Reviews of Bali Nusa Dua Hotel 5 stars

Excellent service and great customer service.

Some linen needs to be replaced Same goes for swimming pool towels they are very used and old..Breakfast caters for Muslims.

The staff are very lovely even the manager dealing with our complaints despite giving us a refund when my partner experienced an extreme mould allergy due to the state of the room.

Unfortunately we did not last more than two hours in this hotel. We entered the room and it had a very stale smell the toilet and shower where unclean and mould was present throughout the room we tried to shake it off and go look at the pool. When we got there we found rubbish in the pool and the water had a film and was stagnant. There is no activities and the gym has 3 treadmils and a weight set nothing more. We ended up leaving and going to the resort over the road which was a huge improvement. The manager did offer to change our room but when asked if there is mould in that one can we have a refund he still refused at this time we decided to cut our losses. I have attached photos of our room and the rubbish in the pool. Also alot of the photos in google are from the wrong hotel there is a 5 star resort next door called the nusa dua beach hotel and spa

It was quieter and less crowded than other Nusa Dua resorts. We could always get a sun lounge by the pool. The staff were amazing. So kind and helpful. The shuttle to Bali Collection was always on time. It was easy to cross the road and reach the beach via other resorts.

Only one restaurant. There was only a ladder into the pool, which my 81 year old husband found hard to use. No entertainment at night.

Very attentive service but not intrusive. Breakfast was amazing and restaurant meals were also pretty good and reasonable price. Easy walk to beach and nice restaurants.

Great,place and location

Good breakfast. Not far from the beach

A little overpriced

Was in the unfortunate position of having a sick baby towards the end of our recent trip and had to find accommodation near the hospital in Nusa Dua. Found the Bali Nusa Dua hotel to be very pleasant and the staff to be more than helpful. Room was very comfortable while we waited for our little girl to get better and I’d definitely recommend it to those wanting a nice hotel that’s not overrun with other families. They even arranged a cot for us which was very last minute, so super thankful to the team.

The light switches are confusing as anything. They don’t connect to the lights you think they logically should.

Nice breakfast and good clean rooms..

Pillows way to soft that you just sink in them untill flat, insane beer prices (12aud for small beer), no cocktails,wine or spirits and no pork.. also feels more like a hotel for business people then for tourism.. place is much smaller then the looks in the pictures, also not chairs or seating on the balcony wich is a big minus

Everything

Breakfast was excellent. Great value for money considering the Merusaka is 5 x more expensive and the food isn't as good!