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Reviews of Aurora House Ubud 1 stars

Jalan Monkey Forest, Gang Arjuna No.07 , 80751 Ubud, Indonesia

#791 of 816 B&Bs and Inns in Ubud

Guests' Choice

Review score

Based on 57 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.3

  • Location

    9.2

  • Facilities

    5.8

  • Staff

    7.1

  • Value for money

    6.7

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 21 June 2024

    7.0
    The place has potential but needs better management and maybe two staff members, not one
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 14 nights
    • Submitted via mobile

    - Booked for 14 days , found out I have to pay extra 40€ just to have a room that has window, old bathroom and no wardrobe to put my clothes.. when I complained the room is very different i was told " the photos of rooms are random" well great .. - no proper sealing of doors no nets on windows, prepare to get mosquitos insects and hear everything that is going on outside all day - there was no reception and the poor staff that does all the hard work leaves around 5PM.. so it was very often that guests were looking for someone , calling "hello" at late hours when they wanted to check in - I had bad luck with heavy rainy weather during first week and it was so humid inside that some of my clothes got mold on it but luckily stuff helped me with laundry - very uncomfortable toilet (see picture) - no daylight curtains.. so either you have no privacy or no light

    -The location is good, you are in center of Ubud - the hotel facility/area looked nice - Staff was really kind and helpful.. and saved this review

    Stayed in June 2024

  • Reviewed: 31 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The door wasn’t closing completely, living access to lil insects and ants. The curtain in my room was very dirty

    I stayed 3 night. The staff when you get to see them are very kind and happy to help, but not easy to see during the day and night. There are 2 cats in propriety and one of the is super cute, following you to the room and wanting to cuddles 🥰. On the 2nd day I asked to clean my room and they did it fairly ok. I also asked to change my towel as wasn’t smelling and seeking clean. My shower was poor of water but was ok. I had trouble with the hot water and the owner came to check it straight away, and asking me if I was ok. I liked the lil terrace outside my room. And the propriety is actually nice, typical around Ubud, with a Ganesh at the entry.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    7.0
    Great value but Ubud isn't the quiet village it use to be
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    It's so noisy that I couldn't really sleep? I'm used to having roosters around because I live in indonesia, but there were so many it was really annoying. It's a town with houses touching each other, not a farm area or where houses have space in between. There should be some sort of regulation about that.

    We had the chance to get the room in the corner upstais. It offer better privacy and a view of the sunset; Room has everything you can expect at this price range

    Stayed in December 2023

  • Reviewed: 25 November 2023

    6.0
    Good for money
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The leaking aircond, the bed bit not fresh, and cleanness

    The location is just perfect

    Stayed in September 2023

  • Reviewed: 14 November 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I guess it depends on which room you'll get. The previous stay was fine. But this time the pillows were disgustingly smelly, the room was smelly, the bathroom even more. Wet walls. It's a pity cause it all looks nice, it just smells bad.

    Location, nice garden, nice architecture and pretty.

    Stayed in November 2023

  • Reviewed: 12 October 2023

    5.0
    Only because of the good location and people around we completed our stay and adjusted with the flaws. This could be the
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The inside of the room wasn’t matching anything to the pictures shown in the booking.com. The pictures in booking.com are misleading and entirely different. Also, the room wasn’t well maintained with lot of dust. The bathroom was dirty without proper shower. The wash basin tap was broken. Drinking water is not provided to the guests.

    The property is located in a perfect and safe place, in the heart of Ubud. The family managing the property is very sweet. Everything is easily accessible like cafés, groceries, spas, market etc. the crowd around is good. The outside of the properly was spacious with greenery and quiet though it was in the middle of the centre.

    Stayed in October 2023

  • Reviewed: 20 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No toilet paper or hand soap, expensive for what you get

    Lovely owner, good location, all facilities worked well

    Stayed in July 2023

  • Reviewed: 22 June 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Very clean

    Stayed in June 2023

  • Reviewed: 11 June 2023

    7.0
    Nice homely room
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Lots of mosquitoes entering the room through decorative concrete above the windows. Got lots of bites while asleep at night.I would suggest mosquitoe Repellent if staying in this particular room. Also because of the holes in the decorative concrete, the room isn't very soundproof. Cats and dogs crying and barking can be heard very loudly at night and in the mornings. Other than that I enjoyed my stay.

    The staff were lovely. Nice comfortable bed. Shower had warm water. Location was great. Very near markets, restaurants and shopping. Offer laundry services on-site too which was done in a few hours.

    Stayed in June 2023

  • Reviewed: 21 September 2022

    6.0
    cheap but not comfortable
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the light was broken, the water at the sink didn’t work, the room was very dark and the bathroom was very poor. we didn’t feel comfortable there, and there were big insects in the room

    location in the city centre, staff was very nice

    Stayed in September 2022

  • Reviewed: 11 September 2022

    5.0
    Be Aware of Misleading Room Photos
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The room didn't match the one that l booked.

    Location and air-conditioning.

    Stayed in September 2022

  • Reviewed: 9 September 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The lock on the door was a joke. I actually got waked up in the middle of the night by a confused guest that from outside opened the door closed from the inside with minimal effort.

    Good location, inside a compound in the Ubud art market.

    Stayed in September 2022

  • Reviewed: 3 September 2025

    3.0
    Poor
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Blankets with no cover, very noisy fan in bathroom, alight smell in the room

    Location

    Stayed in September 2025

  • Reviewed: 20 November 2024

    4.0
    Place is cheap and we enjoy the cafe nearby
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Need a hot water, I stayed at room 5 where the toilet bowl is not screwed properly so the sewage smells leaking into the room

    Safe, the staff are friendly, AC is good

    Stayed in November 2024

  • Reviewed: 21 August 2024

    1.0
    Gross 🤢 we stay outside since 1am the second night. Street is better then here
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Do not come, not good for your health. Please don't come this hotel, it's not good for your health. The bathroom is completely covered by mold. Sink and toilet is broken, water won't go through pipe will flow out to the floor 🤮, bed is dirty. I have skin rash, AC fall mold particles make you coughing🤮. No proper reception desk. No window. The toilet and bathroom have very strong biogas and garbage dumps smell. 🤮🤮Hot water was hot for a minute or two. It's ganna damage your body. Do not come here. (Aurora house room 10)

    Room 10 is disgusting.🤮🤮

    Stayed in August 2024

  • Reviewed: 1 August 2024

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Almost no water in the shower

    Stayed in July 2024

  • Reviewed: 5 June 2024

    8.0
    I loved it and will stay there again
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights

    The cats they all had different characters

    Stayed in June 2024

  • Reviewed: 27 April 2024

    3.0
    Don’t be fooled by the photos, some rooms VERY old
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms look nothing like the photos, very old and dark. Bathroom is disgusting, toilet seat broken, lots of mosquitoes. The electricity in our room was gone for a full 24 hours, while other rooms had electricity. Understandable except it was the way staff handled the situation that annoyed us. We were told an electrician was coming in a rude tone by staff when we inquired. We had to sit in a dark dingy room with no AC, lights, Wi-Fi or way to power our devices. No refund issued for the night of no sleep and a scoff by staff when we expressed that we were unhappy with the situation. A simple apology and refund to guests affected is considered standard procedure.

    Location

    Stayed in April 2024

  • Reviewed: 11 April 2024

    1.0
    Owner/manager was very rude. Place felt dirty.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Location

    Stayed in April 2024

  • Reviewed: 28 January 2024

    2.0
    Horrible,they really need to fix their rooms before renting out. Only location is good.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Light switcher is broken (picture is attached) 2. No water in shower at morning !!! (When I asked the host what happened with the water they said , sorry maintenance !!! So I could not take shower and simply brush my teeth) 3. The door lock in the room is broken (pic is attached) 4. Toilet is broken and shaking 🫨 5. Bed sheets are not fresh

    Nothing

    Stayed in January 2024

  • Reviewed: 27 October 2023

    2.0
    Very disappointed
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No one was there to check me in, or other guests that arrived after me. The sheets were very stained and there were bugs all over, peeling paint, and the door would not close.

    The cats were nice

    Stayed in October 2023

  • Reviewed: 19 October 2023

    9.0
    Great value for money
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, dry, not smelly. AC working nicely. Great location next to the art market. Beautiful terrace.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    2.0
    Wouldn’t stay here again.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was no staff or reception area, no one around to ask any questions. The room didn’t feel clean and was not made up for the duration of my stay (4nights). Bathroom was horrible lots of leaking and smelt very bad. Overall the room just felt dirty

    The only good thing about this hotel is the location.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    1.0
    Very poor
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Horrible!!

    Nothing. This lady there was one of the rudest person who i ever met in my life. Im still waiting my money back, they cheat me! I canceled this booking before i moved in because they was really rude and agressive with me… and they still not answer and my money still gone. Horrible experience, please dont never ever go, really bad energy there!

    Stayed in September 2023

Showing 1 – 25

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