Reviews of Aston Pasteur 4 stars
Jl. Dr. Djunjunan 162, Sukajadi, 40162 Bandung, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRoom is clean and breakfast food very superb.
Dear Mrs. Erna Farina, Thank you for your kind review. We’re delighted to know that you enjoyed your stay, especially our clean rooms and superb breakfast. Your satisfaction means a lot to us, and we truly look forward to welcoming you back whenever you visit Bandung again. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
Dear Mrs. Erna Farina, Thank you for your kind review. We’re delighted to know that you enjoyed your stay, especially our clean rooms and superb breakfast. Your satisfaction means a lot to us, and we truly look forward to welcoming you bac… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGood location and very friendly staff. They accommodate us to feel like home.
Although we stayed on 9th floor, we could still hear road noise from the main road very well. Please install double glass windows or better sound proofing to the room.
Dear Mr. Rikwandi, Thank you for sharing your feedback. We are pleased to hear that you appreciated our good location and the friendly service from our team. At the same time, we sincerely apologize for the inconvenience caused by the road noise during your stay. Your valuable input regarding soundproofing has been noted and will be considered for our future improvements. We truly appreciate your understanding, and we look forward to the opportunity of welcoming you back with an even better experience. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
Dear Mr. Rikwandi, Thank you for sharing your feedback. We are pleased to hear that you appreciated our good location and the friendly service from our team. At the same time, we sincerely apologize for the inconvenience caused by the road… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff extremely polite
Soundproof not really good
Dear Mr. Danial, Thank you for your kind feedback. We’re delighted to know that you found our staff extremely polite. At the same time, we sincerely apologize for the soundproofing issue you experienced, and we truly appreciate your suggestion as it helps us to improve. We look forward to welcoming you back for a more comfortable stay in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
Dear Mr. Danial, Thank you for your kind feedback. We’re delighted to know that you found our staff extremely polite. At the same time, we sincerely apologize for the soundproofing issue you experienced, and we truly appreciate your sugges… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation 👍
The toilet have odor smell
Dear Mrs. Fo Merry, Thank you for sharing your review. We are glad to know that you were satisfied with our location. At the same time, we sincerely apologize for the inconvenience caused by the odor in the toilet. Your feedback is valuable, and we will ensure this issue is addressed promptly. We look forward to welcoming you back with a more pleasant stay in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung
Dear Mrs. Fo Merry, Thank you for sharing your review. We are glad to know that you were satisfied with our location. At the same time, we sincerely apologize for the inconvenience caused by the odor in the toilet. Your feedback is valuabl… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified review- great lobby - room service (for changing the bed sheets and covers) was very friendly and skilled
- we stayed in a clearly outdated room (two single beds), which has not been renovated - the room was so close to the street, that you could hear it all night long - the ac didn’t really cool the room - it seemed that the sheets and covers of the one bed were not changed (they were dirty and had to be changed) - the reception was not able to answer us regarding a simple question: our train leaves at 09:30am - when should we leave in the morning regarding the traffic. Their answer: 05:30am - the breakfast had a huge variety but it was more quantity instead of quality
Dear Mr. Simon, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our lobby area and the friendliness of our staff, especially our room service team. We are, however, very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered with the room condition, noise level, and the breakfast quality. We also regret that we were unable to provide the clarity you needed regarding local traffic information. Your comments have been noted and shared with the relevant departments for immediate evaluation and improvement. We are currently undergoing review and planning for upgrades, and your input is very valuable in this process. We hope to have another opportunity to welcome you back in the future and provide a more pleasant stay. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Dear Mr. Simon, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our lobby area and the friendliness of our staff, especially our room service team. We are, however, very sorry to… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewSpacious and clean
The air conditioning in our room #1119 not cold enough
Dear Mrs/Ms. Auliya, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room spacious and clean. However, we sincerely apologize for the inconvenience you experienced with the air conditioning in your room (#1119). Please be assured that we have informed our engineering team to inspect and resolve the issue promptly. Your feedback is greatly appreciated and will help us improve. We hope to welcome you back soon with an even better experience. Warm regards, Rennie Sandia General Manager
Dear Mrs/Ms. Auliya, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room spacious and clean. However, we sincerely apologize for the inconvenience you experienced with the air co… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI really love the service, the cleanliness is on top. Love all the food provided by hotel. Will repeat again
Dear Ms. Husna Sazali, Thank you very much for your wonderful feedback and perfect rating. We’re truly delighted to know that you enjoyed the cleanliness, service, and food during your stay with us at ASTON Pasteur Bandung. It is our pleasure to provide you with a memorable experience, and your kind words mean a lot to the entire team. We look forward to welcoming you back again soon! Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Dear Ms. Husna Sazali, Thank you very much for your wonderful feedback and perfect rating. We’re truly delighted to know that you enjoyed the cleanliness, service, and food during your stay with us at ASTON Pasteur Bandung. It is our plea… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewStaff, location, breakfast, room, check in and check out process.
Long queue elevator, limited in building parking, crowded swimming pool with many hillbillies not using proper swimsuit.
Dear Mr. Noor Vito, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated our staff, breakfast, and check-in/check-out process. Your compliments are truly appreciated by our team. We also sincerely apologize for the inconveniences you experienced regarding elevator wait time, parking space, and pool conditions. Your comments are valuable for us and have been shared with the relevant departments to ensure improvements are made. We hope to welcome you back in the future for a more seamless and enjoyable stay. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Dear Mr. Noor Vito, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated our staff, breakfast, and check-in/check-out process. Your compliments are truly appreciated by our team. We … Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewWe have asked for cutlery & bowl to eat our dinner in the room but was not given. End up we could not our dinner as it was a soup based.
Dear Ms. Siti, Thank you for your valuable feedback. We truly regret the inconvenience you experienced during your stay, especially regarding the unavailability of cutlery and bowl for your in-room dining. Please accept our sincere apologies for the oversight. Your comments have been shared with our team to ensure we improve our responsiveness and guest support moving forward. We truly appreciate your understanding and hope to have another opportunity to serve you better in the future. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Dear Ms. Siti, Thank you for your valuable feedback. We truly regret the inconvenience you experienced during your stay, especially regarding the unavailability of cutlery and bowl for your in-room dining. Please accept our sincere apologi… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewSpacious room
Check is at 2pm but didn’t get the room till 2:40. Went to the pool in the meantime, no towels. Wide selection for breakfast but not nice quality. Coffee charged extra. Glass at the shower shattered out of nowhere while being in the bathroom, luckily I didn’t get cut. The manager approached me at checkout to investigate the cause, although not sure I even got an apology. I received no compensation or whatsoever for this incident.
Dear Mr. Jose, Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations. Your comments are very important to us, and we truly regret the inconvenience you encountered. Please be assured that we have noted your concerns, and we are taking the necessary steps to address each of them to ensure improvements in our service and facilities. Our team is committed to delivering a better experience, and your input helps us identify areas we can enhance. We genuinely appreciate your patience and understanding, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay in the future. Warm regards, Rennie General Manager
Dear Mr. Jose, Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations. Your comments are very important to us, and we truly regret the inconvenience you encou… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewFriendly staff, clean room and comfortable bed. Breakfast was good too.
Nope
Dear Mr. Yusof, Thank you for your kind feedback. We’re delighted to know that you enjoyed our friendly service, clean and comfortable room, as well as the breakfast offerings. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to ASTON Pasteur Bandung in the near future. Warm regards, Rennie Sandia General Manager
Dear Mr. Yusof, Thank you for your kind feedback. We’re delighted to know that you enjoyed our friendly service, clean and comfortable room, as well as the breakfast offerings. Your satisfaction means a lot to us, and we truly appreciate y… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified review