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Reviews of Best Western Resort Kuta 4 stars

Jl. Kubu Anyar No. 118, 80361 Kuta, Indonesia

#142 of 193 hotels in Kuta

Guests' Choice

Review score

Based on 425 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.3

  • Location

    7.8

  • Facilities

    7.1

  • Staff

    8.4

  • Value for money

    7.5

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 24 August 2025

    6.0
    Pleasant
    • Family with young children
    • Deluxe Twin Room with Balcony and Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Booked room with balcony was given room without balcony. After notifying staff 2nd night with balcony Mosquito's in both rooms so poor sleep. A/C struggled. bed 2nd night.too soft.

    Location. Except for first staff member who assigned wrong room all the others were prompt and friendly.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    7.0
    It was a pleasant stay considering the price range.
    • Leisure trip
    • Couple
    • Superior King Room with City View - Non-Smoking
    • Stayed 2 nights

    They could have provided real butter. Also the bed need maintenance as it seemed to have broken on the middle.

    Breakfast were multiple options.. Asian (fried rice, noodles, indonesian porridge, chicken soto), western (bread... more bread..) and some dessert. Didn't try the dessert though. Bread was nice but could have been better if they provided real butter. People say pool needed maintenance but I saw and it was quite okay. Bathroom was nice also. Housekeeping was good.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs an update

    Good value for money ey with lovely breakfast

    Stayed in August 2025

  • Reviewed: 11 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms could do with an upgrade and some of the tiles could do with with a good scrub but they may be stained. Considering the price we paid per night with breakfast we weren't expecting it to be the Ritz

    Close to airport for convenience. Good choice for breakfast and price was really cheap.

    Stayed in July 2025

  • Reviewed: 4 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Garden View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Get same experience fr 2 yrs ago here , always get hard times with my key doors, it’s wasn’t working properly, the staff handle it really good , they fix our key card,but come on not only me I heard the other guess have same experience, note for the owner or management! Fix ur door lock it’s look so old already.

    The building a bit old

    Stayed in June 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Twin Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I like the hotel very much....may be I opted for nominal room....but we got room without balcony....this could be a weak point

    All the chefs over there were very good....& Provide very good breakfast.....& We got the hotel at very nominal price

    Stayed in June 2025

  • Reviewed: 3 June 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Twin Room with City View - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    House is old

    More cleaner than the last jear

    Stayed in June 2025

  • Reviewed: 20 May 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Twin Room with City View - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Tv didn't work at all Toilet unit was loose and wobbled Shower would flood bathroom as the floor was angled wrong

    Nice location. 15min walk to kuta mall 30min walk to airport Comfy bed Nice pool and environment

    Stayed in May 2025

  • Reviewed: 11 May 2025

    7.0
    It was good non the less
    • Leisure trip
    • Solo traveller
    • Superior King Room with City View - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast buffet did not have many variety to accommodate different cultures.

    It was closer to many amenities

    Stayed in April 2025

  • Reviewed: 4 May 2025

    7.0
    Our stay at Best Western Kuta was comfortable and enjoyable
    • Leisure trip
    • Couple
    • Deluxe King Room with Garden View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The property itself could benefit from some updates, as some areas feel a bit dated.

    The staff, from management, to reception, to the kitchen, were welcoming and attentive throughout our visit. The breakfast offered a wide variety of options, and the pool area was peaceful, and a nice spot to relax. A solid choice for accommodation in Bali. And it’s very close to the airport.

    Stayed in May 2025

  • Reviewed: 3 May 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs some work to the rooms, very dated

    Good location, breakfast was good, amazing pool

    Stayed in April 2025

  • Reviewed: 12 March 2025

    8.0
    Very friendly and helpful staff , nice rooms and facilities . Will stay again.
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking - Pool View
    • Stayed 6 nights
    • Submitted via mobile

    Close to family , shops , cafe , mall , great location for us.

    Stayed in March 2025

  • Reviewed: 9 March 2025

    8.0
    Clean, comfortable and a good location for a short stay.
    • Leisure trip
    • Couple
    • Superior King Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A typical ‘business’ room makes it a little characterless but at the price and for a night a great stop.

    Familiar international feel to this hotel. It felt like any hotel of its type and you could have been anywhere in the world. It was clean and comfortable with efficient and friendly staff. We spent one night here before a flight and it was perfect for this purpose. There are several restaurants and coffee shops nearby and the hotel has a restaurant ( that we didn’t use). It was nice to have hot water in the basin and hand towels too (unusual in Sumatra in our experience). The shower was great, the bed comfortable and the WiFi worked well. A swimming pool gives this a bit more appeal too.

    Stayed in March 2025

  • Reviewed: 4 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Twin Room with City View - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Very nice hotel, The grounds are well kept, My room was quiet and spacious. I had to ask to swap my towels as they are stained, and the 3 out the 5 sun loungers are broken, There was a large range for breakfast with an egg/omelette and waffle chef, the staff are warm and welcoming

    Stayed in March 2025

  • Reviewed: 2 February 2025

    8.0
    Overall it not a great but good place to stay
    • Leisure trip
    • Couple
    • Superior King Room with City View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Few old things need to pay attention

    It’s good place to stay everything was fine Breakfast was good

    Stayed in January 2025

  • Reviewed: 2 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Garden View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Wifi

    Swimming pool, breakfast

    Stayed in January 2025

  • Reviewed: 20 January 2025

    7.0
    Exactly what we needed 😊
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    This was the perfect stay for what we needed. Close to waterbom park which is exactly what we wanted, lots of great lil local spots. Staff were lovely, always helpful with anything we asked for. The pool was the best, was huge and the depth was the best 😊

    Stayed in January 2025

  • Reviewed: 18 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast, the pool, the staff , price

    Stayed in January 2025

  • Reviewed: 13 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Garden View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    polytron tv poor sound

    swimming pool

    Stayed in January 2025

  • Reviewed: 13 January 2025

    7.0
    Good place to stay. Would definitely visit again. The resort is on walking distance from Kuta beach.
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The spa was not working and couldn't do much in the swimming pool due to raining continuously.

    The staff is really approachable, friendly, and a nice buffet in the morning. The location is also very convenient.

    Stayed in January 2025

  • Reviewed: 17 November 2024

    7.0
    Relaxed, safe and staff were great
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The menu of an ask for something dessert and or dish they didn’t have in stock.

    Staff were beautiful and understanding of the situation we were in and gave us another 3 night. Breakfast was outstanding

    Stayed in November 2024

  • Reviewed: 16 November 2024

    6.0
    BW Resort Kuta 2 nights stay
    • Leisure trip
    • Family with young children
    • Superior King Room with City View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was not ready at 6 AM, but rather at 6.15 AM. The kettle was dirty, was not properly cleaned. The toilet smelled like sewage, and did not flush properly.

    The pool is nice, the bed is pretty good for the money & breakfast is OK. All in respective of the price.

    Stayed in November 2024

  • Reviewed: 14 October 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior King Room with City View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Some parts need refreshing.

    Located very close to airport in quite calm area. Quite big swimming pool.

    Stayed in October 2024

  • Reviewed: 8 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Deluxe Twin Room with Balcony and Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms were a bit tired and needs a major update.

    Stayed in October 2024

Showing 1 – 25

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