We are absolutely thrilled to hear you enjoyed you… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation good ,room clean reasonably modern
Facilities around pool need update and more variety, also room doors very old , chipped and squeak when opening
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Frank, Thank you so much for taking the time to leave feedback about your recent stay at Casa Wina Kuta Bali on Booking.com Review. We are really glad to hear you enjoyed our prime location and found your room to be clean and modern – that's exactly what we aim for !! We also truly appreciate your honest feedback about the pool area facilities and the room doors. You've made a very fair point, and we completely agree that these are areas where we can improve. Refreshing our common areas and addressing maintenance issues like the doors are already on our list for upcoming upgrades, so your comments are very timely and helpful. We hope the positives of your stay still made for an enjoyable time in Bali. It would be a real pleasure to have the chance to welcome you back in the future and show you the improvements we’ve made. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Frank, Thank you so much for taking the time to leave feedback about your recent stay at Casa Wina Kuta Bali on Booking.com Review. We are really … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPros. Good location. A short walk to the beach or through the gate onto the top road with Warungs and shops. The garden areas are well maintained and the pool is clean, although there are not many loungers or shade. Each time, we had to ask for the pool towels. The suite room was a good size.
Cons. No welcome drink, no cold towel on arrival. No instructions as to how to exit the property to the beach or the top road. We used Google maps. We have never stayed anywhere as noisy as this hotel! 2 separate couples opposite had a screaming row at 1.30am, swearing and slamming doors. One family were therefore moved into the room next door to us at 2am. The other couple were apparently evicted the next day! The following night, new guests in the room next door had loud talking on the terrace at 3am, then prayer chanting at 5am! The room was not cleaned properly, if at all. The floors weren't mopped in the 11 days we were there. We kept the room very tidy and made the bed. Housekeeping, therefore, didn't do much except empty the bins! We had to ask for toilet paper. Twice the spare toilet roll was removed from the room!! Toiletries were not replaced. The shower screen and mirror were never cleaned. There was a metal strip coming away from the sink unit, which was sharp and dangerous. The black tap was peeling. The smell of sewage in the room was overpowering. The kettle was old and took forever to boil. No coffee sachets the first week. Luckily, we brought our own. The safe was locked on arrival and we had to ask reception twice before it was opened. Breakfast was very poor. The toaster was ancient. There were no glasses for juice. Staff at breakfast were not welcoming and quite abrupt. Food was not topped up despite being "available" until 11am. We tried it twice in 11 days, that was more than enough as we were afraid to get sick. Reception booked us a grab to the airport & the driver wanted to charge A$55! I refused & gave him A$30, it's usually $25! We would not stay here again, don't recommend it to anyone and were very happy to be leaving for home. We've been to Bali 15+ times but this hotel spoilt this trip for us.
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Leona, Thank you for taking the time to leave your detailed feedback on Booking.com Review following your recent stay at Casa Wina Kuta Bali. We are genuinely sorry that your experience with us fell so far below your expectations and our usual standards. Please accept our sincerest apologies for the numerous frustrations you encountered. We have taken your feedback extremely seriously. Many of the points you raised regarding housekeeping, room maintenance, and breakfast service are valid, and we are already taking action. We have addressed these issues directly with our operational teams and are conducting thorough re-training to ensure our established SOPs are followed meticulously. We are deeply sorry that basic provisions like toilet paper and toiletries were not reliably restocked and that the cleanliness in your room was not to standard. This is not the level of service we are known for, and we are committed to rectifying it immediately. Regarding the noise disturbances, we are terribly sorry your sleep was disrupted on multiple nights. While the specific incident involving other guests was an unforeseen situation, we acknowledge that our handling of it impacted your stay. Our security team did intervene to de-escalate the situation, and we have followed up with all involved parties. We appreciate your understanding that such events are, to a degree, beyond our full control, but we are reviewing our protocols for managing noise complaints to respond more effectively for all our guests in the future. Concerning breakfast, we are disappointed to hear the service felt unwelcoming and the offerings were lacking. Our team strives to be friendly and professional, and we will reinforce the importance of warm, attentive service. We are also reviewing our breakfast presentation and replenishment procedures. On the matter of the taxi driver, we apologize for the misunderstanding. Our role is simply to assist with booking transportation as a guest convenience, and the agreed fare is ultimately between you and the driver. We regret that this incident added to your negative experience. It is with genuine regret that we read you felt unable to raise these issues with us during your stay. We always encourage open communication so we can resolve concerns in real-time. We understand, however, that the cumulative effect of these issues made for a very disappointing trip, and for that, we are truly sorry. Your feedback, though difficult to read, is invaluable to us. We are using it as a crucial learning tool to improve in every area you mentioned. We know an apology cannot change your past experience, but we hope to have the opportunity to welcome you back one day to provide you with the peaceful, comfortable, and professional stay you should always expect from us. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Leona, Thank you for taking the time to leave your detailed feedback on Booking.com Review following your recent stay at Casa Wina Kuta Bali. We a… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was clean and comfortable. The breakfast was good. The pool was great. Staff were lovely, especially Fera at the reception she was very helpful and welcoming.
Nothing
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Nicole, Thank you so much for taking the time to leave such lovely feedback on Booking.com Review. We are absolutely thrilled to hear you had a great stay with us at Casa Wina Kuta Bali. It's fantastic to know that you found the room clean and comfortable, enjoyed the breakfast, and made the most of our pool. Most of all, we are so pleased that our staff made such a positive impression. We are very proud of our team, and we'll be sure to pass your special compliments on to Fera at reception – she really is a gem, and it's great to hear her helpful and welcoming nature stand out. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Nicole, Thank you so much for taking the time to leave such lovely feedback on Booking.com Review. We are absolutely thrilled to hear you had a gr… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery good hotel staff , special thanks to Swari she was very kind and helpful.
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Our Valued Guest, Thank you so much for taking the time to leave such a lovely feedback on Booking.com Review about your stay at Casa Wina Kuta Bali and we are absolutely thrilled to read it. It is great to know you found our location convenient for your travels and that our team made such a positive impression. We are incredibly proud of our staff, and your special mention of Swari has made our day. She is indeed a kind and dedicated member of our team, and we've made sure to share your compliments with her personally. It will mean a great deal to her. We all hope to have the pleasure of welcoming you back to your "good place near the airport" on your next trip to Bali. With our warmly regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Our Valued Guest, Thank you so much for taking the time to leave such a lovely feedback on Booking.com Review about your stay at Casa Wina Kuta Ba… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation just in front of Kuta beach
The rooms were extremely dirty in every respect: toilet, floor, shower — dust and grime were visible everywhere. The breakfast was disappointing, with poor quality and little variety. In addition, the staff was absent in the morning and did not bother to refill the missing items, making the experience even worse.
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Lucrezia, Thank you for taking the time to leave your feedback about your stay with us on Booking.com Review and by bringing it to our attention directly. We are genuinely sorry to read about your experience, and we sincerely apologize that your time at Casa Wina Kuta Bali fell so far below your expectations. Reading your comments about the cleanliness of the room was particularly disheartening. This is a fundamental part of our service that we clearly failed to deliver on during your stay, and we are addressing this immediately with our housekeeping team to ensure it is not repeated. We are also very sorry to hear about the issues with breakfast. The quality and variety you described are not the standard we aim for, and the lack of staff presence to refill items is simply unacceptable. We are reviewing our breakfast service procedures and staff scheduling to prevent this from happening again. While our location is indeed one of our assets, we know it can't make up for the shortcomings you experienced in our service and facilities. We truly value all guest feedback, especially when it highlights where we need to improve. We hope you might consider giving us another chance in the future to provide you with the clean, comfortable, and caring stay you should have had. Please feel free to contact me directly if you would be willing to discuss this further. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Lucrezia, Thank you for taking the time to leave your feedback about your stay with us on Booking.com Review and by bringing it to our attention d… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVery clean
No cappuccino,
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Katrina, Thank you so much for taking the time to leave us a review on Booking.com and for your wonderful comments about our good location and cleanliness – we are really glad to hear you enjoyed those aspects of your stay. We also truly appreciate you pointing out the issue with the cappuccino. Please accept our sincerest apologies for this disappointment. Our coffee machine was unfortunately out of service during your visit and we are already working on getting it fixed. We are sorry we fell short of your expectations on this matter, and we completely understand why it was a letdown. It's feedback like yours that helps us identify where we can improve, so thank you for that. We hope the positive parts of your stay still made for a pleasant time in Bali, and we would be thrilled to have the opportunity to welcome you back again, hopefully with a perfectly brewed cappuccino waiting for you. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Katrina, Thank you so much for taking the time to leave us a review on Booking.com and for your wonderful comments about our good location and cle… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAmazing stay—spotless room, great amenities, and truly exceptional service. Fera, Swaha, and Samuel at the front desk were incredibly warm and helpful, and the housekeeping staff was efficient and thorough. Their hospitality made the experience stand out.
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Gill, Thank you so much for taking the time to leave such fantastic words on Booking.com Review. We are absolutely thrilled to read that you had an amazing stay with us at Casa Wina Kuta Bali. It's especially rewarding to hear your kind words about our team. Fera, Swari, and Samuel will be so pleased to know their warm and helpful service made such a positive impression on you. We are very proud of them, and we'll make sure your compliments are passed on directly. It's also great to hear our housekeeping team's efficiency and thoroughness didn't go unnoticed. Most of all, we're delighted that their collective hospitality is what made your experience stand out. That's exactly the feeling we strive to create for every guest. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future. With our best regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Gill, Thank you so much for taking the time to leave such fantastic words on Booking.com Review. We are absolutely thrilled to read that you had a… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed our stay the staff were absolutely brilliant very friendly very polite the hotel is in the best place right in the middle of the Kuta beach strip and the best bit no traffic noise
We stayed in room 118 it was bit close to the staff amenities for us but it wasn’t a game changer
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Paul, Thank you so much for taking the time to leave such fantastic feedback on Booking.com Review. We are absolutely thrilled that you enjoyed your stay with us at Casa Wina Kuta Bali. Reading your kind words about our staff being "absolutely brilliant" truly made our day. We work hard to be friendly and helpful, so it's rewarding to know it made a positive impact on your holiday. We're also glad you loved our location right in the heart of the action, yet peaceful enough to enjoy a good night's sleep – that’s exactly the balance we aim for !! We've also taken note of your comment about room 118's proximity to our staff areas, and we sincerely appreciate you mentioning it wasn't a major issue. Your feedback is invaluable, and we'll certainly keep it in mind for future room allocations to ensure all our guests have a perfectly comfortable stay. It was a pleasure having you here, and we hope to have the chance to welcome you back to Bali in the future. With our best regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Paul, Thank you so much for taking the time to leave such fantastic feedback on Booking.com Review. We are absolutely thrilled that you enjoyed your … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat facility’s excellent helpful staff Nice clean rooms
Everything mainly location great
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Alecia, Thank you so much for taking the time to share your experience with us on Booking.com Review. We are delighted to hear that you enjoyed your stay at Casa Wina Kuta Bali and found our facilities to be excellent. It is wonderful to know that our helpful staff and clean rooms made your visit more comfortable. We are also glad that you liked our location — it's always great to hear that guests find it convenient. Your feedback truly motivates us to keep providing the best service possible. We’d love to welcome you back anytime you’re in Bali. Thanks again for choosing us and for your kind words !! With our best regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Alecia, Thank you so much for taking the time to share your experience with us on Booking.com Review. We are delighted to hear that you enjoyed yo… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff were super helpful and friendly.
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Brendan, Thank you so much for taking the time to share your kind words on Booking.com Review. We are really glad to hear that you found our staff helpful and friendly — that's exactly the kind of experience we aim to provide. It was a pleasure hosting you at Casa Wina Kuta Bali, and we hope to welcome you back again soon !! With our warmly regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Brendan, Thank you so much for taking the time to share your kind words on Booking.com Review. We are really glad to hear that you found our staff he… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFriendly staff close to beach and back gate to benesari and legian Street close for money exchange/massage
Food not a good variety and $$ not worth the money nothing on TV unless you pay pillows were old and not comfortable housekeeping could be much better
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Leslie, Thank you for taking the time to share your feedback on Booking.com Review. We appreciate your kind words about our friendly staffs and our convenient location close to the beach, Benesari, and Legian Street. It is great to hear that these aspects enhance your stay. However, we are sorry to learn that certain parts of your experience didn’t meet your expectations. We sincerely apologize for the issues with the food variety and value, as well as the TV and pillow comfort. Your comments about housekeeping are also noted, and we will work on improving our service to ensure a cleaner and more comfortable environment for our guests. Your feedback is very important to us, and we’ll use it to make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a stay that’s more aligned with your expectations. Thank you once again for your honest review. With our best regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Leslie, Thank you for taking the time to share your feedback on Booking.com Review. We appreciate your kind words about our friendly staffs and ou… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff were very helpful in particular Fera. The beds were so comfortable and the pool was amazing and clean!
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Our Valued Guest, Thank you so much for taking the time to share your experience at Casa Wina Kuta Bali on Booking.com Review. We are delighted to hear that you enjoyed your stay, especially the comfort of our beds, the cleanliness of the pool, and the helpfulness of our staff, particularly Fera. We truly appreciate your kind words and look forward to welcoming you back again soon !! With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dear Our Valued Guest, Thank you so much for taking the time to share your experience at Casa Wina Kuta Bali on Booking.com Review. We are delighted to he… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location is amazing - couldn't ask for any closer to the beach and to main shopping areas.
The shower was terrible! The staff at check in were pretty inattentive. The cleaning staff did their best. The cleanliness was ok, but not great
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Patricia, Thank you for taking the time to share your feedback on Booking.com Review. We are glad to hear you enjoyed our prime location, being so close to the beach and shopping areas — that's definitely one of our highlights !! However, we are sorry to hear that your experience with the shower and check-in service didn't meet your expectations. We appreciate your honesty and will look into the shower issue to ensure it’s addressed promptly. Also, we apologize if our check-in staff seemed inattentive; this is not the standard we aim for, and we’ll work on improving our service there. Your comments about cleanliness are valuable too, and we’ll continue to strive for higher standards. Thank you for recognizing our cleaning staff’s efforts. We hope to have the chance to welcome you back and provide a better experience next time. With our personal regards, Gede Yogi Wirawan - Corp. Operations Manager CASA WINA KUTA by ARM Hospitality
Warmest greetings from Casa Wina Kuta Bali Lifetime Experience from ARM Hospitality Dearest Patricia, Thank you for taking the time to share your feedback on Booking.com Review. We are glad to hear you enjoyed our prime location, being so… Show more