Reviews of Aston Sidoarjo City Hotel & Conference Center
Jalan Kahuripan Raya, 61252 Sidoarjo, Indonesia
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBreakfast is great value and lots of variety
Parking can be a bit crazy for guests if an event such as a wedding is planned. Maybe they could prioritise undercover parking for guests only
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe facilities like the pool and the room were ok
Booked a room for 3 persons. Only 2 towels in the room. They didn't provide smaller towels. After asking we got only 1 extra towel. We asked for a second door key but we couldn't get it. Only at the end of our second day we got an extra key. Roomcleaning was done around 3:30 pm which meant we had full bins and dirty towels until that time and we were resting but needed to get up to have the room cleaned. Would be better in the morning to clean. At the bar/restaurant ordering a drink took every time a lot of time. We waited 2 times almost 20 minutes just to get a drink while there were only 3 customers. Breakfast restaurant tables were not enough inside which meant we had to sit in the smokers area. Even when a table came available it took long before it was cleaned. Toilets downstairs at the lobby were very dirty and wet. Hotel itself is nice but we would not book this again.
Dear Anthony Boss, Warmest greetings from Aston Hotel Sidoarjo, Thank you for taking the time to share your feedback with us. We truly appreciate both the positive and constructive comments as they help us improve our services. We're glad to hear that you found the room and pool facilities to your satisfaction. However, we're very sorry to learn about the inconveniences you experienced during your stay about the bed cleanliness. Please accept our sincere apologies for not meeting your expectations in these areas. We understand how important it is to have prompt service, a clean environment, and adequate amenities—especially when traveling with family. Your feedback has been shared with the relevant departments, and we are actively working on improving our operations to ensure better guest experiences moving forward. We hope you'll consider giving us another opportunity in the future to provide the quality stay we strive for. Warm regards, Aston Sidoarjo Hotel and conference center
Dear Anthony Boss, Warmest greetings from Aston Hotel Sidoarjo, Thank you for taking the time to share your feedback with us. We truly appreciate both the positive and constructive comments as they help us improve our services. We're glad t… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewNice food
Well, not enough towel
Dear Mr. Tom Warm Greeting from Aston Sidoarjo, Thank you so much for your feedback. We're glad to hear you enjoyed the food during your stay. We truly appreciate your comments on the towels as well. We apologize for any inconvenience caused and will make sure to address this by providing more towels in the future. your comment and feedback are valuable to improving our services and facilities. We hope to welcome you back soon at Aston Sidoarjo. Thank you so much. Regards, Aston Sidoarjo
Dear Mr. Tom Warm Greeting from Aston Sidoarjo, Thank you so much for your feedback. We're glad to hear you enjoyed the food during your stay. We truly appreciate your comments on the towels as well. We apologize for any inconvenience cause… Show more
Reviewed: 8 February 2025 · Stayed in November 2024
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewEverything is clean. For a deluxe room, it has many facilities. Easy to find online taxis. The area in front of the hotel is also a good jogging spot. The included breakfast has a small choice but different kinds everyday. There are lots of side dishes though. Oh, free cookies are good
Somehow, there's a guest who keeps making noise from the floor above. TV channels also only have a few choices that are enjoyable.
Dear Mr Danu Winartha, Thank you for sharing your feedback, We're glad to hear you enjoyed the cleanliness, the facilities in the deluxe room, and the convenience of online taxis. It's great that you also appreciated the jogging spot nearby and the daily variety in the breakfast options, as well as the free cookies. We apologize for the noise disturbance from the guest above. We'll be sure to address this concern with our team to ensure a more peaceful environment for everyone. As for the TV channels, we appreciate your suggestion, and we'll look into expanding the options for a more enjoyable entertainment experience. Thank you and We hope to welcome you again soon. Regards, ASTON Sidoarjo City Hotel and Convention center
Dear Mr Danu Winartha, Thank you for sharing your feedback, We're glad to hear you enjoyed the cleanliness, the facilities in the deluxe room, and the convenience of online taxis. It's great that you also appreciated the jogging spot nearby… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified review-
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Reviewed: 29 October 2024 · Stayed in September 2024
Verified reviewNice and simple hotel
All is well
Dear Sathiyamorthi, Thank you for choosing Aston sidoarjo for your accomodation stay. your feedback and your comments are valuable to improving our services and facilities. We are glad to read your review and that you are satisfied with our hospitality. see you again for the next visit at Aston Sidoarjo. regards Aston Sidoarjo
Dear Sathiyamorthi, Thank you for choosing Aston sidoarjo for your accomodation stay. your feedback and your comments are valuable to improving our services and facilities. We are glad to read your review and that you are satisfied with our… Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewHot showers and pillows were nice.
Everything was great. Had no issues.
Dear Timothy Hill, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Timothy Hill, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us.… Show more
Reviewed: 29 August 2024 · Stayed in August 2024
Verified reviewVery good bfast.
The towel, cover pillow need to be pay attention. Looks very old🙏
Dear Hendra, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Hendra, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your… Show more
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewFacilities
Being a westerner, having my photos taken by other guests without my permission made my stay feel uncomfortable and uneasy.
Dear Brooke First of all, I would like to say thank you for choosing Aston Sidoarjo City Hotel & Conference Center as you accommodation during your activities in Sidoarjo. Thank you for letting us know about this and deeply apologize for this matter. We are looking into this issue and hope to resolve it promptly and accurately. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team and we look forward to welcoming you again in Aston Sidoarjo City Hotel & Conference Center. Best regards, David E. Susanto General Manager
Dear Brooke First of all, I would like to say thank you for choosing Aston Sidoarjo City Hotel & Conference Center as you accommodation during your activities in Sidoarjo. Thank you for letting us know about this and deeply apologize for … Show more
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewClean n safety
Dear Misbach, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Misbach, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your… Show more
Reviewed: 17 August 2024 · Stayed in July 2024
Verified reviewKeep up the good work 👍🏻
Comfy bed, nice breakfast, good location (opportunity to do outdoor exercise outside the hotel on Sunday morning.
Dear Ratna, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Ratna, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your s… Show more
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewThe breakfast is good.
Dear Sabine,tw Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Sabine,tw Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewSituated in a quiet area. Good relax get away.
Nil
Dear Ahmad Jani, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Ahmad Jani, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Yo… Show more
Reviewed: 22 July 2024 · Stayed in June 2024
Verified reviewthe staff, very helpfull and attentive to customer
Dear Yunita, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Yunita, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your … Show more
Reviewed: 19 July 2024 · Stayed in July 2024
Verified reviewDear azwirman Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear azwirman Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your … Show more
Reviewed: 19 July 2024 · Stayed in May 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewWe're coming back, it was that good 👍
🤔😐🙂 can't think of anything
Dear Steven, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your suggestions and advice are highly valuable to us for the continuous development and enhancement of our services. We aim to consistently provide the best services to meet your expectations and those of all our guests. We look forward to welcoming you back soon. Warm regards, Aston Sidoarjo City Hotel & Conference Center Management
Dear Steven, Thank you for trusting and staying with us at Aston Sidoarjo City Hotel & Conference Center. We appreciate you taking the time to share your stay experience. We are pleased to hear that you enjoyed your stay with us. Your s… Show more