Reviews of Aston Jember Hotel & Conference Center 4 stars

Dear Mrs. Georgia, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for sharing your feedback with us. We are so glad to hear that you had a great experience with our staff and enjoyed the gym. We're also happy you loved our pizza. We have taken note of your comments regarding the location and the breakfast. We understand that while our location may feel a bit far from the city center, we're glad it wasn't too inconvenient for you. Your feedback about the breakfast is especially valuable, and we have shared it with our culinary team to ensure we improve the variety and quality of our offerings. We look forward to welcoming you back to Aston Jember and providing you with an even better experience on your next visit. Kind regards, Wahyu Ari Saputro General Manager

Dear Mrs. Georgia, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for sharing your feedback with us. We are so glad to hear that you had a great experience with our staff and enjoyed the gym. We're also … Show more

Dear Mr. Michal, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for your incredibly kind and thoughtful review! We are so pleased to hear that you found your stay at ASTON Jember to be a touch of luxury and that it exceeded even more expensive hotels you've experienced in Indonesia. It's wonderful to know you enjoyed the beautifully presented food and nice ambiance at our Planet Kopi restaurant, as well as the great choice and quality food for breakfast. Your mention of our attentive staff means a great deal to us, as we strive to provide exceptional service to all our guests. We hope to welcome you back for another luxurious and memorable stay in Jember. Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Michal, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for your incredibly kind and thoughtful review! We are so pleased to hear that you found your stay at ASTON Jember to be a touch of luxury and … Show more

Dear Mrs. Fintan, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you very much for your kind review! We're delighted to hear that you had a comfortable stay and enjoyed the warm service from our team, especially Firman at the pool bar. It's wonderful to know that our breakfast and check-in/check-out process met your expectations. We also truly appreciate your feedback regarding local information—it’s a valuable suggestion, and we’ll certainly work on improving this aspect. We look forward to welcoming you back to Aston Jember! Kind regards, Wahyu Ari Saputro General Manager

Dear Mrs. Fintan, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you very much for your kind review! We're delighted to hear that you had a comfortable stay and enjoyed the warm service from our team, especia… Show more

Dear Mr. Hugh, Warmest greetings from Aston Jember Hotel & Conference Center. What a brilliant review – thank you! We're delighted you consistently experience outstanding, professional service from our team. It's fantastic to hear you enjoy our excellent breakfast, find the hotel very comfortable, and love our pool, gymnasium, and room service. We truly appreciate you making us your preferred choice and look forward to your next visit to Aston Jember. Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Hugh, Warmest greetings from Aston Jember Hotel & Conference Center. What a brilliant review – thank you! We're delighted you consistently experience outstanding, professional service from our team. It's fantastic to … Show more

Dear Mr. Hugh, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your wonderful review! We're absolutely delighted to hear that you consider our hotel "An Oasis" and that your stay was so positive. Your detailed feedback regarding the outstanding service from our professional staff at the front desk, housekeeping, bar, and restaurant is truly appreciated. It's great to know you enjoyed our fantastic facilities, including the clean swimming pool, the bar with cold beers, the well-equipped gym, and of course, the diverse and delicious breakfast buffet. Your comment that we are "without doubt the Premium Hotel of Jember" is the highest compliment we could receive. We are committed to continuously providing the best possible stay for every guest. We look forward to welcoming you back to our "oasis" in Jember. Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Hugh, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your wonderful review! We're absolutely delighted to hear that you consider our hotel "An Oasis" and that your stay was… Show more

Dear Mr. Bullerdieck, Warmest greetings from Aston Jember Hotel & Conference Center. We're so glad to hear you enjoyed the excellent room, comfortable bed, and fantastic gym during your stay! It's wonderful to know those aspects contributed positively to your experience. We're truly sorry, however, to learn that the food fell short of your expectations. Your detailed feedback regarding the soup, toasted bread, and even the Indonesian dishes is incredibly valuable, and we sincerely apologize for the disappointment this caused. Please know that we are taking your comments seriously and will be sharing them directly with our culinary team to address these issues immediately. We are committed to improving our food offerings and ensuring a consistently high-quality dining experience for all our guests. We hope that despite this setback, you'll consider giving us another chance to provide you with a truly exceptional stay in the future. Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Bullerdieck, Warmest greetings from Aston Jember Hotel & Conference Center. We're so glad to hear you enjoyed the excellent room, comfortable bed, and fantastic gym during your stay! It's wonderful to know those aspec… Show more

Dear Mrs. Rosemary, Warmest greetings from Aston Jember Hotel & Conference Center. It was a pleasure having you as our guest! We're so pleased to know you had a comfortable and clean stay with us during your travels. Thank you for mentioning the limited evening food options. We are taking your feedback seriously and are in the process of reviewing and enhancing our evening menu to better serve our guests in the future. We hope to welcome you back for another stay! Kind regards, Wahyu Ari Saputro General Manager

Dear Mrs. Rosemary, Warmest greetings from Aston Jember Hotel & Conference Center. It was a pleasure having you as our guest! We're so pleased to know you had a comfortable and clean stay with us during your travels. Thank you for… Show more

Dear Mr/s. Teremok, Warm greetings from Aston Jember Hotel & Conference Center. Thank you for your kind feedback. We’re glad to hear that you consider our hotel a great choice in Jember. It means a lot to us, and we’re committed to continuing to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back again in the future! Best regards, Wahyu Ari Saputro General Manager

Dear Mr/s. Teremok, Warm greetings from Aston Jember Hotel & Conference Center. Thank you for your kind feedback. We’re glad to hear that you consider our hotel a great choice in Jember. It means a lot to us, and we’re committed t… Show more

Dear Mr. Wenborne, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words and for being a valued guest over the years! We are thrilled to hear that you consider us the best hotel in Jember. Your compliments on our cleanliness, well-maintained facilities, professional staff, and delicious breakfast buffet truly mean a lot to us. Providing an exceptional experience for our guests is always our top priority, and knowing that we've met your expectations time and time again brings us great joy. We can't wait to welcome you back for another wonderful stay! Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Wenborne, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words and for being a valued guest over the years! We are thrilled to hear that you consider us the best hotel in Jember… Show more

Dear Mr. Putu, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for sharing your feedback with us. We deeply regret that you felt your arrival experience did not meet the warm and welcoming standard we strive to provide for every guest. Your comfort and satisfaction are very important to us, and we sincerely apologize for any feelings of being ignored during your stay. We take your comments to heart and will review our training and processes to ensure every guest feels valued and appreciated from the moment they arrive. Please know we are committed to making improvements and providing the exceptional hospitality you deserve. We hope you will give us another opportunity to welcome you back in the future, and we would be delighted to ensure your experience is everything you expect and more. If there’s anything we can do for you, please don’t hesitate to reach out directly. Kind regards, Wahyu Ari Saputro General Manager

Dear Mr. Putu, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for sharing your feedback with us. We deeply regret that you felt your arrival experience did not meet the warm and welcoming standard we strive t… Show more

Dear Bapak Panji, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found our security staff helpful and appreciated the convenience of the mini market in our lobby. We sincerely regret that your room did not meet your expectations. While some of our rooms are designed without windows for a more peaceful and private experience, we understand this may not be suitable for everyone. Your comment has been noted, and we will work on making this detail more prominent during the booking process to avoid any inconvenience in the future. We’re sorry to hear that the surrounding area didn’t meet your expectations for exploration. While the immediate vicinity may be quieter, our team is always available to recommend nearby attractions or activities to enhance your experience. Your feedback is invaluable to us as we continuously strive to improve our guest experience. We hope you’ll give us another opportunity to serve you and provide a stay that fully meets your expectations. Kind regards, Wahyu Ari Saputro General Manager

Dear Bapak Panji, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found our security staff helpful an… Show more