Reviews of Aston Inn Mataram 4 stars
Panca Usaha No 01 Mataram, 83126 Mataram, Indonesia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewLarge and comfortable bed, great breakfast, I like the pool, clean water. All the staffs very polite and helpful especially 7 floor room keeping guys.
Nothing
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAbsolutely 💯 loved it here. Everything was top notch amazing 👏 🤩 Thank you sooooo much. Will definitely come back again ❤️
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect for us when in Mataram on business. Breakfast is sensational with a wide variety of options to suit all travellers. The beds are very comfortable.
Dear Mrs.Sally, Greetings from Aston Inn Mataram! Thank you for your wonderful review. We’re delighted to hear that our location is convenient for your business trips, that you enjoyed our sensational breakfast selection, and that you found our beds very comfortable. We look forward to welcoming you back on your next visit to Mataram. Dayu Febry Front Office Manager
Dear Mrs.Sally, Greetings from Aston Inn Mataram! Thank you for your wonderful review. We’re delighted to hear that our location is convenient for your business trips, that you enjoyed our sensational breakfast selection, and that you fou… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAlways bin a pleasure
Was confused this stay as wanted to charge drinks and food to our room as we do at every other hotel.. when I asked I was declined and asked to leave a 500k deposit when they already had my credit card details. Then after dinner on second night we went to bed And was woken up by staff saying we had gone over our deposit and had to pay the difference in cash there and then. I'm not sure why they did this perhaps they have had issues in the past with customers charging to their room then not having the money to pay later but wasn't impressed.
Dear Mr.Ronnie, Greetings from Aston Inn Mataram! Thank you for taking the time to share your feedback. We’re glad to hear that staying with us has always been a pleasure for you. We sincerely apologize for the inconvenience you experienced regarding the deposit and billing process during your recent stay. Your comments are valuable, and we will review our procedures to ensure they are clearer and more convenient for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a smoother experience. Dayu Febry Front Office Manager
Dear Mr.Ronnie, Greetings from Aston Inn Mataram! Thank you for taking the time to share your feedback. We’re glad to hear that staying with us has always been a pleasure for you. We sincerely apologize for the inconvenience you experienc… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewPool and room. Location
The Gym was too small and without enough machines.
Dear Mr.Katarzyna Sn, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re glad to know you enjoyed the pool, room, and our convenient location. We also appreciate your comments about the gym, and we’ll certainly take them into consideration for future improvements. We look forward to welcoming you back again. Best regards, Dayu Febry Front Office Manager
Dear Mr.Katarzyna Sn, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re glad to know you enjoyed the pool, room, and our convenient location. We also appreciate your comments about the gym, and we’ll certainly t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood location，wonderful service and very friendly stuff. also, breakfast is good.
I can understand the sound of religious prayers in the early morning, but there are many dogs barking wildly in the middle of the night. The street outside is too noisy, and there are all kinds of clinking sounds. The sound insulation effect is just so-so.
Dear Mr.Xiangcheng, Greetings from Aston Inn Mataram! Thank you for your kind words about our location, service, friendly staff, and breakfast. We’re glad you enjoyed these aspects of your stay. We’re sorry that noise from outside affected your rest, and we appreciate your understanding regarding the early morning prayers. Your feedback is valuable, and we will look into ways to improve sound insulation for a more comfortable experience in the future. Dayu Febry Front Office Manager
Dear Mr.Xiangcheng, Greetings from Aston Inn Mataram! Thank you for your kind words about our location, service, friendly staff, and breakfast. We’re glad you enjoyed these aspects of your stay. We’re sorry that noise from outside affecte… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe room was clean and comfortable and all amenities like the shower were working fabulously. Breakfast was decent - not mindblowing but pretty good
I selected the option for breakfast to be paid at the hotel for something around Rp. 57,000. The staff were adamant that breakfast costed Rp. 88,000 to be paid at the restaurant directly. I showed them my booking.com invoice, and they doubled down to insist that the price reflected on the booking.com platform is inaccurate and that I have to pay the full price... I gave up arguing with them because that was utter nonsense. There was also a chemical smell in one of our rooms. Neighbourhood dogs barking late at night and early in the morning.
Dear Mr.Timothy, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re glad to hear you enjoyed the cleanliness and comfort of your room, as well as the working amenities and decent breakfast. We sincerely apologize for the inconvenience regarding the breakfast pricing and the chemical smell in one of the rooms, as well as the noise disturbance from the surroundings. Your comments are important to us, and we have review these matters, trained the staff also update for the breakfast price on Online Travel Agent to ensure a better guest experience in the future. We look forward to welcoming you again in the near future with better experience. Dayu Febry Front Office Manager
Dear Mr.Timothy, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re glad to hear you enjoyed the cleanliness and comfort of your room, as well as the working amenities and decent breakfast. We sincerely apologize… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewYour staff were extremely polite, friendly and efficient.
Unfortunately, the food was not particularly good.
Dear Mr.Garth, Greetings from Aston Inn Mataram! Thank you for your feedback. We're delighted to hear that you found our staff polite, friendly, and efficient, we have passed on your kind words to the team. We are sorry to learn that the food did not meet your expectations. Your comments are valuable to us, and we have evaluation our food to meet with our guest expectations. We hope to have the opportunity to welcome you again and provide a better dining experience. Best regards, Dayu Febry Front Office Manager
Dear Mr.Garth, Greetings from Aston Inn Mataram! Thank you for your feedback. We're delighted to hear that you found our staff polite, friendly, and efficient, we have passed on your kind words to the team. We are sorry to learn that… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewPretty average hotel for an Aston.. A dreadful amount of strong spray used throughout.. The front staff were helpful and courteous.. Breakfast was very average.. A let down overall for a chain of hotels that generally has higher standard.
Dear Mr.Hugh, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience did not meet your expectations, especially considering the standards you associate with Aston. Your comments regarding the scent from the spray and the breakfast quality have been noted, and we will review these areas to ensure improvements. On a positive note, we’re glad to hear that our front staff made a good impression with their helpful and courteous service. We do hope to have the opportunity to welcome you again and provide a stay that better reflects the quality you expect. Dayu Febry Front Office Manager
Dear Mr.Hugh, Greetings from Aston Inn Mataram! Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience did not meet your expectations, especially considering the standards you associate with Aston. Your… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewbreakfast
Dear Mr.Jozef, Greetings from Aston Inn Mataram! Thank you for your kind review! We're glad to hear you enjoyed the breakfast. We look forward to welcoming you again soon! Best regards, Dayu Febry Front Office Manager
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThis building is extremely noisy. You can follow every conversation in the next room. The Door Closers that are on the doors close the doors with a slam that can be heard in every room. You can't close the door quietly if you want to. A group on my floor was pretty loud and I went down to the reception to ask if they could do something about it. The house phone didnt work. I dont think the receptionist understood any english but in any case it seems nothing was done about it. There are signs on the floors that are asking the guests to keep quiet. The guests are not the problem, its the builidng.
Dear Mr.Raoul, Greeting from Aston Inn Mataram! Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the noise levels during your stay. We understand how important a restful environment is, and we’re truly sorry that the building’s acoustics and door mechanisms affected your comfort. Your comments regarding the house phone, we have double check and fix it. Also for the communication at reception, and we do trained the staff to ensure better responsiveness and language support in the future. We appreciate your feedback as it helps us identify areas that need improvement, and we will be looking into solutions to enhance the overall guest experience. Thank you again for bringing this to our attention. Dayu Febry Front Office Manager
Dear Mr.Raoul, Greeting from Aston Inn Mataram! Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the noise levels during your stay. We understand how important a restful enviro… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe stay here when we in Mataram for business. The location is convenient and they have the best massage spa!
Dear Mrs.Sally, Greetings from Aston Inn Mataram! Thank you for your wonderful review! We're delighted to be your preferred choice when visiting Mataram for business. It's great to know you enjoy our convenient location and massage spa, we have been share your compliments with the team. Looking forward to welcoming you back soon! Best regards, Dayu Febry Front Office Manager
Dear Mrs.Sally, Greetings from Aston Inn Mataram! Thank you for your wonderful review! We're delighted to be your preferred choice when visiting Mataram for business. It's great to know you enjoy our convenient location and massag… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewWe spent only one night, it is close to the main road of Mataram. Hotel of high category considering the standards of the area. Possibility of swimming in a small pool.
The staff at the reception can not give tourist directions of the few things to see in Mataram. The water of the pool was cold.
Dear Mr.Marco Savoye, Greetings from Aston Inn Mataram! Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location and the overall quality of the hotel during your short stay. We apologize for the inconvenience regarding the cold pool water and the limited tourist information at reception. Your comments are valuable, and we have trained our staff especially at Receptions to improving in these areas to better support our guests. We hope to welcome you again for a more enjoyable experience. Best regards, Dayu Febry Front Office Manager
Dear Mr.Marco Savoye, Greetings from Aston Inn Mataram! Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location and the overall quality of the hotel during your short stay. We apologize f… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNice place Good food Central
Dear Mr.Kerry, A Warm Greetings from Aston Inn Mataram! Thank you for your kind review! We're happy to hear you enjoyed our central location, delicious food, and overall ambiance. We look forward to welcoming you back for another great stay! Best regards, Dayu Febry Front Office Manager
Dear Mr.Kerry, A Warm Greetings from Aston Inn Mataram! Thank you for your kind review! We're happy to hear you enjoyed our central location, delicious food, and overall ambiance. We look forward to welcoming you back for another grea… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified review