Reviews of Aston Kuta Hotel and Residence 4 stars

Dear Amy, Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our location, close enough to explore the city yet pleasantly away from the bustle. We’re sorry for the inconvenience regarding the sofa bed and truly appreciate your understanding. While our Premier Suite is designed for 2 adults and 1 child with a living area but does not include a sofa bed, we were pleased to provide a complimentary extra bed to make your stay more comfortable. Your feedback is very valuable and helps us ensure clearer information for our guests in the future. We look forward to welcoming you back and creating an even better experience next time.

Dear Amy, Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our location, close enough to explore the city yet pleasantly away from the bustle. We’re sorry for the inconvenience regarding the sofa b… Show more

Dear Raewyn Petracca, Thank you so much for sharing such a detailed review of your stay with us. We’re delighted to know you enjoyed our spacious and well-maintained rooms, the wonderful pool view from the 6th floor, and especially our breakfast buffet. It’s always rewarding to hear that our variety of choices left a great impression. We’re also glad the pool area and rooftop bar caught your attention. We’d love to welcome you back to experience the rooftop next time. We truly appreciate your constructive feedback. We understand the challenge of being split into two rooms when traveling as a family, and we’ll continue to review our allocation options to make family stays more seamless. Thank you also for highlighting the towel availability and pillow preference. We do offer a pillow menu, which can be found in the room directory, and our team will gladly assist with special requests in the future. Regarding the pool closing time, you’ll be pleased to know that if you wish to swim after hours, we can accommodate this with prior notice to our Reception team. This ensures your safety, as there is no attendant on duty in the evening, and helps maintain a peaceful environment for other guests. Lastly, we understand that the shopping scene outside the hotel can sometimes feel a little overwhelming. We appreciate your understanding as it’s part of the local atmosphere, and our team will be happy to share tips on quieter spots to explore nearby. Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you and your family back for another enjoyable visit.

Dear Raewyn Petracca, Thank you so much for sharing such a detailed review of your stay with us. We’re delighted to know you enjoyed our spacious and well-maintained rooms, the wonderful pool view from the 6th floor, and especially our bre… Show more

Dear Alexandre, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable rooms, our breakfast buffet, and found the hotel to be of great value. At the same time, we sincerely apologize for the noise disturbance caused by being near the elevators. For your future visits, please feel free to request a room away from the elevators, and we will do our best to accommodate your preference. It is always a pleasure to welcome you, and we look forward to making your next stay even more comfortable and enjoyable.

Dear Alexandre, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable rooms, our breakfast buffet, and found the hotel to be of great value. At the same time, we sincerely ap… Show more

Dear Lina, Thank you for your kind words about our breakfast, comfortable rooms near the pool, exceptionally friendly and helpful staff, and convenient location. We also appreciate your constructive feedback regarding the need for some minor improvements, more thorough cleaning before check-in, and reducing staff noise after midnight. We sincerely apologize for any inconvenience caused and have taken note of your comments, including those shared during our recent meeting. Your feedback is truly valuable in helping us improve, and we look forward to welcoming you back for an even better stay.

Dear Lina, Thank you for your kind words about our breakfast, comfortable rooms near the pool, exceptionally friendly and helpful staff, and convenient location. We also appreciate your constructive feedback regarding the need for some mi… Show more

Dear Dean, Thank you for taking the time to share your experience, even during your short stay with us. We’re delighted to know you enjoyed the beautiful surroundings and that our BBQ dinner left a great impression. It’s wonderful to hear there was nothing negative to note. We hope to welcome you back for a longer stay in the future.

Dear Dean, Thank you for taking the time to share your experience, even during your short stay with us. We’re delighted to know you enjoyed the beautiful surroundings and that our BBQ dinner left a great impression. It’s wonderful to hear … Show more

Dear Meybaum, Thank you for your review. We’re pleased you enjoyed our location, and we sincerely apologize for the cleanliness concern you experienced. We have reminded our team to be more thorough during our monthly linen inventory to ensure only proper linens are used. In addition, our housekeeping supervisor will now conduct a detailed check before any room is marked ready for sale. We look forward to welcoming you back for a more comfortable stay.

Dear Meybaum, Thank you for your review. We’re pleased you enjoyed our location, and we sincerely apologize for the cleanliness concern you experienced. We have reminded our team to be more thorough during our monthly linen inventory to en… Show more