Reviews of Blue Marlin Dive Resort Trawangan 3 stars
Jalan Gili Trawangan, 83352 Gili Trawangan, Indonesia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewValue for money and great location from the port
The wifi disaster. And the breakfast was very poor
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewEverything perfect! Location, clean, rooms
Thank you for your kind words! We’re so happy you enjoyed the location and clean, comfortable rooms. Hope to see you again soon!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location and beautiful rooms.
I was charged £100 more than what I had agreed through booking.com
Thank you for your feedback. We're glad you enjoyed our location and rooms. The additional charge is a 3% card surcharge for using a credit card, which is stated on our profile.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWay overpriced. The room is 2 star: noisy and the bathroom has drainage problems.
Non professional staff. They talk loud and ear loud music in their phones. I had to has them to be quiet at 7.30 am. Sometimes there was no one at the reception at nigjt.
Thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We’ll review the concerns you’ve raised regarding room maintenance, staff professionalism, and reception coverage to ensure improvements are made. Your comments are important to us, and we’ll use them to provide a better experience for future guests.
Thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We’ll review the concerns you’ve raised regarding room maintenance, staff professionalism, and reception coverage to ensure improvements are made. You… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewClean, comfortable rooms. Excellent pool with comfy bean bags. Welcoming and attentive staff who were always helpful. The dive centre which was the reason for my stay was 5*s. Absolutely amazing.
Coffee at the breakfast was not the same as served in the bar which was a real shame.
Thanks for sharing your experience! We’re so pleased you enjoyed the rooms, pool, staff, and especially the dive centre. We also appreciate your note about the coffee — consistency matters, and we’ll pass this along to the team so breakfast coffee matches the quality you enjoyed at the bar.
Thanks for sharing your experience! We’re so pleased you enjoyed the rooms, pool, staff, and especially the dive centre. We also appreciate your note about the coffee — consistency matters, and we’ll pass this along to the team so breakfast… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewExceptional experience from start to finish, from the staff to the location, everything was on point. First, the incredibly friendly team at reception allowed me to check in at 9:00 AM which I deeply appreciated after arriving exhausted and disappointed from another hotel on the island. They truly made my day. A special shout-out to Gani at the front desk - we had a great chat. They also kindly stored my luggage for a few hours after check-out. Second, the pool is cozy and inviting, the room was clean and spacious, with a properly functioning AC, a balcony, and a safe. They also offer a laundry service. Third, the location is excellent - there’s a bike rental right in front of the hotel and it’s just a short walk from the harbor. I highly recommend this place if you're staying on Gili T.
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team—and especially Gani—helped turn your trip around from the moment you arrived. It’s great to know you enjoyed the room, pool, and convenient location. We’re always happy to offer early check-in, luggage storage, and extra services like laundry whenever possible to make your stay as smooth and enjoyable as we can. We really appreciate the recommendation and hope to welcome you back again soon!
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team—and especially Gani—helped turn your trip around from the moment you arrived. It’s great to know you enjoyed the room, pool, and conven… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewIt was super clean and innovative compared to others in the same area
The breakfast was a bit limited on my opinion
Thank you for your feedback! We're delighted to hear you found our place clean and innovative—it means a lot to us. We appreciate your note about the breakfast and will take it into consideration as we continue to improve our offerings. We hope to welcome you back again soon!
Thank you for your feedback! We're delighted to hear you found our place clean and innovative—it means a lot to us. We appreciate your note about the breakfast and will take it into consideration as we continue to improve our offerings.… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe staff was amazing, always helpful. They even gave us a praying mat to have in the room. It was clean and fresh, we got everything we asked for.
The wifi was actually bad, it didn't even reach to our room. The bathroom was quite dark, otherwise it's a great place!
Thank you for your thoughtful review! We're so happy to hear that our team made your stay comfortable and that you felt well taken care of — it’s great to know the little touches, like providing a prayer mat, made a difference. We appreciate your feedback about the Wi-Fi and lighting in the bathroom; these are important points and we’ll look into how we can improve them. We’re glad you still had a great stay overall and hope to welcome you back soon!
Thank you for your thoughtful review! We're so happy to hear that our team made your stay comfortable and that you felt well taken care of — it’s great to know the little touches, like providing a prayer mat, made a difference. We appre… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewThis was perfect for our group of 4 friends. We got rooms right beside each other with a shared outside area which was perfect! The location is excellent and the staff were extremely friendly. The food here is gorgeous also. We ended up eating here at least once a day - sometimes even twice!
Thank you for the wonderful review! We're so glad to hear that our setup worked perfectly for your group and that you enjoyed the shared outdoor space, friendly service, and delicious food. It’s always great to hear when guests choose to dine with us so often — that means a lot! We hope to welcome you and your friends back again soon.
Thank you for the wonderful review! We're so glad to hear that our setup worked perfectly for your group and that you enjoyed the shared outdoor space, friendly service, and delicious food. It’s always great to hear when guests choose t… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewUbication
Bad experience. The address on the reservation was incorrect, and we had to walk with our luggage to another location quite far away. The property ignored our WhatsApp messages, and once we arrived, they offered no apology or solution. We were also not allowed to pay through the app and were charged an extra 3% when paying by card, without any prior notice. Very unprofessional and poor customer service. I do not recommend this place.
Thank you for your feedback. We're truly sorry to hear about your experience and the inconvenience caused by the address issue, lack of communication, and unexpected payment charges. This is certainly not the standard of service we aim to provide. Your concerns have been noted and will be reviewed seriously with our team to ensure improvements are made. We appreciate you bringing these issues to our attention.
Thank you for your feedback. We're truly sorry to hear about your experience and the inconvenience caused by the address issue, lack of communication, and unexpected payment charges. This is certainly not the standard of service we aim … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEverything Staff great situation in the thick of it but quiet port also a stone throw away
Nothing
We are thrilled that you enjoyed everything about your stay with us! Thank you for the glowing review and we hope to welcome you back soon!
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThank you for your review. We appreciate your feedback and will take it into consideration going forward.