Reviews of Aston Palembang Hotel & Conference Centre 4 stars
Jl. Basuki Rachmat No.189, 30126 Palembang, Indonesia
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Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewI enjoyed staying at this hotel. The location is near downtown, which made it convenient for us to rest at the hotel in the middle of our activities, as we intended to visit tourist attractions in the city. The service from the staff was great. I requested an interconnecting room, but since they did not have one, they provided us with side-by-side rooms instead.
The pool is not big, and my kids are old and tall enough to use it (it is 1.5m deep at the minimum and not recommended for children under 5 years old). They did not provide complimentary drinks in the room, but I appreciated that they provided a dispenser so we could refill our drinks anytime. They also provided a jug for us to use for refilling water. Suggestions for improvement: We arrived during a renovation in the basement area, which was full of dust. The hotel staff should have compensated for the inconvenience in some way. The quality of the bath towels can be improved. They were clean, but it was evident that they were old and had been used for a long time. The room is not soundproof, so we could hear noise from the hallway as well as from the room next to ours. If you plan to stay at the hotel without intending to use the pool and prefer to have activities near the city, this hotel can be a good option.
Dear Wike, Thank you so much for sharing your detailed review. We’re delighted to hear that you enjoyed your stay and found the location convenient for your activities in the city. It’s great to know that our staff was able to accommodate your room request and that you appreciated the water dispensers in the room. We also appreciate your constructive feedback. We sincerely apologize for the dust caused by the ongoing renovations in the basement area and understand how that impacted your experience. Please rest assured that we take your comments seriously, and we’ll look into ways to compensate for such inconveniences in the future. Regarding the bath towels and soundproofing, we’ve made a note to assess and improve both areas to ensure a more comfortable experience for future guests. We truly value your feedback and hope to welcome you back for another enjoyable stay. Should you decide to visit again, please don’t hesitate to let us know how we can make your next experience even better. Best regards, Marlina Bustami - General Manager
Dear Wike, Thank you so much for sharing your detailed review. We’re delighted to hear that you enjoyed your stay and found the location convenient for your activities in the city. It’s great to know that our staff was able to accommodate … Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewlocation
Nothing special with breakfast choice, expect more local food and delicattesen. breakfast area just front of lobby is not comfortable, people's from reception guest and wedding event just walk around. Very weird customer flow.
Dear Suharningsih R, Thank you for sharing your recent experience with us. I would like to sincerely apologize for any inconvenience you encountered in our restaurant area. Your feedback is incredibly valuable to us, as it helps us identify areas that need improvement. We are committed to providing an exceptional dining experience, and I regret that we fell short during your visit. We have thoroughly reviewed the situation and will do improvements to ensure that our guests will receive a seamless and enjoyable dining experience. We hope to have the chance to welcome you back in the future. Thank you once again for helping us improve. Best regards, Marlina Bustami - General Manager
Dear Suharningsih R, Thank you for sharing your recent experience with us. I would like to sincerely apologize for any inconvenience you encountered in our restaurant area. Your feedback is incredibly valuable to us, as it helps us identif… Show more
Reviewed: 30 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 July 2024 · Stayed in July 2024
Verified reviewVery good
Nil
Dear Hj. Muhammed Nurrudin, Thank you very much for the nice review and rating. We look forward to welcoming you back soon. Regards, Marlina Bustami - General Manager
Reviewed: 2 February 2024 · Stayed in January 2024
Verified reviewReviewed: 22 December 2023 · Stayed in November 2023
Verified reviewReviewed: 20 November 2023 · Stayed in November 2023
Verified reviewReviewed: 16 November 2023 · Stayed in October 2023
Verified reviewClean, staff is polite, breakfast was good
One of our room waiting for 2 hours for checkin, because the room is being cleaned
Reviewed: 15 October 2023 · Stayed in October 2023
Verified reviewReviewed: 13 August 2023 · Stayed in July 2023
Verified reviewhelpful staff
crowded breakfast buffet
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewReviewed: 16 July 2023 · Stayed in July 2023
Verified reviewReviewed: 2 July 2023 · Stayed in July 2023
Verified reviewTo improve on facility
All
Dear Amin, Thank you very much for taking your time to share the review. We look forward to welcoming you back on your next visit. Regards, Asmaruddin – Front Office Manager.
Reviewed: 15 June 2023 · Stayed in May 2023
Verified reviewReviewed: 17 April 2023 · Stayed in April 2023
Verified reviewReviewed: 16 February 2023 · Stayed in February 2023
Verified reviewReviewed: 10 February 2023 · Stayed in February 2023
Verified reviewReviewed: 2 October 2022 · Stayed in October 2022
Verified reviewReviewed: 4 September 2022 · Stayed in June 2022
Verified review