They could do a little more effort to keep the beach clean. We found unfortunately some debris floating and lying over the white, beautiful sandy beaches. Granted, this effort should be for all of us to be done, to take our trash with us until finding the first trash bin.

The beach is awesome, a patch of paradise. Kudos to Cassia as they also run a turtle rescue program and have a nursery on the premises. Excellent initiative!. The beach has still a reef nearby, with many fishes minding their own business down there. Beautiful!

Stayed in August 2025

My room was too far. I had to take first lift then walk across the building then take another lift yo get to level 7. It’s very inconvenient with a child and a stroller. Unfortunately we couldn’t make the most of the beach as they were jellyfish. But that seems to happen year around. So be aware.

The rooms were clean. Giving access to the beach. Staff were kind and helpful. The rooms were spacious and comfortable. Housekeeping was accommodating special requests. Transfer to Banyan restaurant were free.

Stayed in August 2025

The breakfast was a bit limited for such good hotel.

The staff was very welcoming and helpful. Fresh juices during breakfast.

Stayed in August 2025

Beautiful beach, good services and food

Stayed in August 2025

Nothing

everything was great! the beach is nearby, sand on the beach, the staff is friendly, the rooms are clean! everybody works quickly and efficiently)

Stayed in August 2025

1. There is usually only one person at front desk so it's usually quite a wait to get something done there. 2. Breakfast on Saturday was super crowded and we had to wait for quite a while to get a table (at Angsana). Additionally, the crockery wasn't cleared and was piling up at the stations & tables, which was terrible. 3. A LOT of flies at the Angsana breakfast area and at poolside of Cassia.

I went away to get some R&R, and I was able to absolutely relax at Cassia.

Stayed in July 2025

It was so lovely - close to a gorgeous beach. Great accommodation and lovely staff

Stayed in July 2025

Nothing.

Breakfast was at Lotus Restaurant at Angsana resort, daily. The host (Mdm Wiwik) welcomes the guests with lots of warmness. She epitomise the friendly & helpful spirit of the entire resort. Her interactions were sincere yet meaningful. Well done to the resort for having good staff around to ensure top notch hospitality throughout. Thank you!

Stayed in July 2025

Had a wonderful stay at Cassia Bintan — clean room, top-notch service, and super friendly staff. Special mention to Berliana for the warm hospitality and remembering my name throughout my stay. Truly exceeded expectations! Would definitely recommend this place.

Stayed in July 2025

Expensive

Pool and bar

Stayed in July 2025

Amazing breakfast. Never thr same twice and we were there six nights. Foam party on friday night and turtle release. Frendky staff and overall an amazing holiday

Stayed in July 2025

Nothing. Perhaps drinks from main reception could have been a little quicker but really nothing to bother about. The beach barvstaff were fantastic

Very clean, wonderful friendly staff and a very idyllic place for relaxation

Stayed in July 2025

Gentillesse du staff!

Stayed in May 2025

Breakfast, beach and seaview pool

Stayed in June 2025

Non-motorised water activities should be free & loud group/corporate games should be held further away from main pool area so as not to disturb the serenity for other guests!

Loft apartment was great & breakfast buffet & happy hour were very good.

Stayed in June 2025

No food at the beachbar on Saturday after 7pm.

Nice beach, beachbar, golfcourse next door, friendly staff

Stayed in June 2025

The Lagoi area is far from eateries and there seems to be limited Grab or taxi services. Private car hires are expensive.

The beach is the best beach at the Lagoi area, with fine white sand and clean surrounding.

Stayed in June 2025

Navigating to the rooms in Block 5.

The breakfast and the private beach and pool area .

Stayed in June 2025

The iron did not heat up. Not many activities.

The room view. The Gala event held by the next hotel with fireworks to light up the atmosphere. Love it.

Stayed in June 2025

There was an event on for a company which had an effect on breakfast availability and restaurant availability. There was also a fireworks and music every in the evening amd this was not mentioned to us until we arrived and the evening late entertainment until the day

Breakfast was good for choice. Unfortunately the usual place for breakfast was not available for a few days and we had to sit in the hot sun on one day which was uncomfortable

Stayed in June 2025

Maybe can allow in-room dining from angsana restaurants too.

I got upgraded room. Loved the beach access & the views. Pleasantly surprised with this upgrade. Staff were very nice. Catered to all our needs & questions. They offered wheelchair for my dad. Decorated the room for birthday surprise too. Staff were very exceptional. Big shout out to Firdaus for bringing the men in my family for Friday Prayers. My children loved the loft too much.

Stayed in June 2025

Should have resting area for waiting to check in

Nice breakfast

Stayed in May 2025

The room for Zumba is actually a function room - got mirrors but tables and chairs arranged for mtgs

Free daily programme to fit different interests. All staff were helpful and able to answer any queries. Breakfast spread is great.

Stayed in June 2025

Nothing

Relaxing holiday and good facilities. Morning buffet was good and all the staff were nice and courteous. Bedroom was cosy and nice. Always ready hot water and nice quite location. Recommended.

Stayed in June 2025