A bit weird i still got asked on my bed preferences at check in when i already wrote it in special request & message. The front office laidbackly asked me to just check in and see if the bed already as per request or not. Also i found a small cockroach in my room.

Complete breakfast selections & the room has a quite nice interiors & clean bathroom.

Stayed in August 2025

None

Surrounding and Samiya Playground

Stayed in July 2025

dont have shuttle to Sentul Highland Golf

huge hotel

Stayed in May 2025

I was bitten by bugs last night.

I like the piles of food with many choices, but sometimes there are flies and bugs on the foods.

Stayed in January 2025

The reception and concierge staff were quite overwhelmed during peak hour check in time, so there was a long queue and the waiting time was also long. Only a few chairs available in the lobby so we had to stand and wait. I suggest adding some sofa or comfortable chairs in the lobby near the receptionist area.

This hotel is friendly for children with many activities (swimming pool, game room, swan pond, fishing, small boat). I went with my 10-year old nephew and he loved the place. Staff are friendly, very polite. Facilities are a bit old but clean. The room is spacious,. comfortable bed and extra bed.

Stayed in January 2025

Some facilities we know on our last day of our stay. Front desk didn't tell us.

I like the facilities, family friendly hotel. The staffs are friendly and helpful. Nice mountain view from our room.

Stayed in January 2025

The restaurant cleanliness, the taste of the food.

Playground, swimming pool, weather, location

Stayed in December 2024

Unfortunately they had a renovation on 3rd floor so it's kinda disturb the way to the swimming pool. The changing room was also dark and I think they hadn't clean up yet after weekend (I went swimming on monday morning). And the bathroom was somehow had a trouble because it was smell terrible sometimes, but the function was great.

I love the comfy and spacious room with perfect view. I also enjoy the various menu for breakfast especially on the weekend when they had kids menu. My kids enjoy the facilities, the mini zoom, indoor playground, and of course the pool. Thank you to miss Gisell who welcome us warmly in our suite room.

Stayed in November 2024

We stayed at aston to celebrate my nephew's birthday. During the check in i have informed the staff whether there is complimentary for birthday, They said they will prepare it. Until the D-day, we need to call more than 3 times for the complimentary whether we will receive it or not. Finally they served it when I was angry during the call. We stayed at suite, there are 2 bathroom, one bathroom, the drainase was leaking and the telephone in the room several time not working.

Aston hospitality is good. Breakfast menu is good

Stayed in April 2024

The water from jacuzzi is decreasing every night

Material of villa is best and super clean. Included dinner and breakfast with so many varieties of food

Stayed in March 2024

Access to the property and narrow parking lot

Lots variety of breakfast

Stayed in March 2024

the whole building looks old, and a little bit run down. in the first 3-4hours we went to our bedroom, we can hear drilling sound very clear from our room. we were told by the house keeper its the upgrade they do for safety reason. perhaps if the noise can be put into minimum, it will be better. maybe the worker can be equipped with noice cancelling instrument (foam?) whenever / wherever they do work.

we love its convenient location, excellent breakfast, and super friendly staff.

Stayed in January 2024

Sitting in the villa lounge is inappropriate and constantly moving, and there are no foam backrests for the back (only artificial bamboo), with no carpet. TV is small. There is no heating in the main pool (cold weather). The water in the Jacuzzi is too hot.

Stayed in January 2024

The hotel need more facilities like beauty salon, proper mini market, etc.

The breakfast is good, so many kind of food and good taste also. Location and car parking is very good acces. The reception is helpfull and kind.

Stayed in November 2023

the breakfast got good selections and delicious. There is a basket ball court which is perfect for my son to practice in between the tournament. Staff was courteous and attentive:)

Stayed in October 2023

Insufficient place for lounging. Staff knowledge of local attractions not impressive. English speaking is lacking with the staff.

The staff were efficient and accommodating

Stayed in September 2023

The lunch spread was acceptable, breakfast i would see getting boring after 2 days. The AC for the suite was a mixed bag, the living room had strong cooling, but the bedroom, where it mattered the most, took half to day to get even cold enough.

The dinner buffet spread was good.

Stayed in August 2023

The layout for parking car, some elevator doesnt work, the staff is slow with their job , maybe is post covid and they dont ready for the influx of guest , not smooth checkin and checkout process

Pool, restaurants

Stayed in July 2023

Room condition: ripped bed , bad odor from the trash bin in the toilet (u must clean it properly especially if you didnt put a plastic bag inside of the trash bin..it's very dirty and smells bad..sorry) . Taste if the food: you must pay extra attention re: the taste of your menus.. ive tried nasi liwet with veggie and mee goreng, tahu gunting, ur bread, and omellete... unfortunately only omellete that i can enjoy to eat..the score for the taste of ur menu/foods 5.5 out of 10..nasi liwet taste like nasi putih, the quality of the veggie is not good, mee goreng totally undercooked , tahu gunting served cold and not delicious, and texture of your bread is not good. . Pool situation: will be appreciated if you could clean it regularly since the water full of twigs, leaf, even a fly... . CS: will be nice for your staff to open his shoes first before walk into the room for setting the extra bed..thank you.

The location The kids playground

Stayed in June 2023

The hotel, i think, comprise of several building, so you have to take a time to walk to your room. I have to take 3 different lift from parking area to my room at 2 floor.

The room is clean with balcony. The breakfast menu is various and they refill immediately even if it is near to closing time.

Stayed in June 2023

bugs, when we seat outside the room in the porch/balcony

the Food is excellent

Stayed in April 2023

Overall food was so so.

There are some activities kids can do such as feeding rabbit, chicken. There is small lake with boat you can ride on (not sure if there is additional charge). Room is a bit old, but beds are quite comfortable. Not far from hotel are some new places ypu can go for dine

Stayed in March 2023

Well the bca building is quite missplace blocking the resort. As a responsible global brand, Aston should be leading for sustainable practices, such as not using water bottle anymore, replace it with refillable water jug and dispenser. The toiletries, please replace with family size container that is not single used. And for toothbrush, please replace it with bamboo, you know why :) Furthermore, renewable energy usage would be splendid, such as solar pv or micro hydro. Thank you for considering our inputs!

The mountain view is refreshing, with small pond with gooses. The location very convenient, walkung distance to taman budaya with lots of restaurants and cafes.

Stayed in April 2023

almost nothing

the facility, and the variation of breakfast.

Stayed in April 2023