Reviews of Avenzel Hotel & Convention Cibubur 4 stars
Jl. Raya Kranggan, No. 69, RT 002 / RW 016 Kel. Jatisampurna Kec. Jatisampurna,, 17435 Cibubur, Indonesia
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewLove the pool. room was comfortable and facilities like massage and breakfast was acceptable standards
No late check outs
Dear Ms. Elaine, Thank you for taking the time to share your review of your stay at Avenzel Hotel & Convention Cibubur. We are pleased to hear that you enjoyed our swimming pool, comfortable room, massage facilities, and breakfast service. Regarding late check-out, please be informed that this is available depending on the occupancy on the day of departure, as we need to ensure room readiness for incoming guests. Late check-out is available with an applicable additional fee. We recommend contacting our team prior to departure so we can assist in arranging it based on availability. We look forward to welcoming you back on your next visit. Warm regards, Titis Guest Loyalty Executive SPV
Dear Ms. Elaine, Thank you for taking the time to share your review of your stay at Avenzel Hotel & Convention Cibubur. We are pleased to hear that you enjoyed our swimming pool, comfortable room, massage facilities, and breakfast service… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewRooms look nice and maintained
Windows and walls have zero soundproofing. Breakfast buffet to limited choice. Way below standard when you charge 1 million idr per night
Dear Mr/Ms. Rasmussen, Thank you for sharing your feedback on your stay at Avenzel Hotel and Convention Cibubur. We would like to personally express our sincere apologies for the inconveniences and disappointments you experienced during your recent stay at Avenzel Hotel and Convention Cibubur. We deeply regret that we did not meet your expectations on this occasion. Please know that we take your concerns seriously, and we have shared your comments with our team to address the issues you've raised. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. Your feedback is invaluable in our continuous pursuit of excellence, and we are committed to ensuring that your next stay with us exceeds your expectations in every way. Best regards, Titis Anggit Guest Loyalty Executive
Dear Mr/Ms. Rasmussen, Thank you for sharing your feedback on your stay at Avenzel Hotel and Convention Cibubur. We would like to personally express our sincere apologies for the inconveniences and disappointments you experienced durin… Show more
Reviewed: 11 February 2025 · Stayed in November 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 December 2024 · Stayed in November 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewAll was fine. Nice staff and good facilities. Very good value for money (around 50USD/night net). Since my family lives close by I like the location..
I could not get the safetybox working, even after asking help from front desk.
Dear Mr/s. Rami, Thank you for sharing your feedback on your stay at Avenzel Hotel and Convention Cibubur. We apologize for the initial challenges you faced during your stay and appreciate your understanding as you settled in. It's great to hear that our staff made a significant positive impact on your visit, especially with the thoughtful action we have did. We look forward to welcoming you back for another memorable stay in the future. Best regards, Titis Anggit Guest Loyalty Executive
Dear Mr/s. Rami, Thank you for sharing your feedback on your stay at Avenzel Hotel and Convention Cibubur. We apologize for the initial challenges you faced during your stay and appreciate your understanding as you settled in. It's great … Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewDear Consita, Thank you for taking the time to write a fantastic review following your recent stay with us. At Avenzel Hotel and Convention, we pride ourselves in providing the finest service for our esteemed guests. We strive for perfection and adore adding small but special touches to ensure that each and every guest has a memorable stay. The team and myself are very thankful for your kind appreciation. We look forward to many more celebrations to come. Warmly regards, Andi Wijaya Guest Loyalty Executive
Dear Consita, Thank you for taking the time to write a fantastic review following your recent stay with us. At Avenzel Hotel and Convention, we pride ourselves in providing the finest service for our esteemed guests. We strive for perfecti… Show more
Reviewed: 15 September 2024 · Stayed in August 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewFriendly staff. Good location near mall. Nice pool with children’s area and a good gym.
Bed is extremely hard. Room was not very clean, lots of dirty spots on the furniture.
Dear Josephus, We appreciate your time to write a review for us! Thank you for letting us to hosting you in Avenzel Hotel and Convention. It's a pleasure for us to know that you are enjoying your stay in general. Your feedback would make our improvement in the near future. All of the team very excited to expecting your next stay. Once again thank you and have a wonderful day ahead! Warm regads, Andi Wijaya Guest Loyalty Executive
Dear Josephus, We appreciate your time to write a review for us! Thank you for letting us to hosting you in Avenzel Hotel and Convention. It's a pleasure for us to know that you are enjoying your stay in general. Your feedback would m… Show more
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewLocated pretty convenient,
Bathroom smells like pee ( smiles stronger when it’s wet) and gave only 2 bath towels , 2 foot towel, no hand or small towel. Towels doesn’t smell clean like bleach or clean. Color dirty white too. Old towels type. Shower is very high up and can’t adjust the shower type. Only gave 1 key to room. While it’s needed for power. Hotels gives creepy vibes on hallway. Lots of mosquitoes in the lobby.
Dear Ms. Henny, Thank you for sparing your time to give a feedback to our hotel. We do apologize for the inconvenience during the stay. Your feedback would be a reference for our hotel to improve our personal service and facilities. I assure it would not happen anymore in the future stay. In additional information, we are providing additional room key based on request. Should you need more assistance please feel free to contacting us. Regards, Andi Wijaya Guest Loyalty Executive
Dear Ms. Henny, Thank you for sparing your time to give a feedback to our hotel. We do apologize for the inconvenience during the stay. Your feedback would be a reference for our hotel to improve our personal service and facilities. I ass… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewBreakfast was about the same everyday but was manageable. Shortage of staff. Had Nexflix etc.
A lot of noise from other rooms until late in the night and very early morning. Didn't accommodate a later check out at 1pm despite staying there on a regular basis.
Dear Elaine, Thank you for staying with Avenzel Hotel and Convention! Very appreciated of your feedback to us. It would make us to be better. Please be informed that late check out is based on availablity. Thank you and have a great day ahead! Warm regards, Andi Wijaya Guest Loyalty Executive
Dear Elaine, Thank you for staying with Avenzel Hotel and Convention! Very appreciated of your feedback to us. It would make us to be better. Please be informed that late check out is based on availablity. Thank you and have a great day … Show more
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewpool gym the room cleanliness
1 morning they didn’t serve pancakes my son favourite they said ok but then nothing happened
Dear Mr, Luca, Thank you very much for your feedback about your stay! Your feedback is very important to us to get improve to be better and better. I do apologize that your breakfast was not as you expected. We will makesure it will not happen anymore in the future. Thank you and have a great day! Warm regards, Andi Wijaya Guest Loyalty Executive
Dear Mr, Luca, Thank you very much for your feedback about your stay! Your feedback is very important to us to get improve to be better and better. I do apologize that your breakfast was not as you expected. We will makesure it will not h… Show more
Reviewed: 23 May 2024 · Stayed in April 2024
Verified reviewReviewed: 16 May 2024 · Stayed in May 2024
Verified review