The leaking sink and the shower was pretty crappy

We were met with friendly staff and a nice little quiet hotel. Was clean and beautiful.

Stayed in August 2025

Needs some upgrading and maintenance. Beds comfortable Outdoor furniture falling to bits Garden needed weeding Breakfast was not the best.

Location - close to everything but not noisey

Stayed in August 2025

Breakfast was not the best!

The pool was nice! Room was good but shower was no pressure and not very hot! Location was great close to beach and restaurants, you can snorkel off this beach!

Stayed in July 2025

Poor water pressure and shower barely warm. Poor lighting over beds. Very close to an extremely loud mosque (can’t really get away from this in this area).

Very caring staff. Room cleaned every day and drinking water replenished. Very good breakfast. Nice pool and reading nook. Good space in the room. Easy walk to restaurants and beach but away from the busyness of the main street.

Stayed in July 2025

N.a.

Location Room

Stayed in August 2024

Nothing all good a bit over priced

Close to water and amenities.

Stayed in October 2023

Loved this place. The grounds are beautiful, it has a lovely pool and the staff treat you like family. They even said 'welcome home' one night when we came back. Close to beach, bars, cafes and restaurants. Perfectly situated.

Stayed in September 2023

Wifi connection didn’t arrive to our room because it was too far from the router, neither 4G. The water of the shower was mostly cold, with low pressure and it tasted like metal. For the price you are paying, it would be nice to offer toilet ammenities and also cumplimentary water bottles.

The room smelt good and it was very clean. It was 8’ walking from the harbour so you can avoid the horse taxi. Bed was comfortable.

Stayed in September 2023

Nothing. :)

Really nice location and hosts! Everybody was very friendly and helpful. Was even able to rent a bike there. :)

Stayed in September 2023

Breakfast weaker but good for the price! More outdated furniture.

Location is the best! The rooms are average, but clean! Excellent price for accommodation! The pool was nice. No noise from the street can be heard. I recommend!!!

Stayed in May 2023

we thought it was a private villa with pool, but pool is shared.

Nice pool and nice rooms/ many books

Stayed in March 2023

the room itself was rundown and not very clean

it was excellent location and friendly staff

Stayed in April 2023

prayers of the mosque can be a bit noisy (few times during the day) but you hear them on the whole island

Super nice staff, trying their best to keep this place up.. bike rental & breakfast available! wifi worked "mostly" of the time but its an island so very normal if it once doesnt work! Little fridge & air con. worked also very good tho it got anyway a bit too warm in the room cause of the heat (keep bathroom closed during the day) ..water pressure +/- also an island thing, soap & shampoo/ showergel was offered, calm area near to everything & the beach just across the street

Stayed in November 2022

Pool area is damaged and needs a fix Extremely low water pressure in the showers Nearly no hot water and it takes ages until it gets hot for like 3 minutes Wifi is instable

Staff is awesome Location is good Beds are comfy Pool is amazing

Stayed in October 2022

Some fittings eg toilet seat need replacing

Staff very helpful, Nice breakfast. Right near the beach and shops.

Stayed in October 2022

Very nice hotel located close to the beach (1min to walk). The staff was very friendly and helpful. The breakfast was delicious and was served to the room / sitting area infront of the room. At night it was quiet. Would recommend! Thank you for having us!

Stayed in August 2022

Nice staff. Nothing to complain about

Stayed in September 2025

Nothing!

Great little boutique accommodation. Loved everything about it. Just 30 metres down a gung off the main street. Staff lovely, there is resident street cats that are so cute, we had to buy some wet food from the vet/cat cafe 5 min walk away just to spoil them. Would definitely recommend staying here and will definitely be back to this accommodation! We loved Gili T ♥️

Stayed in August 2025

We enjoyed every thing.

The staff were excellent, very friendly and helpful.

Stayed in July 2025

No hot water. Not clean

Stayed in January 2025

This is the email I sent to Casus Dream Hotel requesting a refund. They have yet to reply. “Hello Casus Dream Hotel. I was booked to stay with you from 17 to 22 October. Unfortunately after 2 uncomfortable nights in your hotel I have had to find alternative accommodation on Gili Trawangan. The worst thing about the room was the bathroom facilities. It was not possible for me to shower as there was only a trickle of water from the very dirty shower head. The toilet was blocked despite me not flushing toilet paper as instructed. The television, satellite channels etc as advertised on your website did not work at all. A member of staff told me they did not work in any of the rooms. Other facilities as shown on your website were also not present. There was no mini-bar as advertised, no key to the safety deposit box, no telephone, the hairdryer was not usable and although there was a wardrobe you would need to be over 6 foot tall to reach the hanging rail. I understand conditions are different in different countries, however, I chose Casus Dream Hotel based on your advertisement. I paid for what was advertised and I did not receive what I paid for. My brief time of Gili Trawangan has been adversely affected by the poor condition of your hotel and your false advertising. I request a full refund of the AU$261 paid please. Thank you. Regards, Christine Lodge.” I’ve stayed in four 3 star hotels on this trip to Indonesia. Casus Dream Hotel was abysmal in comparison to the others. I will continue to seek a refund.

Location.

Stayed in October 2024

The staff just managed to speak broken English, this property isn’t kids friendly at all. Room service wasn’t good as the staff forgot to refill the tea kettle sugar and clean the drinking glasses, or they just dint clean it, sometimes they dint even bother to replace , there were no hand towels, they dint even have hand tissues in the room. The entrance to the hotel is very tricky stairs, very dull and depressing feel in the property, completely opposite of the pictures. Very small room, barely could keep 2 suitcases. We had to eat breakfast out in the common patio.

They helped us get a taxi on the last day, Nothing was good, very depressing property. No windows no view.

Stayed in July 2024

My intention is to seek legal recourse as I could not manage recourse through the website. I suffered harm both personal and financial with no support during and post the event.k

The shower did not work. I could not use the toilet for the rain through the ceiling. Fell on the wet floor and Damaged my property. Shower not working TV broken (not power Black out) not as described on the website. Need to use the next door door for a.toliet.

Stayed in March 2024

Personel was nice, but it was was dirty. Heavily overrated They were renovating the place during our stay. Swimming pool area was dirty and unsafe for children. Chairs were allmost too dirty to sit on. It should not be on booking.com when renovating. We moved to a much better place for less money.

Stayed in December 2023